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Big Book of Emergency Department Psychiatry A Guide to Patient Centered Operational Improvement

Big Book of Emergency Department Psychiatry A Guide to Patient Centered Operational Improvement

This book focuses on the operational and clinical strategies needed to improve care of Emergency Psychiatric patients. Boarding of psychiatric patients in ED’s is recognized as a national crisis. The American College of Emergency Physicians identified strategies to decrease boarding of psychiatric patients as one of their top strategic goals. Currently there are books on clinical care of psychiatric patients but this is the first book that looks at both the clinical and operational aspects of caring for these patients in ED setting. This book discusses Lean methodology the impact of long stay patients using queuing methodology clinical guidelines and active treatment of psychiatric patients in the ED. | Big Book of Emergency Department Psychiatry A Guide to Patient Centered Operational Improvement

GBP 66.99
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Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

Professional Supervision is a core component of maintaining professional practice and accreditation for many professions particularly in the community and human services sector. Professions such as Social Workers Occupational Therapists Physiotherapists Teachers Nurses Midwives Doctors Counsellors and Psychologists are encouraged to access regular professional supervision as part of maintaining professional standards in their role; engage self care; promote ongoing growth and development; and meet organisational requirements. Throughout her career Tracey Harris had had a passion for the role that professional and operational supervision has in the workplace. She has developed a systematic framework that ensures supervision remains effective and sustainable over time. As part of the supervision platform and system Tracey has developed a range of unique resources tools and documents for beginning supervisory practitioners to assist them to develop the necessary skills to feel confident and supported in their new role. She has developed seven integrated supervision models that provide a common language framework for all roles in the organizational and business context. Developing Supervisory Excellence: A Practice Guide for the New Professional Supervisor is the first text of its kind to integrate the existing frameworks of supervision into a comprehensive model of practice providing new supervisors with a clear procedural and practice guide for conducting professional and operational supervision. In addition it provides new supervisors with a range of resources to support record track and evaluate the supervision process and outcomes. This book: Outlines the different types of supervision and provides reflective questions to encourage new supervisors to reflect on what supervision is its purpose what it hopes to achieve and explores what inadequate supervision looks like. Provides new supervisors with a guide on what to look for in quality training what key topics are useful in training and concludes with reflective questions for new supervisors to consider when thinking about engaging in training. Provides a detailed analysis of the benefits of providing and engaging in professional supervision. Provides key information for new supervisors about how to set up supervision and build rapport in the supervisory relationship. Explores how to maintain professional boundaries and the process of providing and receiving helpful feedback. Outlined and provides examples of relevant documents to use in supervision given the ethical and industrial nature of supervision. Discusses the value of evaluating professional supervision and includes reflective questions for supervisors to consider as they develop a framework for evaluation. Discusses the core differences between the supervision styles and how to manage the dual role of line and professional supervisor. Outlines an example framework for assessing competency and capability for new supervisors. | Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

GBP 31.99
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Validating a Best Practice A Tool for Improvement and Benchmarking

Validating a Best Practice A Tool for Improvement and Benchmarking

Sharing Best Practices across industries and functions is an accepted approach to continuous improvement. The Benchmarking trend of the 1990s has evolved with the help of competitive analysis performance excellence awards and other corporate recognition programs into an ongoing documentation of what works. Bob Camp introduced benchmarking against a Best Practice based on his work at Xerox in the 1980s. Case studies abound documenting Best Practice functions and processes. Some case studies use the words “Best Practice” without evidence that the process results or methods are indeed superior. What is missing is a comprehensive model for assessing and writing a Best Practice that provides sufficient information to use as an effective benchmark. This book provides that comprehensive model. Today’s consumers expect products and services to be of high quality reliable and user-friendly. This is the result of years of continuous improvement and innovation by producers. Although many organizations strive for excellent results there is still room for improvement. Unfortunately leaders don’t always have methods and tools to measure or assess that degree of excellence. If leaders could use a tool to discover how good their approaches and methods are and how excellent their achieved results are they could plan further improvements. The goal is to achieve excellent results. The tool described in this book guides leaders to achieve that excellence. | Validating a Best Practice A Tool for Improvement and Benchmarking

GBP 39.99
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Agile Portfolio Management A Guide to the Methodology and Its Successful Implementation “Knowledge That Sets You Apart”

