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Flatlined Why Lean Transformations Fail and What to Do About It

With 30 years of driving Lean transformations under his belt—both in-house at Danaher and as the founder of Lean Horizons—Mark C. DeLuzio has a vantage point across a variety of industries. He often hears the challenges Lean leaders face now that they’ve been implementing Lean for a decade or more. They are concerned that they aren’t getting the results they used to and they don’t know why. Most leaders believe their problems are unique to their company but Mark sees more commonalities than differences. Flatlined: Why Lean Transformations Fail and What to Do About It draws on the author’s experience as the original pioneer of the most successful Lean business system next to Toyota as well as his progress over the past 18 years in helping companies replicate what Danaher achieved. Mark DeLuzio knows you need an actionable approach to make rapid shifts not theory. With this book Mark DeLuzio gives you: • the reasons why companies are now flatlining with Lean; • five steps to solving this problem no matter what your industry or corporate culture; • real talk on why your organization is probably mediocre (even if it’s making a lot of money) and how to disrupt it to make it genuinely world class; • the questions you should always be asking at every stage and level of your Lean initiative. | Flatlined Why Lean Transformations Fail and What to Do About It

GBP 24.99

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Problem Solving for New Engineers What Every Engineering Manager Wants You to Know

This book brings a fresh new approach to practical problem solving in engineering covering the critical concepts and ideas that engineers must understand to solve engineering problems. Problem Solving for New Engineers: What Every Engineering Manager Wants You to Know provides strategy and tools needed for new engineers and scientists to become apprentice experimenters armed only with a problem to solve and knowledge of their subject matter. When engineers graduate they enter the work force with only one part of what’s needed to effectively solve problems - Problem solving requires not just subject matter expertise but an additional knowledge of strategy. With the combination of both knowledge of subject matter and knowledge of strategy engineering problems can be attacked efficiently. This book develops strategy for minimizing eliminating and finally controlling unwanted variation such that all intentional variation is truly representative of the variables of interest. | Problem Solving for New Engineers What Every Engineering Manager Wants You to Know

GBP 31.99

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Workplace Culture Matters Developing Leaders Who Respect People and Deliver Robust Results

Written in a novel format this book addresses the challenge of changing a sick culture. Some organizations wake up one day and realize they have become something they never intended. Their employees run scared. There is no innovation only blind obedience. There are warlords within the ranks of management and they fight over turf without considering the best interests of customers their employees or their organization as a whole. At the Charleston SC branch of Copper-Bottom Insurance the wakeup call comes when an employee files a lawsuit against the company and its leaders. The Charleston division Vice President Jack Simmons is put on probation and given an ultimatum: Change the culture! Jack understands the or be fired implication all too well. He scrambles to find help and runs into an old friend Don Spears from Friedman Electronics. With Don’s help Jack begins the journey that will heal his organization. In the course of their first visit Don and his Director of Continuous Improvement Tim Stark help Jack to make an important discovery: Copper-Bottom’s executives are not showing their people respect. Don and Tim point to the following observations as proof. Copper-Bottom leaders are Using top-down command-and-control leadership behaviors rather than recognizing their people as Subject Matter Experts and listening to them Issuing instructions to their people rather than observing then improving performance through coaching Keeping employees in the dark as to the impact their work has on the organization’s mission Unaware of the obstacles in their people’s paths; hence never using the authority of their positions to remove those obstacles Staying in their offices aloof to the difficulties their subordinates face As Don and Tim see it Copper-Bottom’s problems stem from the way its leaders lead. After the executive who precipitated the lawsuit is let go the Friedman team begins the process of teaching Copper-Bottom’s executives that a healthy culture begins at the leadership level. Don Friedman’s General Manager states that cultures change when their leaders change. In short leaders need to initiate the changes in the culture by first demonstrating the desired behavior. So begins the process of reeducating Copper-Bottom’s leaders in the difference between managing and leading. In short order Tim begins to work with Jack’s leadership team while Don takes Jack to Friedman’s Oakland facility. There Jack learns To first concentrate on surrounding himself with the right people The importance of top-down metrics to which leaders first hold themselves accountable Cascading their metrics (KPIs) down through their organization and using a dialog about them as a way of developing relationships of respect Although a long way from complete by the end of Jack’s six-month probation Copper-Bottom has made significant strides and is well on its way to changing its culture. Jack will learn that he is not the only one to appreciate the new developments. | Workplace Culture Matters Developing Leaders Who Respect People and Deliver Robust Results

GBP 26.99

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High-Performance Coaching for Managers A Step-by-Step Approach to Increase Employees' Performance and Productivity

