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Creating a Lean Culture Tools to Sustain Lean Conversions Third Edition

Winner of a Shingo Research and Professional Publication Award The new edition of this Shingo Prize-winning bestseller provides critical insights and approaches to make any Lean transformation an ongoing success. It shows you how to implement a sustainable successful transformation by developing a culture that has your stakeholders throughout the organizational chart involved and invested in the outcome. It teaches you how to successfully navigate the politics in cross-functional process improvement projects and to engage executives in ways that are personally meaningful to them. If you are a leader at any level in an organization undergoing or considering a Lean transformation this is where you should start and finish � and start again. Read the Reviews:This book became an instant classic in the literature of professional operations. In this third edition David Mann updates and expands his teaching with five additional years of valuable experience and expertise derived from his very active multi-industry consultancy. I have benefitted greatly from his writing and wholeheartedly recommend this book to be top-of-the desk of any serious Lean practitioner or performance transformation leader. � Raymond C. Floyd two-time Shingo Prize Winner President and CEO Plasco Energy GroupDavid Mann builds substantially on his seminal work on the Lean management system. The book is full of new insight and polishes the most important ideas about Lean management. The new chapter on engaging executive leadership alone is worth the price of the book. � Peter Ward Richard M. Ross Professor and Chair Department of Management Science Fisher College of Business The Ohio State UniversityThis book has long been my �go-to� guide on Lean management practices that help create a culture of continuous improvement and excellence. I have recommended the book to countless healthcare leaders who rave about how he | Creating a Lean Culture Tools to Sustain Lean Conversions Third Edition

GBP 180.00

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Strategic Thinking Illustrated Strategy Made Visual Using Systems Thinking

This book is about the behaviour of systems. Systems are important for we interact with them all the time and many of the actions we take are influenced by a system – for example the system of performance measures in an organisation influences often very strongly how individuals within that organisation behave. Furthermore sometimes we are involved in the design of systems as is any manager contributing to the definition of what those performance measures might be. That manager will want to ensure that all the proposed performance measures will drive the ‘right’ behaviours rather than (inadvertently) encouraging dysfunctional ‘game playing’ and so anticipating how the performance measurement system will work in practice is a vital part of a wise design process. Some of the systems with which we interact are local such as your organisation’s performance measurement system. Some systems however are distant but nonetheless very real such as the healthcare system the education system the legal system and the climate system. Systems therefore exist on all scales from the local to the global. And all systems are complex some hugely so. That’s why understanding how systems behave can be very helpful. Systems are complex for two main reasons. First the manner in which they behave over time can be very hard to anticipate – and anticipating the future sensibly is of course a key objective of management. Second the ‘entities’ within a system can be connected together in very complex ways so that an intervention ‘here’ can result in an effect ‘there’ perhaps a long time afterward. Sometimes this can be surprising and so we talk of ‘unintended consequences’ – but this is of course a euphemism for ‘because I didn’t understand how this system behaves I had not anticipated that’. Systems thinking the subject matter of this book is the disciplined study of systems and causal loop diagrams – the ‘pictures’ of this ‘picture book’ – are a very insightful way to represent the connectedness of the entities from which any system is composed so taming that system’s complexity. | Strategic Thinking Illustrated Strategy Made Visual Using Systems Thinking

GBP 44.99

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Planning and Designing Healthcare Facilities A Lean Innovative and Evidence-Based Approach

The planning and design of healthcare facilities has evolved over the previous decades from function follows design to design follows function. Facilities stressed the functions of healthcare providers but patient experience was not fully considered. The design process has now crucially evolved and currently the impression a hospital conveys to its patients and community is the primary concern. The facilities must be welcoming comfortable and exude a commitment to patient well-being. Rapid changes and burgeoning technologies are now major considerations in facility design. Without flexibility hospitals face quicker obsolescence if designs are not forward-thinking. Planning and Designing Healthcare Facilities: A Lean Innovative and Evidence-Based Approach explores recent developments in hospital design. Medical facilities have been adapted to the requirements of clinical functions. Recently the needs of patients and clinical pathways have been recognized. With the patient at the center of the process the flow of tasks becomes the guiding principle as hospital design must employ evidence-based thinking and process management methods such as Lean become central. The authors explain new concepts to reduce healthcare delivery cost but keep quality the primary consideration. Concepts such as sustainability (i. e. Green Hospitals) and the use of new tools and technologies such as information and communication technology (ICT) Lean and evidence-based planning and innovations are fully explained. | Planning and Designing Healthcare Facilities A Lean Innovative and Evidence-Based Approach

GBP 59.99

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Nursing and Informatics for the 21st Century - Embracing a Digital World 3rd Edition - Book 2 Nursing Education and Digital Health Strategies

