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Draw On Your Emotions book and The Emotion Cards

Draw On Your Emotions book and The Emotion Cards

Combined set of Draw on Your Emotions and The Emotions Cards. Draw on Your Emotions is a bestselling resource to help people of all ages express communicate and deal more effectively with their emotions through drawing. Built around five key themes each section contains a simple picture exercise with clear objectives instructions and suggestions for development. The picture activities have been carefully designed to help ease the process of both talking about feelings and exploring life choices by trying out alternatives safely on paper. This will help to create clarity and new perspectives as a step towards positive action. The second edition of Draw on Your Emotions contains a new section that explains how to get the most out of combining the activities in the book with these cards to encourage meaningful conversations and take steps towards positive action. The Emotion Cards are 48 emotive and artistic images designed to help people to review their emotions and their relationships in a meaningful and often transformative way. The cards are designed to capture the deeper truth of how people experience their life offering poignant descriptions for what someone may be feeling. | Draw On Your Emotions book and The Emotion Cards

GBP 69.99
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Interaction for Designers How To Make Things People Love

Interaction for Designers How To Make Things People Love

Interaction for Designers shows you how to connect a product with its users whether it’s a simple toaster a complex ecosystem of intelligent devices or a single app on your smartphone. This book covers the entire design process so you can start with an idea and carry it through to an engaging final design. It carefully leads you step by step and richly illustrates each stage with examples drawn from business communication social media and the social economy consumer electronics architecture and environments health care psychology art and culture education athletics automotive design entertainment fashion the family home and a wealth of others. You’ll learn how to brainstorm ideas research them explore them evolve them into finished designs pitch them all with the goal of helping you make things that people love. Includes over 200 color images a glossary and links to web resources highlighting design concepts and designer interviews. http://interactionfordesigners. com/ | Interaction for Designers How To Make Things People Love

GBP 44.99
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Draw on Your Emotions

Draw on Your Emotions

Draw on Your Emotions is a bestselling resource to help people of all ages express communicate and deal more effectively with their emotions through drawing. Built around five key themes each section contains a simple picture exercise with clear objectives instructions and suggestions for development. The picture activities have been carefully designed to help ease the process of both talking about feelings and exploring life choices by trying out alternatives safely on paper. This will help to create clarity and new perspectives as a step towards positive action. Offering a broad range of exercises which can be adapted for any ability or age from middle childhood onwards this unique book explores a range of emotions surrounding a person¹s important life experiences key memories relationships best times worst times and who they are as a person. This is an essential resource for therapists educators counsellors and anyone who engages other people in conversations that matter about their relationship to self others and life in general. This revised and updated second edition also contains a new section on how to use the superbly emotive The Emotion Cards (9781138070981) to facilitate deeper therapeutic conversations.

GBP 46.99
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Get to Know Me: OCD

Get to Know Me: OCD

The ‘Get to Know Me’ resources aim to support children along with those around them who may have additional/special educational needs. They are designed to empower the professionals and adults who support those with identified needs and encourage empathy and understanding. Developed by child psychologist Louise Lightfoot the Guidebook Picture book and Draw-along book in this three-part set will help key adults support children with OCD. Practical guidance tools and strategies are supported by a narrative picture book and a draw-along version which explore the thoughts feelings and sensations experienced by many children with OCD. | Get to Know Me: OCD

GBP 56.99
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The Complete Guide to Perspective Drawing From One-Point to Six-Point

The Complete Guide to Perspective Drawing From One-Point to Six-Point

Computers can calculate perspective angles and create a drawing for us but the spontaneity of mark making the tactile quality of a writing surface the weight of a drawing instrument and the immediacy of the human touch are sensations that keep traditional drawing skills perpetually relevant. The sensuality and convenience of the hand persists and will survive as a valuable communication tool as will the need to accurately express your ideas on paper. As a professional understanding the foundations of drawing how we process images and how we interpret what we see are principal skills. Understanding linear perspective enables artists to accurately communicate their ideas on paper. The Complete Guide to Perspective Drawing offers a step-by-step guide for the beginner as well as the advanced student on how to draw in one-point through six-point perspective and how to make scientifically accurate conceptual illustrations from simple to complex situations. | The Complete Guide to Perspective Drawing From One-Point to Six-Point

