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Lean – Let’s Get It Right How to Build a Culture of Continuous Improvement

Lean – Let’s Get It Right How to Build a Culture of Continuous Improvement

Lean – Let’s Get It Right!: How to Build a Culture of Continuous Improvement (978-0-367-42991-1 340939) Shelving Guide: Business & Management / Lean Management This book addresses the root causes of why a majority of Lean transformations have not met expectations. More importantly it provides the information needed to turn around the failure mechanisms and transform them into critical success factors. Lean – Let’s Get It Right! delves into the psychology of change and motivation and clarifies the roles and responsibility changes which are required for alignment with Lean principles. While the author includes a review of Lean principles the majority of the book either provides more depth of understanding of the principles or highlights how misalignment can thwart Lean transformation efforts. What this provides is not only clarity but it establishes a solid reference point or framework to guide the Lean strategy. The reader will begin to see how the principles are not simply a random set of characteristics or features of Lean but are actually a set of fundamental beliefs on which all else is based. Though repeated throughout the book that an organization must develop the specifics of their own Lean roadmap this book concludes with guidance on making it happen. This book with its primary focus on people leadership and principles and less so on the details of tools and techniques can be thought of as providing the few critical missing puzzle pieces to enable an effective Lean transformation. | Lean – Let’s Get It Right How to Build a Culture of Continuous Improvement

GBP 39.99
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Healthcare Value Proposition Creating a Culture of Excellence in Patient Experience

Healthcare Value Proposition Creating a Culture of Excellence in Patient Experience

Never before in the healthcare industry has there been such intense emphasis and open debate on the issue of quality. The steady rise in the cost of healthcare coupled with the need for quality have combined to put the healthcare industry at the top of the national agenda. Quality costs and service are not just socially provocative ideas. They are critical criteria for decision-making by patients physicians and many key constituents of healthcare organizations. The pursuit of improved performance has driven a host of executives and managers in search of techniques for structuring rehabilitating redesigning and reengineering the organizations they serve. Unfortunately the narrow-mindedness with which programs are implemented and the discontinuity in their application weaken the promise of success. The process of quality improvement can become an undisciplined search for illusions rather than reality. For many years healthcare managers have embraced the narrow definition of performance solely in the context of financial success. Forward-thinking executives now realize that the road to financial success begins with success in quality and service. Quality and service are no longer separate issues – they are the same. Neither one by itself will bring about lasting success. The ultimate measure of performance is in an organization’s ability to create value for its customers and true performance must be measured in the context of the customers’ total experience. This book is about how to manage performance in the context of value to the customer or patient. It brings together the many pieces of the performance improvement puzzle – quality technology costs productivity and customer service. The author also covers process improvement tools including Lean and Six Sigma and how to create a culture of continuous improvement as well as how to improve the patient experience and productivity improvement strategies. The book is filled with examples illustrations and tools for improving key aspects of a healthcare organization’s performance. | Healthcare Value Proposition Creating a Culture of Excellence in Patient Experience

GBP 31.99
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