Nursing Education and Digital Health Strategies explores the current state of health and healthcare education as well as that of nursing informatics education. These topics include technologies-enabled education for all nurses and interprofessional collaborations from a worldwide perspective. The New learning for applied critical thinking will include technology content skills versus tools and the use of smart systems for care delivery the role of critical thinking and uniqueness of nursing care delivery. Further how these changes are understood as a paradigm shift that needs to be incorporated along with nursing and healthcare education is emphasized. The effects of technology on human behavior are also explored addressing human–factors interaction interdependence of human–computer interaction and other effects of technology on wellbeing. As part of nursing education learning from clients/patients to better shape and advance nursing education and scholarship are discussed. Academic–clinical practice partnerships for a digital future how teams are working together (clinician/teacher) for better healthcare delivery and applied knowledge—including joint appointments (exchange of academia and applied expertise) academic–applied human resources and interprofessional learning/development—are discussed. This book closes by discussing and using case studies to showcase nursing competencies for the next decade implications for preparing the healthcare workforce for a digital world faculty readiness and the interaction with gaming and simulations. Nursing informatics education including continuing education beyond academia i. e. informal education worldwide as well as global challenges to support digital world capabilities are described. Hands-on Experiential Delivery and learning-based case studies are also included. Nursing and Informatics for the 21st Century – Embracing a Digital World 3rd Edition is comprised of four books which can be purchased individually: Book 1: Realizing Digital Health – Bold Challenges and Opportunities for Nursing Book 2: Nursing Education and Digital Health Strategies Book 3: Innovation Technology and Applied Informatics for Nurses Book 4: Nursing in an Integrated Digital World that Supports People Systems and the Planet | Nursing and Informatics for the 21st Century - Embracing a Digital World 3rd Edition - Book 2 Nursing Education and Digital Health Strategies

GBP 74.99

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Making a Difference Careers in Health Informatics

Making a Difference: Careers in Health Informatics addresses everyday questions from people interested in working in health informatics. Typically this includes people who work in health care computer and technology fields information science finance / insurance and related areas. The book aims to tell students about various jobs that exist in the health informatics field what credentials they need to qualify for those jobs and a brief description about what people in those roles tend to do every day. As faculty members teaching in a Master of Science in Health Informatics program the authors say that they are fortunate to have eager bright and talented graduate students who are invested in related health informatics areas. This could be their experiences in medicine nursing clinical care software engineering finance business library science data science or caregiving. Common questions we hear from our students that may be similar to questions among readers include: ‘what jobs are out there?’ ‘what can I do with this degree?’ or ‘what does a health informatics specialist do?’ This book aims to answer some of these questions with a look into a day in the life of people working in this field. The book examines career options roles and skill sets important in health informatics across 6 related industries. We want readers to realize that their skills and interests can apply in many areas of the field not exclusively hospitals. This book highlights 6 unique work segments (hospital systems long term care health IT / consumer health organizations government consulting and payer / insurance companies) into which readers may look to expand their career opportunities. The hope is that this book will provide insight into career opportunities students and professionals may be qualified for and interested in but simply not aware of. Hiring managers and human resource professionals across the stakeholder groups across the stakeholder groups may also find the book helpful in learning about other roles that may benefit their organizations. | Making a Difference Careers in Health Informatics

GBP 52.99

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The Elephant in the Room Engaging with the Unsaid in Groups and Organizations

A group is working on a business challenge. The group members are under pressure. They have a lot to accomplish and a limited amount of time. After first attempting to develop an overview of their common task they try to make a plan to ensure an efficient group process. The planning is proving difficult. We’ve all been there. We are in a working group or at a meeting discussing a topic or a challenge and all the while as a separate track running underneath our conversation there is a subtext that no one explicitly addresses. This is an example of ‘the elephant in the room. ’ Most of us notice the elephant it gets in the way and it’s difficult to deal with until someone points at it and says ‘There it is let’s take a look at it and reduce its impact. ’ With an engaging use of examples and questions the book addresses how we can best deal with the elephant and thus promote job satisfaction creativity and productivity. In the context of action what we notice often recedes into the background and gradually slips out of focus until we eventually reconnect with our need to reflect and recreate a space for it. This book addresses the challenge of focusing on holding on to and acting on what we notice ‘in the middle of it all. ’ Maintaining a simultaneous focus on task and process – what we do and what we notice – is what I define as ‘double awareness. ’ Double awareness is not only a core capacity but also a core challenge. The aim of the book is to promote understanding and awareness of this core challenge and to inspire both reflection and action in anyone wishing to improve their capacity for double awareness. How can we define and understand the practice of mindful avoidance? And can we as members of groups and organizations begin to practice mindful action by engaging in and acting on what we notice in real time? | The Elephant in the Room Engaging with the Unsaid in Groups and Organizations

GBP 26.99

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Age Friendly Ending Ageism in America