GBP 48.99
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A Practical Guide to Event Promotion

A Practical Guide to Event Promotion

This Practical Guide to Event Promotion offers the reader a short and succinct overview of the range of marketing communication materials from print to social marketing that can be used to promote an event successfully to the correct target markets. It includes invaluable advice on how to identify the type of communication tools most applicable to the type of event that is being promoted and its target market; how to effectively use and implement these; useful tips on things to avoid; as well as suggested time frames to use before during and after the event. Examples of best practice and insights from events marketers are integrated throughout. Although full of practical information a strong theoretical base underpins the advice included on how event managers can apply communication and persuasion theory to key audiences. This book will be a useful resource for Events Management students putting on an event as part of their course and for assessments and those wanting to convert general theory into practical skills they will use in the workplace. | A Practical Guide to Event Promotion

GBP 51.99
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Introduction to Manufacturing An Industrial Engineering and Management Perspective

Introduction to Manufacturing An Industrial Engineering and Management Perspective

This Introduction to Manufacturing focuses students on the issues that matter to practicing industrial engineers and managers. It offers a systems perspective on designing managing and improving manufacturing operations. On each topic it covers the key issues with pointers on where to dig deeper. Unlike the many textbooks on operations management supply chain management and process technology this book weaves together these threads as they interact in manufacturing. It has five parts: Getting to Know Manufacturing: Fundamental concepts of manufacturing as an economic activity from manufacturing strategy to forecasting market demand Engineering the Factory: Physical design of factories and processes the necessary infrastructure and technology for manufacturing Making Information Flow: The central nervous system that triggers and responds to events occurring in production Making Materials Flow: The logistics of manufacturing from materials handling inside the factory via warehousing to supply chain management Enhancing Performance: Managing manufacturing performance and methods to maintain and improve it both in times of normal operations and emergencies Supported with rich illustrations and teaching aids Introduction to Manufacturing is essential reading for industrial engineering and management students – of all ages and backgrounds – engaged in the vital task of making the things we all use. | Introduction to Manufacturing An Industrial Engineering and Management Perspective

GBP 59.99
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The Routledge Companion to Planning in the Global South

The Routledge Companion to Planning in the Global South

The Routledge Companion to Planning in the Global South offers an edited collection on planning in parts of the world which more often than not are unrecognised or unmarked in mainstream planning texts. In doing so its intention is not to fill a ‘gap’ that leaves this ‘mainstream’ unquestioned but to re-theorise planning from a deep understanding of ‘place’ as well as a commitment to recognise the diverse modes of practice that come within it. The chapters thus take the form not of generalised ‘universal’ analyses and prescriptions but instead are critical and located reflections in thinking about how to plan act and intervene in highly complex city regional and national contexts. Chapter authors in this Companion are not all planners or are planners of very different kinds and this diversity ensures a rich variety of insights primarily based on cases to emphasise the complexity of the world in which planning is expected to happen. The book is divided into a framing Introduction followed by five sections: planning and the state; economy and economic actors; new drivers of urban change; landscapes of citizenship; and planning pedagogy. This volume will be of interest to all those wanting to explore the complexities of planning practice and the need for new theories of knowledge from which to draw insight to face the challenges of the 21st century.

