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Creating Mixed Model Value Streams Practical Lean Techniques for Building to Demand Second Edition

Creating Mixed Model Value Streams Practical Lean Techniques for Building to Demand Second Edition

Following in the footsteps of its bestselling predecessor Kevin J. Duggan an executive mentor and recognized authority on Lean and Operational Excellence draws on more than 10 years of experience and learning to provide Creating Mixed Model Value Streams Second Edition. This second edition takes a step-by-step approach to implementing Lean in complex environments and describes which Lean techniques to use when faced with difficult situations—including high product mix scheduling problems shared resources and unstable customer demand. In addition to a new section on handling shared resources to support mixed model production the second edition: Contains updates to sections on mixed model value streamsIntroduces new information on constructing product family matrices Expands on the concept of takt in mixed models Provides additional insights on existing mixed model concepts such as determining product family takt capability and heijunka (load level scheduling)Presents new concepts on sequencing work such as offset scheduling and sequenced first-in first-out (FIFO) lanesIllustrated with a case study based on actual experience as well as downloadable resources with helpful tools the book walks readers through the reasoning the author has used with great success in practice. It delves beyond the basics of value stream mapping to explain how to create future states in a manufacturing environment characterized by multiple products varying cycle times and changing demand. Demonstrating advanced techniques for creating flow through shared resources it also considers the concept of a guaranteed turnaround time for the shared resource. The Downloadable Resources Include:Spreadsheet and tutorial for sorting products into familiesSpreadsheets for calculating equipment required and for determining the interval for Every Part Every Interval (EPEI)Samples of visual method sheets for standard workCase study value stream maps and mapping icons | Creating Mixed Model Value Streams Practical Lean Techniques for Building to Demand Second Edition

GBP 175.00
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Bringing Value to Healthcare Practical Steps for Getting to a Market-Based Model

Bringing Value to Healthcare Practical Steps for Getting to a Market-Based Model

The healthcare sector is on the cusp of sweeping disruption. The hallmarks of the old system—pricing that’s disconnected from outcomes and incentives for treating sickness rather than maintaining health—are no longer sustainable. And yet after decades of financial success it’s difficult for most established industry players to grapple with meaningful changes to their business models. In their latest book Bringing Value to Healthcare: Practical Steps for Getting to a Market-Based Model Rita Numerof and Michael Abrams lay out the roadmap to a healthcare system that is accountable for delivering optimal patient outcomes at a sustainable cost. Based on in-depth research and decades of experience consulting with leading hospitals insurers and device and drug manufacturers Numerof and Abrams provide a market-based approach to addressing the ills of the current healthcare system. In addition to highlighting industry challenges and opportunities the authors also outline the changes required of consumers employers and policy makers to move to a patient-centered model characterized by value accountability and transparency. This is the handbook for payer provider pharmaceutical and medical device executives who are seeking to preserve today’s profitability while positioning their organizations for success in the very different markets of tomorrow. The book’s guidance is illuminated by case studies and each chapter concludes with a self-assessment tool and key questions. Getting to a new future isn’t easy. But if it can’t be envisioned it can’t be realized. Bringing Value to Healthcare is that critical first step. | Bringing Value to Healthcare Practical Steps for Getting to a Market-Based Model

GBP 31.99
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The BASICS Lean Implementation Model Lean Tools to Drive Daily Innovation and Increased Profitability

The BASICS Lean Implementation Model Lean Tools to Drive Daily Innovation and Increased Profitability

In 2004 Charlie Protzman created The BASICS Lean Implementation Model which covers the full spectrum of what is needed to be effective and successful at implementing a Lean System. The reader is taken through a step by step approach developed over the last 15 years in the use and understanding of Lean tools principles and processes. The authors break down Lean concepts to their simplest terms to make everything as clear as possible for Lean practitioners. You will learn an integrated structured problem-solving approach identified by the acronym BASICS (Baseline Analyze Suggest Solutions Implement Check and Sustain). This methodology is combined with a proven business strategy to help ensure a successful and sustainable transformation of any organization. The BASICS approach produces real bottom line savings with 20% to 50% or more increases in productivity when compared to pure batching environments. As those who have read the book will tell you this is not a theory book… but rather a book you can return to over and over again for reference throughout your Lean journey. | The BASICS Lean™ Implementation Model Lean Tools to Drive Daily Innovation and Increased Profitability