Agile Portfolio Management A Guide to the Methodology and Its Successful Implementation “Knowledge That Sets You Apart”

Agile Portfolio Management deals with how an organization identifies prioritizes organizes and manages different products. This is done in a streamlined way in order to optimize the development of value in a manner that’s sustainable in the long run. It ensures that a company provides their clients with the best value for their investment. A good portfolio manager understands and follows the agile principles while also considering the various factors needed to successfully manage numerous teams and projects. The project management offices of many organizations are faced with the reality of more and more agile deliverables as part of agile transformations; however they lack the knowledge to perform these tasks. Researchers and practitioners have a good understanding of project program and portfolio management from a plan-based perspective. They have common standards from Axelos PMI and others so they know the best practices. The understanding of agile on a team level is fairly mature and the knowledge of more agile teams (scaling) is increasing. However the knowledge of agile portfolio management is still limited. The aim of this book is to give the reader an understanding of management of a portfolio of agile deliverables what the options are (theory) what we know (research) and what others are doing (practice). Many organizations in banking or insurance to name a few are in the middle of major agile transformations with limited knowledge of the practice. In this book the author collects and analyzes common practices in various industries. He provides both theory and through case studies the practical aspects of agile portfolio management. | Agile Portfolio Management A Guide to the Methodology and Its Successful Implementation “Knowledge That Sets You Apart”

GBP 38.99
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Mapping the Total Value Stream A Comprehensive Guide for Production and Transactional Processes

Mapping the Total Value Stream A Comprehensive Guide for Production and Transactional Processes

Mapping the Total Value Stream defines and elaborates on the concepts of value stream mapping (VSM) for both production and transactional processes. This book reshapes and extends the lessons originally put forward in a number of pioneering works including the popular Value Stream Management for the Lean Office. It reinforces fundamental concepts and theoretical models with real-world applications and complete examples of the value stream mapping technique. To educate VSM mappers on the specific mechanics of the technique the text provides in-depth explanations for commonly encountered situations. The authors also provide a more complete perspective on the concept of availability. While they discuss availability of equipment in transactional processes they extend the concept by elaborating on availability as it applies to employees. The calculation of process lead time for work queues is taken to an advanced level � not only is the calculation of this lead time explained but the text also covers the very real possibility of having more work in the queue than available time. While previous books have focused on only production process VSM or transactional process VSM this work meets the real needs of both manufacturers and service sector organizations by dealing with both types. It goes beyond explaining each scenario to teach readers what techniques are commonly applicable to both and also explains areas of difference so that mappers will be able to readily adapt to whatever unique situations present themselves. | Mapping the Total Value Stream A Comprehensive Guide for Production and Transactional Processes

GBP 180.00
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The Kind Leader A Practical Guide to Eliminating Fear Creating Trust and Leading with Kindness

The Kind Leader A Practical Guide to Eliminating Fear Creating Trust and Leading with Kindness

Kindness and leadership aren’t often synonymous. Ask someone to describe good leadership to you and you will hear many adjectives used: authentic bold challenging charismatic decisive empowering fearless goal-oriented humble inspiring original passionate role-model strategic and transparent to name of a few. And though there are many more that come to mind kindness isn’t one of them. And here’s the problem with that. Leaders lead. And the way a leader leads – how they do what they do – influences those they lead. From the president of the country to the president of a company from middle managers right down to front-line supervisors what a leader models – how they think speak and act – influences the people they lead. Leaders who think speak and act unkindly give legitimacy and permission to those they lead to think speak and act in exactly the same unkind ways. Today in a world where a leaders’ words and actions travel quickly through social media channels such as Twitter their influence – unkind or kind – is amplified through repeated views and sharing. In an increasingly fragmented polarized and divided world we need leaders who will bring people together not divide them. Leaders who value and model cooperation and collaboration over competition. And who model ways to think kindly speak kindly and act kindly. We need kindness to become synonymous with good leadership. So that when someone is asked to describe the traits of a good leader kindness will be the first word that comes to mind. Essentially the purpose of this book is to teach leaders how to lead with kindness so they can influence the people they lead to create kinder workplaces organizations and the world. Each chapter contains a mixture of theory case studies and reflections from leaders and the people they influence. As well the book follows the fictional stories of Kay’La Janson and Kevin Landrell as they become leaders in a failing organization that is ultimately turned around through kind leadership. Between chapters there are a series of practical exercises based on concepts presented in the previous chapter with space to record outcomes and reflections on the practice process. This book gives you a deep theoretical understanding of the importance of leading with kindness and also provides practical exercises for you to use to turn theory into practice. Because change means doing things differently and because we only really learn by doing to create kinder organizations kinder communities and a kinder world leaders must be able to begin practicing kindness right away. By the time you finish the book you will feel confident in your ability to lead with kindness and also to address organizational problems at work at home and in the community with kindness. | The Kind Leader A Practical Guide to Eliminating Fear Creating Trust and Leading with Kindness