GBP 44.99
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The Ashgate Research Companion to Fan Cultures

The Ashgate Research Companion to Fan Cultures

Fans constitute a very special kind of audience. They have been marginalized ridiculed and stigmatized yet at the same time they seem to represent the vanguard of new relationships with and within the media. ’Participatory culture’ has become the new normative standard. Concepts derived from early fan studies such as transmedial storytelling and co-creation are now the standard fare of journalism and marketing text books alike. Indeed usage of the word fan has become ubiquitous. The Ashgate Research Companion to Fan Cultures problematizes this exaltation of fans and offers a comprehensive examination of the current state of the field. Bringing together the latest international research it explores the conceptualization of ’the fan’ and the significance of relationships between fans and producers with particular attention to the intersection between online spaces and offline places. The twenty-two chapters of this volume elucidate the key themes of the fan studies vernacular. As the contributing authors draw from recent empirical work around the globe the book provides fresh insights and innovative angles on the latest developments within fan cultures both online and offline. Because the volume is specifically set up as companion for researchers the chapters include recommendations for the further study of fan cultures. As such it represents an essential reference volume for researchers and scholars in the fields of cultural and media studies communication cultural geography and the sociology of culture.

GBP 48.99
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Implementing Virtual Teams A Guide to Organizational and Human Factors

Implementing Virtual Teams A Guide to Organizational and Human Factors

Many organizations worldwide are currently exploring the potential gains to be made from working with virtual teams. Although many different things are meant by use of 'virtual' (and indeed by 'teams') usually it denotes groups of people with common purpose and goals working in different locations and often different time zones; they will be interconnected via a variety of telecommunications networks perhaps including the Internet and intranet video conferencing shared white boards as well as telephone mail and e-mail. For organizations implementing such virtual teams there is a great need for guidance in terms of the organizational structure and support which needs to be put in place. This book offers a practical guide to developing virtual teams providing both an overview of what is involved and also a clear simple framework around which organizations can build their own implementation process. Although the different support technologies are discussed (at a generic level) the thrust of the book is on the organizational and human factors issues which must be addressed to make virtual teams a success. It contains detailed case studies to show how virtual teams work and where they can go wrong. | Implementing Virtual Teams A Guide to Organizational and Human Factors

GBP 51.99
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Architecture in the Indian Subcontinent From the Mauryas to the Mughals

Architecture in the Indian Subcontinent From the Mauryas to the Mughals

Dedicated to the tracing of continuity across sectarian divides Christopher Tadgell’s History of Architecture in India (1989) was the first modern monograph to draw together in one volume all the strands of India’s pre-colonial architectural history – from the Vedic and Native traditions of early India through Hindu Buddhist Islamic and secular architecture. This comprehensive revision Architecture in the Indian Subcontinent: From the Mauryas to the Mughals expands the structure to acknowledge the great advance in scholarship across this extremely complex subject over the last three decades. An understanding of Indian history and religion is the basis for understanding the complex pattern of relationships in the evolution of architecture in the subcontinent. Therefore background material covers major invasions migrations dynastic conflicts and cultural and commercial connections the main religious developments and their significance and repercussions and external architectural precedents. While avoiding the usual division of the subject into ‘Buddhist and Hindu’ and ‘Islamic’ parts in order to trace continuity the importance of religion symbolism and myth to the development of characteristic Indian architectural forms in all their richness and complexity is fully explained in this fully illustrated account of the subcontinent’s architecture. | Architecture in the Indian Subcontinent From the Mauryas to the Mughals

GBP 44.99
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Entrepreneurship Innovation and Technology A Guide to Core Models and Tools

Entrepreneurship Innovation and Technology A Guide to Core Models and Tools

The combination of entrepreneurship innovation and technology has become the source of disruptive business models that transform industries and markets. The integrative understanding of these three drivers of today’s economy is fundamental to business. Entrepreneurship Innovation and Technology aims to connect core models and tools that are already created by well-known authors and scholars in order to deliver a unique guide for building successful business models through the adoption of new technologies and the use of effective innovation methods. The book goes through the entrepreneurial lifecycle describing and applying core innovation models and tools such as the business model canvas lean startup design thinking customer development and open innovation taking into consideration disruptive technologies such as mobile internet cloud computing internet of things and blockchain. Finally the book describes and analyses how successful cases have been applying those models and technologies. With the mix of an academic and practitioner team this book aims to go against the grain by its positioning of entrepreneurship in the modern technology economy. This book will prove to be a vital text for any student specialist or practitioner looking to succeed in the field. | Entrepreneurship Innovation and Technology A Guide to Core Models and Tools