GBP 48.99
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The Power of Humility in Leadership Influencing as a Role Model

The Power of Humility in Leadership Influencing as a Role Model

To many people the words ‘leader’ and ‘humble’ are not natural bedfellows. Yet once they have grasped the definition most employees desire a humble leader while a majority of managers believe they already are one. What appears deceptively simple is trickier than expected. Narcissism lack of perception fixed mindsets and neuronal default settings are only a few of the stumbling blocks on the path to humility. What exactly is this sought-after humility? Humility consists of four key elements: 1) Seeing one’s own strength and weaknesses and revealing them where needed for the bigger picture; 2) Appreciating others for what they are do now and can do; 3) Being open and willing to learn; 4) Understanding that we are all only a small part of a larger picture easily replaceable and favored by luck and circumstance. Therefore humility has nothing to do with being weak or hiding the light under the bushel. Instead it is about clarity taking a step back from one’s ego and thus being able to serve the greater picture. The author’s own research with more than 3 500 managers contributes to the canon of positive effects of humility that have been measured by dozens of researchers during the last decade. Humility benefits employees (ranging from better performance more innovation stronger resilience to better client relations and stronger morals) the organization (ranging from better ambidextrous strategies a better culture to fewer sunk costs) and the managers themselves (ranging from more seen leadership potential to less stress and better relationships with employees). Dozens of case studies quotes from more than 170 interviews with top managers lively storytelling of real-life examples and solid research with actionable take-aways plus personal assessments make this an eminently readable and practical book for managers worldwide. | The Power of Humility in Leadership Influencing as a Role Model

GBP 32.99
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How to Build Your Brand Implementing a Proven and Effective Process

How to Build Your Brand Implementing a Proven and Effective Process

Brand Strategy is the most important marketing talent. A 2020 Gartner Survey of 400 CMO's cited Brand Strategy as the most needed skill more valuable than analytics UX digital commerce. Previous books on the subject analyze the qualities and characteristics of well-regarded brands. What these books don't offer are the how to's of branding. This book empowers readers by teaching them the author's unique time-tested Success Model and step-by-step repeatable method for successful brand building. After reading this insightful book you will learn how to: Develop big picture insight that inspires big brand ideas Use imagery to understand the fundamental human values that give our life meaning as well as learn about the feelings that reveal our hopes and dreams. Develop highly motivating brand concepts that link to our values and aspirations. Create the tactical roadmap to implement the concepts. The author clearly shares the: Success Model that defines the world's most successful brands. Case studies that demonstrate the Model in action. Step-by-step method to implement the model. The evidence - scientific and psychological -. that supports the model and method. Essentially this book empowers readers to become skilled brand builders enabling them to succeed personally socially and professionally. For more information on this book please visit: www. howtobuildyourbrand. net | How to Build Your Brand Implementing a Proven and Effective Process

GBP 31.99
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Systems Design Building Systems that Drive Ideal Behavior

Systems Design Building Systems that Drive Ideal Behavior

The ground-breaking Shingo Model of 2008 introduced principles systems tools and results. At that time however the systems element of the model did not receive the in-depth attention that other parts of the model did. As a result organizations developed their own concept of systems. Some organizations have identified hundreds of systems and tools. In fact the distinction between a system and a tool was not clearly defined until recently with the introduction of the Shingo SYSTEMS DESIGN workshop and the information discussed in this book. With the development of the workshop the Shingo Institute is now teaching the three essential systems—work improvement and management—as well as the five required communication tools that are necessary to improve an organization. You’ll find that when these systems are formalized they work together to help create organizational excellence. With Systems Design: Building Systems that Drive Ideal Behavior you’ll learn how to formalize the process of creating these three systems. In addition a new tool the Shingo system design map is introduced. This book also details how you can improve the connections you’ve already made between the tools systems results and principles of the Shingo Model. | Systems Design Building Systems that Drive Ideal Behavior