GBP 28.99
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The Secret to Maximizing Profitability A Business Novel on How to Successfully Combine The Theory of Constraints Lean and Six Sigma to Dri

The Secret to Maximizing Profitability A Business Novel on How to Successfully Combine The Theory of Constraints Lean and Six Sigma to Dri

This book fully details as the title suggests the real secret to maximizing an organization's profitability. While many companies have implemented improvement initiatives such as Six Sigma and Lean Manufacturing there is a missing link which when discovered and implemented will take these same companies to profit levels not seen before. This missing link is the Theory of Constraints and when it’s combined with Lean and Six Sigma true transformational improvements are sure to follow. In this book the author walks you through the step-by-step method on how to combine these three methodologies with the result being significant improvements to flow major improvements in variation substantial reductions in waste superior on-time delivery and ultimately maximized profitability. He has been using this integrated methodology for many years and each time the results realized were well beyond what the leadership teams had experienced previously. The genesis behind this combined improvement cycle is based upon many years of analysis of both failures and successes using Lean Six Sigma and the Theory of Constraints as stand-alone improvement initiatives. By integrating Lean Six Sigma and the Theory of Constraints into a single improvement cycle the author has developed a recipe that will maximize your return on investment cash flow and net profit. The Secret to Maximizing Profitability is both stimulating and thought provoking but more importantly it will provide your organization with a roadmap for maximizing the use of your resources to achieve more bottom-line improvement than you ever imagined possible. | The Secret to Maximizing Profitability A Business Novel on How to Successfully Combine The Theory of Constraints Lean and Six Sigma to Dri

GBP 27.99
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The Patient Centered Value System Transforming Healthcare through Co-Design

The Patient Centered Value System Transforming Healthcare through Co-Design

Imagine: You are a hospital Chief Executive Officer Chief Financial Officer medical or nursing director patient safety specialist quality improvement professional or a doctor or nurse on the front lines of patient care. Every day you’re aware that patients and families should be more engaged in their care so they would fare better both in the hospital and after discharge; their care could be safer and more seamlessly coordinated; patients should be ready for discharge sooner and readmitted less often; your bottom line stronger; your staff more fulfilled. You enter into new payment models such as bundling with an uneasy awareness that your organization is at risk because you don’t know what the care you deliver actually costs. Like most healthcare leaders you are also still searching for a way to deliver care that will help you to achieve the Triple Aim: care that leads to improved clinical outcomes better patient and family care experiences and reduced costs. Sound familiar? If so then it’s time to read The Patient Centered Value System: Transforming Healthcare through Co-Design. This book explains how to introduce the Patient Centered Value System in your organization to go from the current state to the ideal. The Patient Centered Value System is a three-part approach to co-designing improvements in healthcare delivery—collaborating with patients families and frontline providers to design the ideal state of care after listening to their wants and needs. Central to the Patient Centered Value System is seeing every care experience through the eyes of patients and families. The Patient Centered Value System is a process and performance improvement technique that consists of 1) Shadowing 2) the Patient and Family Centered Care Methodology and 3) Time-Driven Activity-Based Costing. Shadowing is the essential tool in the Patient Centered Value System that helps you to see every care experience from the point of view of patients and families and enables you to calculate the true costs of healthcare over the full cycle of care. Fundamental to the Patient Centered Value System is the building of teams to take you from the currents state of care delivery to the ideal. Healthcare transformation depends not on individual providers working to fix broken systems but on teams of providers working together while breaking down silos. The results of using the Patient Centered Value System are patients and families who are actively engaged in their care which also improves their outcomes; providers who see the care experience from the patient’s and family’s point of view and co-design care delivery as a result; the tight integration of clinical and financial performance; and the realization of the Triple Aim. | The Patient Centered Value System Transforming Healthcare through Co-Design