Age Friendly: Ending Ageism in America is a rallying call to make the United States a more equitable and just nation in terms of age. Age friendliness means being inclusive towards older people as workers consumers and citizens something that can’t be said to exist today. The United States and especially Big Business are notoriously age-unfriendly places a result of our obsession with youth. Virtually all aspects of everyday life in America will be impacted by the doubling or tripling of the number of older people over the next two decades more reason to adopt age friendliness as a cause. Age Friendly shows how large companies are in an ideal position to address the aging of America and in the process benefit from making their organizations more age friendly. Because of its economic power and commitment to diversity in the workplace Big Business—specifically the Fortune 1000—has the opportunity and responsibility to take a leadership role in changing the narrative of aging in America. The book shows that age friendliness offers the possibility of bridging gaps not just between younger and older people but those based on income class race gender politics and geography. More than anything else Age Friendly presents a bold and counterintuitive idea—aging is a positive thing for businesses individuals and society as a whole—and we should embrace it rather than fear it. While ageism is a pervasive force in America that like racism and gender discrimination runs contrary to our democratic ideals there is some good news. An age friendly movement is spreading in America and around the world as a growing number of cities and towns strive to better meet the needs of their older residents. Aa well a concerted effort is being made to convince Big Business that an intergenerational workforce is in the best interests of not just older employees but the companies themselves. Age brings experience perspective and wisdom—just the right skill set for both short- and long-term decision-making. The aging of America also presents major implications for businesses in terms of marketing to older consumers. Baby boomers are still the key to the economy despite marketers’ focus on youth much in part to their collective wealth and propensity to consume. Age friendly marketing thus makes much sense due to the longevity economy i. e. the billions of dollars that older consumers spend each year and the goldmine that looms in the future as they become an even bigger percentage of the population. Finally Age Friendly discusses how more corporations are pursuing social responsibility in addition to maximizing profits—an ideal opportunity for corporations to demonstrate good citizenship by supporting age friendliness on a local state or national level. | Age Friendly Ending Ageism in America

GBP 28.99

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Value Management in Healthcare How to Establish a Value Management Office to Support Value-Based Outcomes in Healthcare

Nathan Tierney’s powerful storytelling is rarely seen in today’s health care business environment. We must redesign the health care delivery system-a team sport in service of patients hold it accountable with measurement to improve outcomes and quantify the resource costs over the full cycle of care. Value-based health care is a framework through which these goals are achieved and Tierney provides a detailed playbook to get your organization there. Outlined in incredible detail and clarity he presents core concepts and dives into the key metrics needed to build maintain and scale a successful value-based health care organization. Nathan shares a realistic vision of what any CEO should expect when developing their own Value Management Office. Nothing is more important to me than improving the lives of those I love. My personal mission is to create systemic change with an impact on the global stage. This playbook needs to be on the desk of every executive clinician and patient today. -Mahek Shah MD Senior Researcher and Senior Project Leader Harvard Business SchoolOur current healthcare system’s broken. The Organization for Economic Co-Operation and Development (OECD) predicts health care costs could increase from 6% to 14% of GDP by 2060. The cause of this increase is due to (1) a global aging population (2) growing affluence (3) rise in chronic diseases and (4) better-informed patients; all of which raises the demand for healthcare. In 2006 Michael Porter and Elizabeth Teisberg authored the book ‘Redefining Health Care: Creating Value-Based Competition on Results. ’ In it they present their analysis of the root causes plaguing the health care industry and make the case for why providers suppliers consumers and employers should move towards a patient-centric approach that optimizes value for patients. According to Porter value for patients should be the overarching principle for our broken system. Since 2006 Professor Porter accompanied by his esteemed Harvard colleague Profesor Robert Kaplan have worked tirelessly to promote this new approach and pilot it with leading healthcare delivery organizations like Cleveland Clinic Mayo Clinic MD Anderson and U. S. Department of Veteran Affairs. Given the current state of global healthcare there is urgency to achieve widespread adoption of this new approach. The intent of this book is to equip all healthcare delivery organizations with a guide for putting the value-based concept into practice. This book defines the practice of value-based health care as Value Management. The book explores Profesor Porter’s Value Equation (Value = Outcomes/ Cost) which is central to Value Management and provides a step-by-step process for how to calculate the components of this equation. On the outcomes side the book presents the Value Realization Framework which translates organizational mission and strategy into a comprehensive set of performance measures and contextualizes the measures for healthcare delivery. The Value Realization Framework is based on Professor Kaplan's ground-breaking Balanced Scorecard approach but specific to healthcare organizations. On the costs side the book details the Harvard endorsed time-driven activity based costing (TDABC) methodology which has proven to be a modern catalyst for defining HDO costs. Finally this book covers the need and a plan to establish a Value Management Office to lead the delivery transformation and govern operations. This book is designed in a format where any organization can read it and acquire the fundamentals and methodologies of Value Management. It is intended for healthcare delivery organizations in need of learning the specifics of achieving the implementation of value-based healthcare. | Value Management in Healthcare How to Establish a Value Management Office to Support Value-Based Outcomes in Healthcare

GBP 31.99

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