GBP 39.99
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Continuous Improvement Seek Perfection Embrace Scientific Thinking Focus on Process Assure Quality at the Source and Improve Flow & Pull

Continuous Improvement Seek Perfection Embrace Scientific Thinking Focus on Process Assure Quality at the Source and Improve Flow & Pull

In this third book of the Shingo Model series Continuous Improvement focuses on five of the Shingo Guiding Principles: seek perfection embrace scientific thinking focus on process assure quality at the source and improve flow and pull. Each chapter in Continuous Improvement is designed to enhance your comprehension of one or more aspects of the Continuous Improvement dimension of the Shingo Model and to increase your understanding of how the dimension interrelates with and complements the other principles in the Shingo Model. Ultimately this explanation grounds the technical science of continuous improvement with a powerful social science that focuses on people development. It is this combination that creates the opportunity for improvement to be truly continuous. Because tacit learning is critical to deepening your continuous improvement knowledge Reader Challenges are included throughout the text to encourage you to apply what you have read within the context of your own organization. This hands-on practice is necessary to understand the interrelatedness of principles systems and tools that are inherent in the Shingo Model. The Shingo Institute recognizes that the transformation from traditional philosophy and practices to organizational excellence does not occur without the courage creativity and persistence of everyone in the organization—from executives to managers to team members on the frontline. | Continuous Improvement Seek Perfection Embrace Scientific Thinking Focus on Process Assure Quality at the Source and Improve Flow & Pull

GBP 38.99
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The Logics of Healthcare The Professional’s Guide to Health Systems Science

The Logics of Healthcare The Professional’s Guide to Health Systems Science

Most of the current literature on healthcare operations management is focused on importing principles and methods from manufacturing. The evidence of success is scattered and nowhere near what has been achieved in other industries. This book develops the idea that the logic of production and production systems in healthcare is significantly different. A line of thing that acknowledges the ingenious characteristics of health service production is developed. This book builds on a managerial segmentation of healthcare based on fundamental demand-supply constellations. Demand can be classified with the variables urgency severity and randomness. Supply is constrained by medical technology (accuracy of diagnostics efficacy of therapies) patient health behavior (co-creation of health) and resource availability. Out of this emerge seven demand-supply-based operational types (DSO): prevention emergencies one-visit electives cure care and projects. Each of these have distinct managerial characteristics such as time-perspective level of co-creation value proposition revenue structure productivity and other key performance indicators (KPI). The DSOs can be envisioned as platforms upon which clinical modules are attached. For example any Emergency Department (ED) must be managed to deal with prioritization time-windows agitated patients the necessity to save and stabilize and variability in demand. Specific clinical assets and skill-sets are required for say massive trauma strokes cardiac events or poisoning. While representing different specialties of clinical medicine they when applied in the emergency – context must conform to the demand-supply-based operating logic. A basic assumption in this book is that the perceived complexity of healthcare arises from the conflicting demands of the DSO and the clinical realms. The seven DSOs can neatly be juxtaposed on the much-used Business Model Canvas (BMC) which postulates the business model elements as value proposition; customer segments channels and relations; key activities resources and partners; the cost structure; and the revenue model. | The Logics of Healthcare The Professional’s Guide to Health Systems Science

GBP 39.99
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The Remote Work Handbook The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy

The Remote Work Handbook The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy

The Remote Work Handbook: The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy is for readers seeking to leverage the business benefits of a flexible remote workforce. It is a practical guide for building and implementing remote work at any size organization. C-suite executives operation leaders business owners or entrepreneurs who recognize the workplace is changing can use it to re-tool their operations for a strategic business advantage. Mari Anne Snow the author is a recognized remote work expert with over 20 years of experience leading remote teams and has re-written the rules of leadership to unlock the potential in remote and distributed teams. In this book she shares all her secrets. The book explores the untapped potential of remote teams and lays out the business case for adopting a new flexible workplace model to build organizational resilience and a competitive edge. It takes the reader through the step-by-step process of constructing a remote work operating model staging an implementation then institutionalizing and sustaining the change. It includes down-to-earth professional and personal stories that alert the reader to the top priorities and operational realities they will face as they craft their own implementation plan for operationalizing remote work at their company. | The Remote Work Handbook The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy

GBP 28.99
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Validating a Best Practice A Tool for Improvement and Benchmarking

Validating a Best Practice A Tool for Improvement and Benchmarking

Sharing Best Practices across industries and functions is an accepted approach to continuous improvement. The Benchmarking trend of the 1990s has evolved with the help of competitive analysis performance excellence awards and other corporate recognition programs into an ongoing documentation of what works. Bob Camp introduced benchmarking against a Best Practice based on his work at Xerox in the 1980s. Case studies abound documenting Best Practice functions and processes. Some case studies use the words “Best Practice” without evidence that the process results or methods are indeed superior. What is missing is a comprehensive model for assessing and writing a Best Practice that provides sufficient information to use as an effective benchmark. This book provides that comprehensive model. Today’s consumers expect products and services to be of high quality reliable and user-friendly. This is the result of years of continuous improvement and innovation by producers. Although many organizations strive for excellent results there is still room for improvement. Unfortunately leaders don’t always have methods and tools to measure or assess that degree of excellence. If leaders could use a tool to discover how good their approaches and methods are and how excellent their achieved results are they could plan further improvements. The goal is to achieve excellent results. The tool described in this book guides leaders to achieve that excellence. | Validating a Best Practice A Tool for Improvement and Benchmarking

GBP 39.99
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Disruptive Leadership Apple and the Technology of Caring Deeply-Nine Keys to Organizational Excellence and Global Impact

Disruptive Leadership Apple and the Technology of Caring Deeply-Nine Keys to Organizational Excellence and Global Impact

Disruptive leadership is a topic generating intense interest. Companies all over the world are trying to upend their industry through innovative products and services. Becoming a disruptive organization however is easier said than done. Even more difficult is being a company that continually disrupts. Is it possible to discern a code for how companies can achieve this? In this highly readable and engaging book a disruptive leadership framework is proposed in which caring deeply is placed at the center of the model. By turning care into a focal point a triphasic model is proposed that moves from the personal sphere (individual) to the corporate arena (organizational) and then to the global stage (impact). Nine keys are identified along this path for how companies can realize organizational excellence. While care may seem like a soft concept in the rough and tumble world of business it is argued how it is actually an inspired manner for providing direction structure and know-how that leads to powerful outcomes. Apple is profiled as a leading example of leveraging what is termed the technology of caring deeply. Other companies such as Nike IKEA Zappos Starbucks are also profiled. Finally a leadership canvas is provided to help activate the lessons shared in the book. | Disruptive Leadership Apple and the Technology of Caring Deeply-Nine Keys to Organizational Excellence and Global Impact

GBP 24.99
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Redefining Innovation Embracing the 80-80 Rule to Ignite Growth in the Biopharmaceutical Industry

Redefining Innovation Embracing the 80-80 Rule to Ignite Growth in the Biopharmaceutical Industry

Most people marvel at the level of innovation demonstrated by the biopharmaceutical industry in bringing new products to the market – especially in the past 20 years. However there is a crisis looming in the industry that should be a concern to all of us who take for granted the constant pace at which new treatments and increasingly cures have emerged from the laboratories of current sector incumbents. In the book we examine the evolution of the biopharmaceutical industry to understand how it became what we term a unicorn industry with a unique US-centered business model that has led to multiple blockbuster products (aka unicorns) year after year. We explore how past success has created perceived barriers to innovation diversification beyond the chemical or biological-based biopharmaceutical product and highlight the warning signs of the industry’s decline. We define a potential pathway for transforming the industry’s business model by broadening the definition sources and enablers of innovation beyond the traditional biopharmaceutical product. We introduce and advocate for the 80-80 Rule - Being 80% confident that you will only be 80% right the first time should feel normal. The 80-80 Rule is a theme that emphasizes speed and willingness to embrace uncertainty and overcome internal barriers to change. It sets the standard for redefining innovation as a platform to reignite growth of the biopharmaceutical industry. | Redefining Innovation Embracing the 80-80 Rule to Ignite Growth in the Biopharmaceutical Industry