GBP 31.99
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Restorative Just Culture in Practice Implementation and Evaluation

Restorative Just Culture in Practice Implementation and Evaluation

A restorative just culture has become a core aspiration for many organizations in healthcare and elsewhere. Whereas ‘just culture’ is the topic of some residual conceptual debate (e. g. retributive policies organized around rules violations and consequences are ‘sold’ as just culture) the evidence base on and business case for restorative practice has been growing and is generating increasing global interest. In the wake of an incident restorative practices ask who are impacted what their needs are and whose obligation it is to meet those needs. Restorative practices aim to involve participants from the entire community in the resolution and repair of harms. This book offers organization leaders and stakeholders a practical guide to the experiences of implementingand evaluating restorative practices and creating a sustainable just restorative culture. It contains the perspectives from leaders theoreticians regulators employees and patient representatives. To the best of our knowledge there is no book on the market today that can function as a guide for the implementation and evaluation of a just and learning culture and restorative practices. This book is intended to fill this gap. This book will provide among other topics an overview of restorative just culture principles and practices; a balanced treatment of the various implementations and evaluations of just culture and restorative processes; a guide for leaders about what to stop start increase and decrease in their own organizations; and an attentive to philosophical and historical traditions and assumptions that underlie just culture and restorative approaches. The interest in ‘just culture’ not just in healthcare but also in other fields of safety-critical practice has been steadily growing over the past decade. It is a trending area. In this it has become clear that 20-year-old retributive models not only hinder the acceleration of performance and organizational improvement but have also in some cases become a blunt HR instrument an expression of power over justice and a way to stifle honesty reporting and learning. What is new in this then is the restorative angle on just culture as it has been developed over the last few years and now is practised and applied to HR suicide prevention healthcareimprovement regulatory innovations and other areas. | Restorative Just Culture in Practice Implementation and Evaluation

GBP 31.99
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The CAHIMS Review Guide Preparing for Success in Healthcare Information and Management Systems

The CAHIMS Review Guide Preparing for Success in Healthcare Information and Management Systems

HIMSS’ Certified Associate in Healthcare Information and Management Systems (CAHIMS) certification offers a pathway to careers in health information technology (health IT) for associate-level emerging professionals or those who would like to transition to health IT from other industries. The CAHIMS Review Guide 2nd Edition is the ideal resource for those preparing for the CAHIMS certification exam—or looking for a comprehensive health IT 101 guide. Content in this updated and revised CAHIMS review guide reflects the new CAHIMS exam content outline. Content is divided into three topic categories: organizational and technology environments; systems analysis design selection implementation support maintenance testing evaluation privacy and security; and leadership and management support. Each chapter includes learning objectives for tracking progress in understanding and articulating the content. Practice exam questions at the end of the book reinforce key concepts explored throughout the book. This book is a comprehensive and timely introduction to healthcare information and management systems. It’s also an invaluable resource for staying current in all aspects of the industry. In addition to sample exam questions this book includes an overview of the eligibility requirements testing procedures and the CAHIMS examination itself. | The CAHIMS Review Guide Preparing for Success in Healthcare Information and Management Systems

GBP 140.00
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Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

Increasing costs and higher utilization of resources make the role of process improvement more important than ever in the health care industry. Management Engineering: A Guide to Best Practices for Industrial Engineering in Health Care provides an overview of the practice of industrial engineering (management engineering) in the health care industry. Explaining how to maximize the unique skills of management engineers in a health care setting the book provides guidance on tried and true techniques that can be implemented easily in most organizations. Filled with tools and documents to help readers communicate more effectively it includes many examples and case studies that illustrate the proper application of these tools and techniques. Containing the contributions of accomplished healthcare process engineers and process improvement professionals the book examines Lean Six Sigma and other process improvement methodologies utilized by management engineers. Illustrating the various roles an industrial engineer might take on in health care it provides readers with the practical understanding required to make the most of time-tested performance improvement tools in the health care industry. Suitable for IE students and practicing industrial engineers considering a move into the health care industry or current healthcare industrial engineers wishing to expand their practice the text can be used as a reference to explore individual topics as each of the chapters stands on its own. Also senior healthcare executives will find that the book provides insights into how the practice of management engineering can provide sustainable improvements in their organizations. To get a good overview of how your organization can best benefit from the efforts of industrial engineers this book is a must-read. | Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