GBP 44.99
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Entrepreneurship Innovation and Technology A Guide to Core Models and Tools

Entrepreneurship Innovation and Technology A Guide to Core Models and Tools

The combination of entrepreneurship innovation and technology has become the source of disruptive business models that transform industries and markets. The integrative understanding of these three drivers of today’s economy is fundamental to business. Entrepreneurship Innovation and Technology aims to connect core models and tools that are already created by well-known authors and scholars in order to deliver a unique guide for building successful business models through the adoption of new technologies and the use of effective innovation methods. The book goes through the entrepreneurial lifecycle describing and applying core innovation models and tools such as the business model canvas lean startup design thinking customer development and open innovation while taking into consideration disruptive technologies such as mobile internet cloud computing internet of things and blockchain. Finally the book describes and analyzes how successful cases have been applying those models and technologies. With the mix of an academic and practitioner team this book aims to go against the grain by its positioning of entrepreneurship in the modern technology economy. This book will prove to be a vital text for any student specialist or practitioner looking to succeed in the field. | Entrepreneurship Innovation and Technology A Guide to Core Models and Tools

GBP 49.99
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Juvenile Justice An Introduction to Process Practice and Research

Juvenile Justice An Introduction to Process Practice and Research

This book provides a comprehensive and thought-provoking introduction to the juvenile justice system in the United States. It begins by tracing the historical origins of the legal concept of juvenile delinquency and the institutional responses that developed and analyzes the problem of delinquency including its patterns correlates and causes. With this essential foundation the greater part of the book examines the full range of efforts to respond to delinquency through both informal and formal mechanisms of juvenile justice. Core coverage includes: The history and transformation of juvenile justice The nature and causes of delinquency Policing juveniles Juvenile court processes Juvenile probation and community-based corrections Residential placement and aftercare programs Delinquency prevention Linking systems of care. This book is designed as a core text for courses on juvenile justice. Each chapter begins with a compelling case study and learning objectives that draw attention to the topics discussed. Each chapter ends with one or two readings that introduce readers to the literature on juvenile justice. In addition critical thinking questions invite analysis of the material covered in the chapter. A companion website offers an array of resources for students and instructors. For students this includes chapter overviews flashcards of key terms and useful website links. The instructor site is password protected and offers a complete set of PowerPoint slides and an extensive test bank for each chapter—all prepared by the authors. | Juvenile Justice An Introduction to Process Practice and Research

GBP 84.99
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The Mentor’s Guide Five Steps to Build a Successful Mentor Program

The Mentor’s Guide Five Steps to Build a Successful Mentor Program

A definitive resource that pulls together evidence from psychology education and organizational studies this fully updated second edition translates research into practice and serves as a practical handbook on how to set up run and evaluate any mentoring program. Despite ever-growing interest there are few helpful resources for program managers and mentoring coordinators. This book sheds needed light on mentoring behaviors the stages of mentoring elements of high-quality relationships and how to recognize and avoid dysfunctional ones. Step-by-step guidance will enable readers to: Understand what mentoring is (and is not) Assess their mentoring program using a clear framework Work through steps to design or redesign an effective mentoring program Draw on real-world examples to assess and improve programs Benefit from all-new material for this second edition including a chapter on e-mentoring and in-depth case studies as well as updated information on culturally intelligent mentoring and more If you manage or support a mentoring program then this handbook is for you. Human resource professionals across industries will gain ideas on how to improve the efficiency and effectiveness of mentoring while administrators in higher education will value the content on formal mentorship programs for faculty members graduate students and undergraduates. | The Mentor’s Guide Five Steps to Build a Successful Mentor Program

GBP 56.99
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Life After... Social Studies A Practical Guide to Life After Your Degree