Coaching is a necessary skill for managers. It is important as a fundamental part of an organization's talent efforts—including talent acquisition development and retention strategies. For a coaching program to succeed in an organization it should be recognized as a useful approach throughout the organization and become part of the fabric of the corporate culture. Performance Coaching for Managers provides an important tool for organizations to use to train their managers on coaching. This book differs significantly from other books in the coaching market. Many books on coaching cast coaches as facilitators who question their clients (the coachees) helping them to articulate their own problems formulate their own solutions develop their own action plans to solve problems and measure the success of efforts to implement those plans. That is called a nondirective approach. But this book adopts a directive approach by casting the coach as a manager who diagnoses the problems with worker job performance and offers specific advice on how to solve those problems. While there is nothing wrong with a nondirective approach it does not always work well in job performance reviews in which the manager must inform the worker about gaps between what is needed (the desired) and what is performed (the actual). The significant difference between what is currently available in the market and what is offered in this book is the authors' collective experience of over 70 combined years of hands-on research and delivery experiences in the Human Resources Development field. According to the Harvard Business Review (2015) workers generally expect their immediate supervisors to give them honest feedback on how well they do their jobs—and specific advice on what to do if they are not performing in alignment with organizational expectations. When workers do not receive advice—but instead are questioned about their own views—they regard their managers as either incompetent or disingenuous. Effective managers should be able to offer direction to their employees. After all managers are responsible for ensuring that their organizational units deliver the results needed by the organization. If they fail to do that the organization does not achieve its strategic goals. This book gives managers direction in how to offer directive coaching to their workers. | High-Performance Coaching for Managers A Step-by-Step Approach to Increase Employees' Performance and Productivity

GBP 39.99

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Validating a Best Practice A Tool for Improvement and Benchmarking

Sharing Best Practices across industries and functions is an accepted approach to continuous improvement. The Benchmarking trend of the 1990s has evolved with the help of competitive analysis performance excellence awards and other corporate recognition programs into an ongoing documentation of what works. Bob Camp introduced benchmarking against a Best Practice based on his work at Xerox in the 1980s. Case studies abound documenting Best Practice functions and processes. Some case studies use the words “Best Practice” without evidence that the process results or methods are indeed superior. What is missing is a comprehensive model for assessing and writing a Best Practice that provides sufficient information to use as an effective benchmark. This book provides that comprehensive model. Today’s consumers expect products and services to be of high quality reliable and user-friendly. This is the result of years of continuous improvement and innovation by producers. Although many organizations strive for excellent results there is still room for improvement. Unfortunately leaders don’t always have methods and tools to measure or assess that degree of excellence. If leaders could use a tool to discover how good their approaches and methods are and how excellent their achieved results are they could plan further improvements. The goal is to achieve excellent results. The tool described in this book guides leaders to achieve that excellence. | Validating a Best Practice A Tool for Improvement and Benchmarking

GBP 39.99

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Hacking Healthcare How AI and the Intelligence Revolution Will Reboot an Ailing System

In this original work Tom Lawry takes readers on a journey of understanding what we learned from fighting a global pandemic and how to apply these learnings to solve healthcare's other big challenges. This book is about empowering clinicians and consumers alike to take control of what is important to them by harnessing the power of AI and the Intelligent Health Revolution to create a sustainable system that focuses on keeping all citizens healthy while caring for them when they are not. | Hacking Healthcare How AI and the Intelligence Revolution Will Reboot an Ailing System

GBP 28.99

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Digital Health and Patient Data Empowering Patients in the Healthcare Ecosystem

Patients with unmet needs will continue to increase as no viable nor adequate treatment exists. Meanwhile healthcare systems are struggling to cope with the rise of patients with chronic diseases the ageing population and the increasing cost of drugs. What if there is a faster and less expensive way to provide better care for patients using the right digital solutions and transforming the growing volumes of health data into insights? The increase of digital health has grown exponentially in the last few years. Why is there a slow uptake of these new digital solutions in the healthcare and pharmaceutical industries? One of the key reasons is that patients are often left out of the innovation process. Their data are used without their knowledge solutions designed for them are developed without their input and healthcare professionals refuse their expertise. This book explores what it means to empower patients in a digital world and how this empowerment will bridge the gap between science technology and patients. All these components need to co-exist to bring value not only to the patients themselves but to improve the healthcare ecosystem. Patients have taken matters into their own hands. Some are equipped with the latest wearables and applications engaged in improving their health using data empowered to make informed decisions and ultimately are experts in their disease(s). They are the e-patients. The other side of the spectrum are patients with minimal digital literacy but equally willing to donate their data for the purpose of research. Finding the right balance when using digital health solutions becomes as critical as the need to develop a disease-specific solution. For the first time the authors look at healthcare and technologies through the lens of patients and physicians via surveys and interviews in order to understand their perspective on digital health analyse the benefits for them explore how they can actively engage in the innovation process and identify the threats and opportunities the large volumes of data create by digitizing healthcare. Are patients truly ready to know everything about their health? What is the value of their data? How can other stakeholders join the patient empowerment movement? This unique perspective will help us re-design the future of healthcare - an industry in desperate need for a change. | Digital Health and Patient Data Empowering Patients in the Healthcare Ecosystem