GBP 175.00
1

Re-Write A Trauma Workbook of Creative Writing and Recovery in Our New Normal

Re-Write A Trauma Workbook of Creative Writing and Recovery in Our New Normal

Attachment theory-based treatments including depth psychology somatic psychology holistic therapy and Eye Movement Desensitization and Reprocessing (EMDR) are becoming even more popular and desired by clinicians health systems and the patients they care for. Up until recently cognitive behavioral therapy and medication management were the mainstays for trauma-informed care although we are witnessing a demand for a more somatic holistic and therefore deeper level of treatment to target attachment injury and change/re-write the trauma narrative. This book provides the response and tools to meet this current need. Due to the pandemic lockdowns and significant changes in our stability the economy sense of belonging and community there is a heightened level of triggering which has resulted in multifactorial trauma responses. The devastating traumatic impact spans nations ages and socioeconomic statuses. Unfortunately domestic violence child abuse substance use medical trauma self-injury suicide and violence turned outwards have all increased significantly in the past two years. This workbook focuses on the healing journey of the trauma survivor utilizing easy-to-use methodologies for long-lasting effects. It includes various exercises writing prompts coping mechanisms and soothing techniques with the intention of allowing the person to create an individualized experience. This empowers the person to go in the order they choose experiment with different techniques from different modalities and find the ones that meet their needs the best. The authors also address generational trauma societal trauma and trauma at the family and individual levels and their work can be used in conjunction with a clinical treatment plan or by the end user. Re-Write: A Trauma Workbook of Creative Writing and Recovery in Our New Normal employs practical strategies using evidence-based methodologies with psychological theory within a human-centered design framework. | Re-Write A Trauma Workbook of Creative Writing and Recovery in Our New Normal

GBP 38.99
1

Hoshin Kanri in Higher Education A Guide to Strategy Development Deployment and Management

Hoshin Kanri in Higher Education A Guide to Strategy Development Deployment and Management

Strategy the link between mission and operational plans to improve an institution’s performance is a critical element to the future success of higher education (HE). Hoshin Kanri (HK) the application of Lean principles and practices to strategy development deployment and management is a systematic and effective approach to support institutional success particularly when competition is high. Surprisingly despite its known effectiveness and advantages over other approaches to strategy development deployment and management the application of HK in HE is limited. This book promotes greater awareness appreciation and application of HK at HE institutions. The book is divided into four sections: The first section (Introduction to Hoshin Kanri) provides a general overview of HK and its potential contributions when used in HE settings The second section (Case Studies) provides several examples where aspects of HK were introduced at HE institutions. These case studies which vary in scope use of HK practices and tools and identified benefits offer insights both for helping senior leaders recognize the value of HK (and adopt the HK process) and for on-the-ground experiences using HK tools and techniques – including barriers and challenges – during implementation The third section (Expanding the Application of Hoshin Kanri in Higher Education) includes several chapters on how to begin an HE institution’s HK journey. The chapters include practical steps for gaining support for and implementing HK strategy development deployment and management tailored for HE institutions across both typical and novel applications of HK The fourth and final section (Implications for Practice and Research) presents a high-level summary of the current state of HK in HE and offers thoughts and recommendations on the future state directions for practice research opportunities and challenges for HK in HE The book underscores the key benefits HK can offer HE institutions. With its Lean roots of continuous improvement and respect for people HK offers HE institutions an effective and sustainable approach to strategy development deployment and management. HK can be used institution-wide or at any level or area within an institution. While the local application of HK won’t achieve the full benefits possible through institution-wide adoption it offers a marked improvement over other strategy approaches that fail to respect people and leverage their knowledge expertise and insights to apply continuous improvement to move their office department or function forward. | Hoshin Kanri in Higher Education A Guide to Strategy Development Deployment and Management

GBP 42.99
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The New Entrepreneur's Guide to Setting Up and Running a Successful Business

The New Entrepreneur's Guide to Setting Up and Running a Successful Business

This is the book you will need if you are considering setting up your own business. It is aimed at the new business owner who has a lot of questions to ask. It has been written by a successful business owner and provides advice on what and what not to do. While it is not intended to be a global reference book it does provide the reader with practical answers to the issues they will come across everyday and includes examples of successes and failures from both the US and U. K. perspectives. | The New Entrepreneur's Guide to Setting Up and Running a Successful Business