Life After... Social Studies A Practical Guide to Life After Your Degree

Thousands of students graduate from university each year. The lucky few have the rest of their lives mapped out in perfect detail – but for most things are not nearly so simple. Armed with your hard-earned degree the possibilities and career paths lying before you are limitless and the number of choices you suddenly have to make can seem bewildering. Life After . Social Studies has been written specifically to help students currently studying or who have recently graduated make informed choices about their future lives. It will be a source of invaluable advice and wisdom to business graduates (whether you wish to use your degree directly or not) covering such topics as: Identifying a career path that interests you Seeking out an opportunity that matches your skills and aspirations Staying motivated and pursuing your goals Networking and self-promotion Making the transition from scholar to worker Putting the skills you have developed at university to good use in life. The Life After . series of books are more than simple ‘career guides’. They are unique in taking a holistic approach to career advice - recognising the increasing view that although a successful working life is vitally important other factors can be just as essential to happiness and fulfilment. They are the indispensable handbooks for students considering their future direction. | Life After. Social Studies A Practical Guide to Life After Your Degree

GBP 82.99
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Introduction to the Principalship Theory to Practice

Introduction to the Principalship Theory to Practice

The second edition of this textbook from respected author team Kaplan and Owings explores how principals can effectively build a culture around student achievement. Introduction to the Principalship a second edition closely aligned with NELP (2018) standards helps aspiring principals understand how to develop a vision for improvement make decisions and manage conflict build teachers’ capacity communicate monitor the organization’s performance and create a school climate of mutual respect. This important book provides readers with various leadership concepts to inform their practice as well as the cognitive and practical tools to evaluate and prioritize what leadership actions to take. Each chapter offers opportunities for readers to create personal meaning and explore new ways of doing leadership to advance a positive person-focused environment. Providing both the theoretical framework and skills for effective practice Introduction to the Principalship addresses the issues most urgent and relevant for educational leadership graduate students learning how to build a school culture that promotes every student’s success. Fully revised this second edition includes a new chapter on building your capacity for leadership expanded discussion of data-informed accountability equity considerations and crisis management and all chapters updated and revised throughout to reflect the latest developments in the field. Special Features: •Learning Objectives—chapter openers introduce the topic and initiate student thinking. •Reflections and Relevance—interactive exercises role plays class activities and assignments that can be used synchronously and asynchronously to deepen and extend student learning. •Key Takeaways—organized by learning objective these answer readers’ question What about this information is meaningful for me as an aspiring principal? •Suggested Readings—each chapter concludes with annotated suggested readings to extend and deepen discussion of key issues in chapter. •NELP Standards—each chapter is aligned to the latest school leadership licensure standards. •Companion Website—includes links to supplemental material additional readings video clips with related teaching and learning activities and PowerPoints for instructors. | Introduction to the Principalship Theory to Practice

GBP 64.99
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The World That Trade Created Society Culture and the World Economy 1400 to the Present

The World That Trade Created Society Culture and the World Economy 1400 to the Present

The World That Trade Created brings to life the history of trade and its actors. In a series of brief highly readable vignettes filled with insights and amazing facts about things we tend to take for granted the authors uncover the deep historical roots of economic globalization. Covering over seven hundred years of history this book now in its fourth edition takes the reader around the world from the history of the opium trade to pirates to the building of corporations and migration to the New World. The chapters are grouped thematically each featuring an introductory essay designed to synthesize and elaborate on key themes both familiar and unfamiliar. It includes ten new essays on topics ranging from the early modern ivory and slave trades across the Indian Ocean to the ways in which the availability of new consumer goods helped change work habits in both Europe and East Asia and from the history of chewing gum to that of rare earth metals. The introductory essays for each chapter the overall introduction and epilogue and several of the essays have also been revised and updated. The World That Trade Created continues to be a key resource for anyone teaching world history world civilization and the history of international trade. | The World That Trade Created Society Culture and the World Economy 1400 to the Present

GBP 46.99
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Introduction to Air Transport Economics From Theory to Applications