GBP 31.99
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Lean Daily Management for Healthcare Field Book

Lean Daily Management for Healthcare Field Book

This book gives healthcare leaders a practical guide to implementing the 4 key components of lean daily management system - 1. LDM boards; 2. Leadership rounds 3. Leader daily disciplines and 4. Lean projects. Although lean is not new to healthcare effective LDM is just now taking hold with the best lean healthcare organizations in the U. S. and Canada. Leaders are realizing that sustaining their lean projects over time has proven to be a challenge without first addressing the organizations management system/model. LDM gives leaders a straightforward approach to do just that as well as improve their ability to spread and deploy lean to other areas of the organization and tie back to strategy. | Lean Daily Management for Healthcare Field Book

GBP 175.00
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The Basics of Quality Auditing

The Basics of Quality Auditing

As the latest addition to The Basics Series The Basics of Quality Auditing provides an inexpensive and easy-to-follow WHO WHAT WHERE WHEN WHY and HOW format that is perfect for training. It discusses the four main questions all audits should answer: Is there a procedure? Is the procedure being followed? Does the procedure meet the needs of the system? and What must be changed or improved to increase the output quality? After explaining the audit process the book illustrates how audit programs are currently being used and how they have evolved beyond the standard uses of policing actions or procuring information about a supplier to becoming a continuous improvement tool. The appendix provides sample audit forms and checklists that auditors can model.

GBP 175.00
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The Definitive Guide to Emergency Department Operational Improvement Employing Lean Principles with Current ED Best Practices to Create the

The Definitive Guide to Emergency Department Operational Improvement Employing Lean Principles with Current ED Best Practices to Create the

This revised and updated book explores the academics behind managing the complex service environment that is the Emergency Department (ED) by combining applied management science and practical experiences to create a model of how to improve operations. This book offers a presentation of Lean tools used in the ED along with basic and advanced flow principles. It then shows how these concepts are applied and why they work supported by case studies in which Lean principles were used to transform an underperforming ED into a world-class operation. After reviewing best practices the authors explain how to achieve excellence by discussing the elements of creating a culture of change. | The Definitive Guide to Emergency Department Operational Improvement Employing Lean Principles with Current ED Best Practices to Create the

GBP 68.99
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The Handbook for Market Research for Life Sciences Companies Finding the Answers You Need to Understand Your Market

The Handbook for Market Research for Life Sciences Companies Finding the Answers You Need to Understand Your Market

As innovation moves from the lab to the market a new research phase begins for the entrepreneur: the market research phase. Inspired by a new technology that can change the world critical questions need to be addressed. Is there a market for my innovation? Who are my clients? What do they need? Is my innovation filling that gap in the market? Who are my competitors? How are they approaching the market? If these questions are unaswered entrepreneurs meet potential investors or partners with only a basic understanding of their market. The objective of this book is to fill this gap. It is a practical manual that gives entrepreneurs real-world advice and tools to build a solid market model. The book provides tips models and tools entrepreneurs can use to collect interpret and present their market and integrate it into their business plan. What the entrepreneur learns in this book will help him throughout his journey. After going over the market research process he will learn how to design and use a number of market research tools and how to adapt them in a life science context. From building a web survey to preparing interviews to doing your own secondary research this handbook will help him gain a comprehensive understanding of how to perform his own market research activities and how to analyze his data. Finally a number of frameworks (such as the TAM-SAM-SOM as well as the KANO Model) are described so that he can efficiently share what he has learned using models that simply yet effectively shares findings. | The Handbook for Market Research for Life Sciences Companies Finding the Answers You Need to Understand Your Market