GBP 31.99
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Handbook of Concierge Medical Practice Design

Handbook of Concierge Medical Practice Design

In concierge medicine physicians develop amenities-rich membership programs and collect a monthly or annual membership fee to pay for the amenities in addition to the medical services rendered. Handbook of Concierge Medical Practice Design examines the many considerations physicians must make prior to transitioning their practices into concierge services. Maria K. Todd a recognized expert in concierge medicine branding consulting healthcare marketing medical tourism planning and physician practice administration explains how to set up a concierge practice. She describes how this new business model affects workflow and outlines financial considerations including managed care payer relations the hybrid practice and predictive modeling to uncover the hidden factors that affect bottom-line performance. The book supplies readers with models for creating a business plan and a strategy for transforming a practice into a concierge practice. It concludes by covering the legal aspects of creating a concierge practice. It includes patient acquisition and retention strategies as well as detailed plans for adding additional doctors and physician extenders such as nurse practitioners and physician assistants. The book provides sample employment contracts and advice on how to select and work with consultants. It includes chapters on business process re-engineering workflow management financial considerations competitive analysis developing a business plan and how to market the new practice.

GBP 175.00
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Medical Practice Business Plan Workbook

Medical Practice Business Plan Workbook

How does a medical practice thrive in a business environment where the margin of management error has all but disappeared? Profit margins are being squeezed by declining reimbursement rates capitation plans gamesmanship on the part of the payors and increasing operating costs. Addressing the specific needs of today‘s medical practice Medical Practice Business Plan Workbook Third Edition supplies a detailed and ordered work plan to tackle some of the most pressing issues facing the field. Peter D. Lucash delves into decades of experience helping physician groups develop business plans to guide you along the process of building the profitable practice you want and deserve. This updated edition of a bestseller begins with a review of the fundamentals including the questions your plan should answer how to get started how to organize and develop your plan and the staff support and resources you will need. Complete with a wealth of helpful sample plans and worksheets this workbook: Reflects recent changes in the healthcare industry including federal healthcare reform Offers a one-of-a-kind design and approach tailored to the medical practice Covers conceptualization organization and implementation of your business plan This updated edition reflects current and forecasted challenges for practices including the Affordable Care Act data security and quality and outcome measures. It supplies detailed coverage of the different types of organizations governance and management personnel needs key business relationships and contacts demographics and economic factors patients as customers competitor analysis marketing information technology disaster and business continuity planning and financial strategies. The final section outlines a process for implementing your plan. Sticking to this process will help ensure your plan covers what is needed to succeed in today‘s complex

GBP 160.00
1

Learning from the Past Present and Future to Drive Profits to New Levels Roadmaps for Solving and Preventing Problems Making Better Decis

Learning from the Past Present and Future to Drive Profits to New Levels Roadmaps for Solving and Preventing Problems Making Better Decis

The content of this book is centered around three seemingly diverse themes. The first theme is why it’s so important for companies to learn from the past the present and the future. The author covers some of the key learnings from the distant and current past and how these learnings changed the course for many companies. He discusses new learnings that have been developed in our current state and will continue to be brought forward. He provides a look into the future just to make sure companies understand that they should always be looking for better ways to function. The second theme is centered around problem-solving problem prevention and decision-making. That is how to successfully define problems that already exist in your current reality how to prevent problems from occurring in the future and how to make much more effective decisions. Problems have plagued many companies for many years and knowing how to follow a structured approach to solve them should prove to be very useful. And perhaps even more important than solving problems is how companies can go about preventing the problems from occurring in the first place. Think about how your company might look if the plethora of problems to solve didn’t exist. And with current or potential problems many decisions must be made. The final theme in this book is how to successfully implement the Theory of Constraints and then combine Lean Manufacturing Six Sigma and the Theory of Constraints. The Theory of Constraints should be considered the missing link in most improvement initiatives. The author presents in detail why combining the Theory of Constraints with Lean and Six Sigma and all of the associated improvement tools and techniques will take your company to new levels of profitability. He introduces two new roadmaps. One roadmap is on how to implement the Theory of Constraints while the other new roadmap is how to implement my Ultimate Improvement Cycle. | Learning from the Past Present and Future to Drive Profits to New Levels Roadmaps for Solving and Preventing Problems Making Better Decis

GBP 38.99
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Handling the Medical Claim An 8-Step Guide on “How To” Correct and Resolve Claim Issues