Introduction to Air Transport Economics From Theory to Applications

Introduction to Air Transport Economics: From Theory to Applications uniquely merges the institutional and technical aspects of the aviation industry with their theoretical economic underpinnings. Its integrative approach offers a fresh point of view that will find favor with many students of aviation. This third edition has been extensively updated throughout. It features new material that stresses the dynamic aspects of demand and supply and the ongoing competitive aspects of the marketplace. It now features an introductory chapter and specific examples to more directly relate management decisions to the economic theory. Also in addition to an expanded coverage of revenue management and pricing decisions the third edition includes case studies that give real-world examples to reflect actual industry practice as well as a discussion of the more up-to-date computer applications that make the new techniques so effective. This book offers a self-contained theory and applications-oriented text for any individual intent on entering the aviation industry as a practicing professional in the management area. It will be of greatest relevance to undergraduate and graduate students interested in obtaining a more complete understanding of the economics of the aviation industry. It will also appeal to many professionals who seek an accessible and practical explanation of the underlying economic forces that shape the industry. | Introduction to Air Transport Economics From Theory to Applications

GBP 59.99
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From Networks to Netflix A Guide to Changing Channels

From Networks to Netflix A Guide to Changing Channels

Now in a second edition this textbook surveys the channels platforms and programming through which television distribution operates with a diverse selection of contributors providing thorough explorations of global media industries in flux. Even as legacy media industries experience significant disruption in the face of streaming and online delivery the power of the television channel persists. Far from disappearing television channels have multiplied and adapted to meet the needs of old and new industry players alike. Television viewers now navigate complex choices among broadcast cable and streaming services across a host of different devices. From Networks to Netflix guides students instructors and scholars through that complex and transformed channel landscape to reveal how these industry changes unfold and why they matter. This second edition features new players like Disney+ HBO Max Crunchyroll Hotstar and more increasing attention to TV services across the world. An ideal resource for students and scholars of media criticism media theory and media industries this book continues to offer a concrete tangible way to grasp the foundations of television—and television studies—even as they continue to be rewritten. | From Networks to Netflix A Guide to Changing Channels

GBP 44.99
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Introduction to Geomorphology

Introduction to Geomorphology

The study of landforms is becoming increasingly scientific. This book first published in 1971 attempts to do justice to the work done in the last few decades but strives to avoid a too uncritical acceptance of contemporary trends. The author first examines the fundamental characteristics and basic postulates of geomorphology. He then seeks to define the systematic stages through which the study of the landforms of a given area might proceed. Examples are drawn from a wide geographical range with emphasis on presenting examples of actual observations and measurements. The final section presents concise descriptions of simple and inexpensive methods of acquiring field data in landform study. | Introduction to Geomorphology

GBP 44.99
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Psychology of Eating From Biology to Culture to Policy

Psychology of Eating From Biology to Culture to Policy

The Psychology of Eating is the essential multi-disciplinary introduction to the psychology of eating looking at the biological genetic developmental and social determinants of how humans find and assimilate food. Thoroughly revised and updated the new edition brings multi-faceted expertise to the topic of normal and dysfunctional food intake juxtaposing normal eating eating in environments of food scarcity and the phenomenon of abnormal eating prevalent in many modern-day developed societies. Eating disorders are not a focus but also emerge from this approach. Key features include: A new expanded section considering the roles of business and government in creating and potentially solving the issue of abnormal eating Learning objectives talking points and end-of-chapter glossaries Chapter-by-chapter self-assessment questions. With questions of food production food choice and environmental sustainability becoming more critical in an increasingly populated world this is crucial reading for undergraduate courses in Psychology and other disciplines with a holistic and critical thinking approach to the psychology of food intake. | Psychology of Eating From Biology to Culture to Policy

GBP 46.99
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Married to Melanesia