GBP 52.99
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The Kind Leader A Practical Guide to Eliminating Fear Creating Trust and Leading with Kindness

The Kind Leader A Practical Guide to Eliminating Fear Creating Trust and Leading with Kindness

Kindness and leadership aren’t often synonymous. Ask someone to describe good leadership to you and you will hear many adjectives used: authentic bold challenging charismatic decisive empowering fearless goal-oriented humble inspiring original passionate role-model strategic and transparent to name of a few. And though there are many more that come to mind kindness isn’t one of them. And here’s the problem with that. Leaders lead. And the way a leader leads – how they do what they do – influences those they lead. From the president of the country to the president of a company from middle managers right down to front-line supervisors what a leader models – how they think speak and act – influences the people they lead. Leaders who think speak and act unkindly give legitimacy and permission to those they lead to think speak and act in exactly the same unkind ways. Today in a world where a leaders’ words and actions travel quickly through social media channels such as Twitter their influence – unkind or kind – is amplified through repeated views and sharing. In an increasingly fragmented polarized and divided world we need leaders who will bring people together not divide them. Leaders who value and model cooperation and collaboration over competition. And who model ways to think kindly speak kindly and act kindly. We need kindness to become synonymous with good leadership. So that when someone is asked to describe the traits of a good leader kindness will be the first word that comes to mind. Essentially the purpose of this book is to teach leaders how to lead with kindness so they can influence the people they lead to create kinder workplaces organizations and the world. Each chapter contains a mixture of theory case studies and reflections from leaders and the people they influence. As well the book follows the fictional stories of Kay’La Janson and Kevin Landrell as they become leaders in a failing organization that is ultimately turned around through kind leadership. Between chapters there are a series of practical exercises based on concepts presented in the previous chapter with space to record outcomes and reflections on the practice process. This book gives you a deep theoretical understanding of the importance of leading with kindness and also provides practical exercises for you to use to turn theory into practice. Because change means doing things differently and because we only really learn by doing to create kinder organizations kinder communities and a kinder world leaders must be able to begin practicing kindness right away. By the time you finish the book you will feel confident in your ability to lead with kindness and also to address organizational problems at work at home and in the community with kindness. | The Kind Leader A Practical Guide to Eliminating Fear Creating Trust and Leading with Kindness

GBP 28.99
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Proactive Risk Management Controlling Uncertainty in Product Development

Proactive Risk Management Controlling Uncertainty in Product Development

Listed as one of the 30 Best Business Books of 2002 by Executive Book Summaries Proactive Risk Management's unique approach provides a model of risk that is scalable to any size project or program and easily deployable into any product development or project management life cycle. It offers methods for identifying drivers (causes) of risks so you can manage root causes rather than the symptoms of risks. Providing you with an appropriate quantification of the key factors of a risk allows you to prioritize those risks without introducing errors that render the numbers meaningless. This book stands apart from much of the literature on project risk management in its practical easy-to-use fact-based approach to managing all of the risks associated with a project. The depth of actual how-to information and techniques provided here is not available anywhere else. | Proactive Risk Management Controlling Uncertainty in Product Development

GBP 180.00
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Machine Learning for Business Analytics Real-Time Data Analysis for Decision-Making

Machine Learning for Business Analytics Real-Time Data Analysis for Decision-Making

Machine Learning is an integral tool in a business analyst’s arsenal because the rate at which data is being generated from different sources is increasing and working on complex unstructured data is becoming inevitable. Data collection data cleaning and data mining are rapidly becoming more difficult to analyze than just importing information from a primary or secondary source. The machine learning model plays a crucial role in predicting the future performance and results of a company. In real-time data collection and data wrangling are the important steps in deploying the models. Analytics is a tool for visualizing and steering data and statistics. Business analysts can work with different datasets - choosing an appropriate machine learning model results in accurate analyzing forecasting the future and making informed decisions. The global machine learning market was valued at $1. 58 billion in 2017 and is expected to reach $20. 83 billion in 2024 - growing at a CAGR of 44. 06% between 2017 and 2024. The authors have compiled important knowledge on machine learning real-time applications in business analytics. This book enables readers to get broad knowledge in the field of machine learning models and to carry out their future research work. The future trends of machine learning for business analytics are explained with real case studies. Essentially this book acts as a guide to all business analysts. The authors blend the basics of data analytics and machine learning and extend its application to business analytics. This book acts as a superb introduction and covers the applications and implications of machine learning. The authors provide first-hand experience of the applications of machine learning for business analytics in the section on real-time analysis. Case studies put the theory into practice so that you may receive hands-on experience with machine learning and data analytics. This book is a valuable source for practitioners industrialists technologists and researchers. | Machine Learning for Business Analytics Real-Time Data Analysis for Decision-Making