Handling the Medical Claim An 8-Step Guide on “How To” Correct and Resolve Claim Issues

When a doctor sees a patient how does the doctor‘s office get paid? If a claim for a service or procedure provided is denied how does the doctor‘s office get the patient‘s insurance company to pay? Handling the Medical Claim: An 8-Step Guide on How To Correct and Resolve Claim Issues explains from beginning to end how to bill and collect on claims for services provided in a physician‘s office. Focusing on the CMS-1500 claim form the book explains how to prepare and file the form to submit charges to patients insurance companies. Written by a medical billing specialist experienced in handling medical claims and denials on both the provider and insurer sides of the business this step-by-step guide begins by covering some basic good practice management skills. Next it outlines each department‘s specific duties based on the each department‘s responsibilities for specific parts of the claim. In addition to learning how to submit and resolve claims that cannot be processed or are denied readers will learn how to: Enter data in the doctor‘s schedule including appointment types Gather patient data from medical records Register patients including patient information guarantor and policyholder and insurance information Input information about the appointment and diagnosis Use the different types of coding systems used for billing charges Understand the claim cycle determine reimbursement and apply payment Obtain patient and insurance information Appeal a denied claim and handle patient balances The book includes case examples and step-by-step guidance for resolving claim issues that could arise including how to determine what part of the chapter you can find your answer and how to link your findings to the box number on the claim form to which the problem pertains. Highlighting opportunities for | Handling the Medical Claim An 8-Step Guide on “How To” Correct and Resolve Claim Issues

GBP 170.00
1

Theory of Constraints Creative Problem Solving

Theory of Constraints Creative Problem Solving

This book was written to assist professionals and students to become proactive in their own education improve thinking resolve personal and interpersonal conflicts improve pedagogy manage departmental affairs and guide administrative decisions. The text captures the practical experience of the authors with and formal training in TOC to address many of the issues facing today’s education stakeholders. The text is designed to teach methods for 1) win-win conflict resolution 2) decision-making 3) problem solving and 4) analysis of systems using TOC’s powerful logic-based graphical Thinking Process tools. A creative thinker can identify plan and achieve his or her goals just knowing the Thinking Process Tools. | Theory of Constraints Creative Problem Solving

GBP 31.99
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Human-Centered Lean Six Sigma Creating a Culture of Integrated Operational Excellence

Human-Centered Lean Six Sigma Creating a Culture of Integrated Operational Excellence

This book focuses on the human side of organizational culture. The authors approach organizational culture from the perspective of alignment to mission vision and values. Using a Lean Six Sigma structure the sequence of chapters begins with the organization and its structure then drills through strategic operational and tactical levels of process and behavior which establish and grow the overall culture of the organization over time. The book begins with foundational principles of organization through the necessity of aligning processes and systems to mission and vision assessment gap analysis for improvement prioritization and chapters on qualitative and quantitative approaches for reducing variation and improving systems and behavior. Through this book readers will: Learn the foundation and core concepts of the organization Discover the right focus of shifting the culture of the organization Recognize the building blocks of organizational culture and how to integrate them into a successful customer-focused system of interconnected processes Focus on people as drivers of technology rather than the reverse Explore techniques to address the challenges and concerns of today’s training and deployment for organizational performance excellence Use the chapters as short discussions or training workshops for either internal education or public/private technical education. | Human-Centered Lean Six Sigma Creating a Culture of Integrated Operational Excellence

GBP 25.99
1

Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

With business and organisations moving at an ever-faster pace and facing evermore demanding challenges the need for efficient succinct and productive interaction between individuals of those businesses and organisations is more important than ever. With the bounds of communication restrictions abandoned through technological advances (we can now see and hear anyone across any manner of virtual platforms anywhere around the globe) and with a greater understanding of the underlying dynamics of human interaction unprecedented pressure has been thrust upon the individual or individuals who often enable these dynamic interactions: the facilitator. Many of us have at one time or other been responsible for a meeting – whether between a small number of individuals or an entire organisation of hundreds or possibly thousands of businessmen and women. Or perhaps we’ve had to be the mediator in a family dispute closer to home or managed a discussion between two feuding friends or colleagues. One way or another chances are all of us have been a facilitator at some point in our lives. With the ever-growing demands placed on facilitators this book delivers a methodical and structured approach to facilitation. This book is the definitive guide to instruct and assist facilitators – both new and experienced – with a set of guidelines and underlying theory that will benefit any facilitator whether as a mediator between two individuals single-handedly facilitating a group of 100 or working as part of a facilitation team in a multinational corporation. The first part of the book develops the core basic skills of those new to the art of facilitating. There are many examples and exercises to show the reader how to apply them in different situations. The second part of the book is for more experienced facilitators as it focuses on more advanced skills and tackling difficult situations. Specific tools and techniques are illustrated for the reader. Essentially this book is aimed at developing and mastering the art of facilitation. Facilitation is the art of getting the best out of groups of people to brainstorm solve problems and gain consensus. Based on 30 years’ experience of the author and running multiple facilitation training courses across the globe this book is aimed at upskilling people managers and leaders to drive change and consensus with groups through running workshops and meetings. | Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