Married to Melanesia

‘We were married after three years at opposite ends of the world…. We then too rapidly for comfort made off in a snowstorm for the South Seas…. All this we imprudently did in our late forties. ’ Thus Muriel Jones introduces her account originally published in 1974 of how she came to start her married life in the Solomon Islands ‘whose impact was traumatic perhaps just because we were not in our first youth or innocent of other tropical experience’. ‘St Peter’s College was the only thing at Siota’; there was no store and the only post office on the island ‘was so difficult of access that I never visited it … we ourselves did most of the postal business – quite informally – at our end of the island’. It is not surprising that even high-ranking visitors tended to arrive looking like ship-wrecked sailors. ‘If one was ill enough to see a doctor one was on the whole too ill to be subjected to several hours of sun or rain in an open boat and a probable night en route. ’ There is too the account of the old lady whose family on her death wanted to bury her in a coffin instead of the customary mat. ‘Poor old lady; at the end of all these exertions the coffin with her in it stood in the church for the funeral uneasily supported on two rickety small tables from our sitting room mutely exhorting us to STOW AWAY FROM BOILERS. ’ Muriel Jones tells the unusual story of her five Melanesian years of the impact of Christianity on a pagan people of her husband’s college and its move to another island of the students the islands and their animals and exotic vegetation of the islanders (nine-tenths of whom live in communities ranging from twenty to two hundred people) and of their changing way of life. Her story takes one about as far as it is possible to go from an urban civilisation and in telling it she reveals the resources of her own character. | Married to Melanesia

GBP 85.00
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Promoting Equitable Access to Education for Children and Young People with Vision Impairment A Route-Map for a Balanced Curriculum

Promoting Equitable Access to Education for Children and Young People with Vision Impairment A Route-Map for a Balanced Curriculum

Promoting Equitable Access to Education for Children and Young People with Vision Impairment offers a suitable vocabulary and developmental route map to examine the changing influences on promoting equitable access to education for learners with vision impairment in different contexts and settings throughout a given educational pathway. Bringing together a wide range of perspectives this book argues that inclusive educational systems and teaching approaches should focus upon promoting and sustaining a balanced curriculum. It provides an analysis of how a suitable curriculum balance can be promoted and sustained through the stages of a given educational pathway to ensure equitable access and progression for all learners with vision impairment. The authors draw on the United Kingdom as a country study to illustrate the complex ecosystem within which learners with vision impairment are educated. Structured around a framework which provides a conceptually coherent and practical balance between universal and specialist approaches this book is a relevant read for educators academics and researchers involved in vision impairment education as well as officials in government and non-government organisations engaged in developing education policy relating to inclusive education and disability. | Promoting Equitable Access to Education for Children and Young People with Vision Impairment A Route-Map for a Balanced Curriculum

GBP 44.99
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Strategic Airline Retailing and Solutions From Offers to Fulfillment to Loyalty

Strategic Airline Retailing and Solutions From Offers to Fulfillment to Loyalty

While airlines have been looking into the next generation of retailing practices for several years developments since the beginning of 2020 have accelerated the need to take retailing to a new paradigm. A singular focus now is the ever-changing demands of the current and next generation of customers and employees and managing their values. Examples of customer needs include a mobile-first approach rich content augmented and personalized end-to-end services with seamless consistent and contextualized experiences. While these concepts of retailing are not new the challenge has been in bringing them to reality due to (a) the constraints of legacy systems and processes while transitioning to next-generation retailing systems (b) the inaccessibility of real-time data coming from a wide variety of sources such as online shopping social media and operations (c) the inability to monitor real-time behavior of customers and employees (d) the lack of effective collaboration and cooperation within the travel ecosystem and (e) the increasing lack of trust on the part of customers. This book provides a framework and technologies to convert retailing concepts—from shopping to fulfillment—into reality by (a) renovating an airline’s core and ancillary products (b) progressing faster on digital and organizational transformation journeys to make better data-based decisions about retailing (c) getting better at managing customer value by knowing who the customers are (d) empowering supporting and listening to employees to meet their expectations (e) asking the right questions to solve complex retailing problems relating to customers competitors and stakeholders and (f) questioning common-held beliefs about the airline business. This book is indispensable for all airline executives and senior managers as well as airline and airport commercial managers. It will also be enormously beneficial for retailers dealing with airlines and airports. | Strategic Airline Retailing and Solutions From Offers to Fulfillment to Loyalty

GBP 48.99
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