GBP 31.99

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The Elephant in the Room Engaging with the Unsaid in Groups and Organizations

A group is working on a business challenge. The group members are under pressure. They have a lot to accomplish and a limited amount of time. After first attempting to develop an overview of their common task they try to make a plan to ensure an efficient group process. The planning is proving difficult. We’ve all been there. We are in a working group or at a meeting discussing a topic or a challenge and all the while as a separate track running underneath our conversation there is a subtext that no one explicitly addresses. This is an example of ‘the elephant in the room. ’ Most of us notice the elephant it gets in the way and it’s difficult to deal with until someone points at it and says ‘There it is let’s take a look at it and reduce its impact. ’ With an engaging use of examples and questions the book addresses how we can best deal with the elephant and thus promote job satisfaction creativity and productivity. In the context of action what we notice often recedes into the background and gradually slips out of focus until we eventually reconnect with our need to reflect and recreate a space for it. This book addresses the challenge of focusing on holding on to and acting on what we notice ‘in the middle of it all. ’ Maintaining a simultaneous focus on task and process – what we do and what we notice – is what I define as ‘double awareness. ’ Double awareness is not only a core capacity but also a core challenge. The aim of the book is to promote understanding and awareness of this core challenge and to inspire both reflection and action in anyone wishing to improve their capacity for double awareness. How can we define and understand the practice of mindful avoidance? And can we as members of groups and organizations begin to practice mindful action by engaging in and acting on what we notice in real time? | The Elephant in the Room Engaging with the Unsaid in Groups and Organizations

GBP 26.99

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The New Entrepreneur's Guide to Setting Up and Running a Successful Business

This is the book you will need if you are considering setting up your own business. It is aimed at the new business owner who has a lot of questions to ask. It has been written by a successful business owner and provides advice on what and what not to do. While it is not intended to be a global reference book it does provide the reader with practical answers to the issues they will come across everyday and includes examples of successes and failures from both the US and U. K. perspectives. | The New Entrepreneur's Guide to Setting Up and Running a Successful Business

GBP 31.99

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Throughput Economics Making Good Management Decisions

Schragenheim Camp and Surace three leaders of TOC community are tackling one of value destroyers of corporations—the misuse and abuse of traditional cost accounting. This book develops a practical methodology for better decision making by looking at the impact of certain types of decisions on a company’s bottom line. This well-defined methodology allows mid-managers higher level managers and financial staff to create real value by concentrating on what truly matters. Boaz Ronen Professor Emeritus Coller School of Management Tel Aviv University Tel Aviv IsraelThroughput Economics is a must read for entrepreneurs and managers who want to make their organizations more and more antifragile. Andrea Zattoni CEO of Antifragility ItalyManagement accounting is a dry topic. Throughput Economics is not—managers can learn a lot they can apply to their company from it. Rudolf Burkhart Business Development Director Vistem Gmbh GermanyThroughput Economics challenges the current thinking of how to evaluate cost risks and rewards of any deal or any other new market opportunity being considered especially the practice of calculating cost-per-unit. Instead this book offers a process that directly answers the critical question: If we accept the proposed decision will the performance of the organization improve?The process involves the intuition of the key people in the organization together with the relevant data to come up with the best available information from which to form a reasonable range of net profit when the considered decision is added on top of all the other activities undertaken by the organization. The process is explained and demonstrated using a variety of cases where the organization faces a new non-trivial idea along with a detailed explanation of how it should work including software support that provides very quick response to many what-if suggestions. This book offers a new and well-defined process applicable to every organization that considers both financial impacts and capacity limitations and also includes the impact of uncertainty by providing the range of reasonable results rather than one number which is always proven wrong in the end. Overall the book provides a holistic method for simplified decision making in seemingly complex or shifting environments using a constraints mindset to facilitate companies’ realization for the first time their true potential. | Throughput Economics Making Good Management Decisions

GBP 31.99

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Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