GBP 48.99
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Managing Millennials The Ultimate Handbook for Productivity Profitability and Professionalism

Managing Millennials The Ultimate Handbook for Productivity Profitability and Professionalism

The Millennial workforce has different goals and objectives than previous generations and possesses a unique perspective that is unlike any other employee group. Nevertheless instead of incorporating a management style that is conducive to getting the best out of Millennials business leaders incorrectly attempt to manage this subset of the workforce the same way they manage employees from previous generations. This must change! Archaic methods of management do not deliver success with a new breed of employee. Instead the outdated model leaves Millennials uninspired and lacking the desire to produce results. To get the best out of Millennials it is imperative for leaders to modify their current management style. With over 55 million Millennials working in the United States the largest demographic in the workplace it is critical that they are managed effectively if companies are going to succeed. Managing Millennials: The Ultimate Handbook for Productivity Profitability and Professionalism delivers a profound understanding of what motivates Millennials generates increased awareness of the different ideologies and preferences each generation in the workplace values and most importantly provides specific actions you can use to understand and motivate Millennials and transform your organization. | Managing Millennials The Ultimate Handbook for Productivity Profitability and Professionalism

GBP 24.99
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Handbook of Concierge Medical Practice Design

Handbook of Concierge Medical Practice Design

In concierge medicine physicians develop amenities-rich membership programs and collect a monthly or annual membership fee to pay for the amenities in addition to the medical services rendered. Handbook of Concierge Medical Practice Design examines the many considerations physicians must make prior to transitioning their practices into concierge services. Maria K. Todd a recognized expert in concierge medicine branding consulting healthcare marketing medical tourism planning and physician practice administration explains how to set up a concierge practice. She describes how this new business model affects workflow and outlines financial considerations including managed care payer relations the hybrid practice and predictive modeling to uncover the hidden factors that affect bottom-line performance. The book supplies readers with models for creating a business plan and a strategy for transforming a practice into a concierge practice. It concludes by covering the legal aspects of creating a concierge practice. It includes patient acquisition and retention strategies as well as detailed plans for adding additional doctors and physician extenders such as nurse practitioners and physician assistants. The book provides sample employment contracts and advice on how to select and work with consultants. It includes chapters on business process re-engineering workflow management financial considerations competitive analysis developing a business plan and how to market the new practice.

GBP 175.00
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Make Your Business a Lean Business How to Create Enduring Market Leadership

Make Your Business a Lean Business How to Create Enduring Market Leadership

Make Your Business a Lean Business is a written by business leaders for business leaders as a how-to guide to building enduring market leadership. Written by authors with more than 60 years’ experience applying Lean to operations and businesses this book will allow readers to understand Lean principles and apply practices to transform their business. It also Shows readers how to transform their business to a Lean business using Lean philosophy values practice and tools Is a comprehensive Lean Enterprise Operational Management System implementation guide that defines the Lean Enterprise Business Model Uses personal author experiences throughout the book to illuminate and reinforce concepts and practices Provides insights and a roadmap so executives can take immediate action to start building a Lean business Readers will be able follow a logical path aligning their business from strategy to detailed activity thereby engaging their entire organization in becoming more competitive. It is the only true enterprise book about applying Lean to the entire business and it provides business leaders with the understanding approach and tools to plan align and transform their business starting with their core business value proposition business planning disciplined goal and resource alignment and implementation management. | Make Your Business a Lean Business How to Create Enduring Market Leadership