GBP 35.99
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Make Your Business a Lean Business How to Create Enduring Market Leadership

Make Your Business a Lean Business How to Create Enduring Market Leadership

Make Your Business a Lean Business is a written by business leaders for business leaders as a how-to guide to building enduring market leadership. Written by authors with more than 60 years’ experience applying Lean to operations and businesses this book will allow readers to understand Lean principles and apply practices to transform their business. It also Shows readers how to transform their business to a Lean business using Lean philosophy values practice and tools Is a comprehensive Lean Enterprise Operational Management System implementation guide that defines the Lean Enterprise Business Model Uses personal author experiences throughout the book to illuminate and reinforce concepts and practices Provides insights and a roadmap so executives can take immediate action to start building a Lean business Readers will be able follow a logical path aligning their business from strategy to detailed activity thereby engaging their entire organization in becoming more competitive. It is the only true enterprise book about applying Lean to the entire business and it provides business leaders with the understanding approach and tools to plan align and transform their business starting with their core business value proposition business planning disciplined goal and resource alignment and implementation management. | Make Your Business a Lean Business How to Create Enduring Market Leadership

GBP 39.99
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5S Made Easy A Step-by-Step Guide to Implementing and Sustaining Your 5S Program

5S Made Easy A Step-by-Step Guide to Implementing and Sustaining Your 5S Program

For decades 5S practitioners have struggled with exactly how to implement and sustain a 5S program in their workplaces. While there are many books available on the organization methods suggested by 5S few provide easy-to-understand step-by-step guidance on how to set up and sustain successful 5S implementations. 5S Made Easy fills this need. Written by an expert whose focus for the last decade has been nothing but 5S the book supplies in-depth guidance on how to implement and sustain each of the 5S pillars‘sort set in order shine standardize and sustain. The book uses an easy-to-follow format that was designed for use during 5S events. It provides color images of real-world 5S solutions including before and after pictures from the field. It also supplies readers with online access to all of the forms and documents needed for an effective 5S program. All the forms and documents are provided in an easily editable format to fit any operation. | 5S Made Easy A Step-by-Step Guide to Implementing and Sustaining Your 5S Program

GBP 175.00
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Power from Within A Guide to Success as a Medical Malpractice Defense Expert

Power from Within A Guide to Success as a Medical Malpractice Defense Expert

There is no end in sight to the frequency with which physicians nursing professionals and other healthcare providers will become lawsuit targets in our litigious society. While politicians practitioners insurance companies and trial attorneys debate the nation’s chronic malpractice crisis suits continue to be filed. In addition once COVID-19 is behind us and the unprecedented public support for health care providers wanes as it will it is anticipated that physicians and nurses will become malpractice defendants to a remarkable degree. National legislative fact-finding committees and investigative bodies which may be charged with the responsibility of pursuing a solution likely will never achieve a global remedy. Although curtailed by some states national legislation has not addressed baseless malpractice suites or grossly excessive monetary verdicts. Another approach exists however. Health care providers can impact the existing system and influence the malpractice environments in a tangible positive and powerful fashion. Although there will be debate over tort reform in order to bring some degree of protection to the malpractice defendant individual case success defined from the defendant’s perspective as a no-cause trial verdict can be realized if well-credentialed and experienced health care professionals are willing to assist the malpractice defense bar as expert witnesses. The benefits to the health care community and the individuals who are willing to participate are innumerable and worth considering. | Power from Within A Guide to Success as a Medical Malpractice Defense Expert

GBP 39.99
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