GBP 39.99
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Why Bother? Why and How to Assess Your Continuous-Improvement Culture

Why Bother? Why and How to Assess Your Continuous-Improvement Culture

This book focusses on the importance of creating an internal assessment program to periodically assess the maturity of the organizations transformation journey. It discusses the best approach to designing and implementing an assessment program by answering key questions posed when people resist. The book begins with selecting the positioning of the program not as an audit but as an opportunity to review strengths and opportunities through to selecting senior leader support to design of the program and developing the assessors. More than 10 case studies are documented to show how organizations have approached their assessment programs lessons learned and successes and challenges faced. The book leads the reader through the process of selling the concept and importance of transformation and Lean assessments to embed the desired behaviors within workplace culture. With many case studies the reader is guided to design their own programs and develop their own assessors. This increases the probability of sustainability of the transformation program by focusing on and maturing the behaviors the transformation programs are trying to drive. For example one of the most well-known assessments is the Shingo prize - This book explains the thinking behind the Shingo model and shares examples of assessments that support it. Other examples of assessments are covered such as process maturity quality and business assessments. | Why Bother? Why and How to Assess Your Continuous-Improvement Culture

GBP 31.99
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Employee Empowerment The Prime Component of Sustainable Change Management

Employee Empowerment The Prime Component of Sustainable Change Management

One of the major discussions in the business world is: How do we get our human capital assets more engaged in the organization? Current Gallup Polls state that 85% of our employees are not engaged within their organizations. Employee Empowerment fully analyzes this workplace condition which is a major concern for most CEOs. The solution proposed by this book is the introduction of the TLS (Theory of Constraints - Lean - Six Sigma) Continuum Empowerment model which comprises three levels of empowerment – Management Cross-Functional Team and Individual. The first is the empowerment that comes from upper management to the organization as a whole. The second level is the empowerment that comes from the various cross-functional teams and the final level is from the individuals themselves through their ability to take ownership in the processes in which they are involved. The end solution in the book is that if we can get the human capital assets to take ownership of the processes (that is empower the front-line employees) it will increase the level of engagement. If they become more engaged they will empower the organization at all levels to introduce sustainable change management to resolve problems within the organization. One of the tools of individual empowerment is the use of the Six Sigma toolbox. This book makes the case that when human capital assets take ownership of the processes then we have greater engagement and thus a more empowered organization. | Employee Empowerment The Prime Component of Sustainable Change Management

GBP 31.99
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Lean Six Sigma International Standards and Global Guidelines Second Edition

Lean Six Sigma International Standards and Global Guidelines Second Edition

A hybrid methodology Lean Six Sigma (LSS) is designed to accommodate global challenges and constraints by capitalizing on Six Sigma and Lean Thinking. LSS incorporates best practices from programs such as the International Organization for Standardization (ISO) Capability Maturity Model and Total Quality Management. International Lean Six Sigma practitioners must understand the dynamics of LSS along with its cultural aspects and regulations. Lean Six Sigma: International Standards and Global Guidelines Second Edition provides this understanding. The book assumes that the overall goal of operational excellence is to ensure that organizational tasks and activities are being performed to the best of their process capabilities. It defines continuous improvement as activities that support and empower environments to make flexible decisions that lead to ongoing improvement and effectiveness. Coverage includes: New global LSS standards International implementation of process improvement programs New international LSS applications International Lean Six Sigma areas of competency The book defines many of the terms popularized by process improvement programs such as center of excellence and business transformation. It documents these practices and explains how to perform future activities in accordance with the recorded practices. Exploring international approaches to Lean Six Sigma it details the new ISO Standard for Six Sigma and also addresses the role of project management in LSS. Illustrating the synergies between Lean and Six Sigma and how they partner with other process improvement programs and initiatives this book is an ideal study guide for those preparing to take the LSS Black Belt certification exam. | Lean Six Sigma International Standards and Global Guidelines Second Edition

GBP 180.00
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