Professional Supervision is a core component of maintaining professional practice and accreditation for many professions particularly in the community and human services sector. Professions such as Social Workers Occupational Therapists Physiotherapists Teachers Nurses Midwives Doctors Counsellors and Psychologists are encouraged to access regular professional supervision as part of maintaining professional standards in their role; engage self care; promote ongoing growth and development; and meet organisational requirements. Throughout her career Tracey Harris had had a passion for the role that professional and operational supervision has in the workplace. She has developed a systematic framework that ensures supervision remains effective and sustainable over time. As part of the supervision platform and system Tracey has developed a range of unique resources tools and documents for beginning supervisory practitioners to assist them to develop the necessary skills to feel confident and supported in their new role. She has developed seven integrated supervision models that provide a common language framework for all roles in the organizational and business context. Developing Supervisory Excellence: A Practice Guide for the New Professional Supervisor is the first text of its kind to integrate the existing frameworks of supervision into a comprehensive model of practice providing new supervisors with a clear procedural and practice guide for conducting professional and operational supervision. In addition it provides new supervisors with a range of resources to support record track and evaluate the supervision process and outcomes. This book: Outlines the different types of supervision and provides reflective questions to encourage new supervisors to reflect on what supervision is its purpose what it hopes to achieve and explores what inadequate supervision looks like. Provides new supervisors with a guide on what to look for in quality training what key topics are useful in training and concludes with reflective questions for new supervisors to consider when thinking about engaging in training. Provides a detailed analysis of the benefits of providing and engaging in professional supervision. Provides key information for new supervisors about how to set up supervision and build rapport in the supervisory relationship. Explores how to maintain professional boundaries and the process of providing and receiving helpful feedback. Outlined and provides examples of relevant documents to use in supervision given the ethical and industrial nature of supervision. Discusses the value of evaluating professional supervision and includes reflective questions for supervisors to consider as they develop a framework for evaluation. Discusses the core differences between the supervision styles and how to manage the dual role of line and professional supervisor. Outlines an example framework for assessing competency and capability for new supervisors. | Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

GBP 31.99

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Agile Portfolio Management A Guide to the Methodology and Its Successful Implementation “Knowledge That Sets You Apart”

Agile Portfolio Management deals with how an organization identifies prioritizes organizes and manages different products. This is done in a streamlined way in order to optimize the development of value in a manner that’s sustainable in the long run. It ensures that a company provides their clients with the best value for their investment. A good portfolio manager understands and follows the agile principles while also considering the various factors needed to successfully manage numerous teams and projects. The project management offices of many organizations are faced with the reality of more and more agile deliverables as part of agile transformations; however they lack the knowledge to perform these tasks. Researchers and practitioners have a good understanding of project program and portfolio management from a plan-based perspective. They have common standards from Axelos PMI and others so they know the best practices. The understanding of agile on a team level is fairly mature and the knowledge of more agile teams (scaling) is increasing. However the knowledge of agile portfolio management is still limited. The aim of this book is to give the reader an understanding of management of a portfolio of agile deliverables what the options are (theory) what we know (research) and what others are doing (practice). Many organizations in banking or insurance to name a few are in the middle of major agile transformations with limited knowledge of the practice. In this book the author collects and analyzes common practices in various industries. He provides both theory and through case studies the practical aspects of agile portfolio management. | Agile Portfolio Management A Guide to the Methodology and Its Successful Implementation “Knowledge That Sets You Apart”

GBP 38.99

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Succession Planning for Small and Family Businesses Navigating Successful Transitions

Who will lead your organization into the future? Have you created the systems to properly implement required succession transitions? Have you put the financial tools in place to fund the transition? Do you want a plan that connects with your personal and company core values? When do you include timely planning related to strategy and talent issues? What are the appropriate communication strategies for sharing your plan? What legal issues need consideration related to the strategy financial and people aspects of succession? So what is preventing you from starting this effort tomorrow? Small and family businesses are the bedrock of all businesses. More people are employed by small and family-owned businesses than by all multinational companies combined. Yet the research on small and family businesses is bleak: fewer than one-third of small business owners in the United States can afford to retire. Only 40% of small businesses have a workable disaster plan in case of the sudden death or disability of the owner and only 42% of small businesses in the United States have a succession plan. Fewer than 11% of family-owned businesses make it to the third generation beyond the founder. Lack of succession planning is the second most common reason for small business failure. Many organizations often wonder where to start and what to do. Succession Planning for Small and Family Businesses: Navigating Successful Transitions presents a comprehensive approach to guiding such efforts. Small and family-owned businesses rarely employ first-rate well-qualified talent in human resources. More typically business owners must be jacks-of-all-trades and serve as their own accountants lawyers business consultants marketing experts and HR wizards. Unfortunately that does not always work well when business owners embark on planning for retirement or business exits. To help business owners avert problems this book advises on some of the management tax and financial legal and psychological issues that should be considered when planning retirement or other exits from the business. This comprehensive approach is unique when compared to the books articles and other literature that currently exist on the market. This book takes on a bold and integrated approach. Relevant research combined with the rich experiences of the authors connects this thorough evidence-based approach to action-based approaches for the reader. | Succession Planning for Small and Family Businesses Navigating Successful Transitions

GBP 32.95

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True Kaizen Management's Role in Improving Work Climate and Culture

What does it take to manage an organization to success? No matter what industry you are in an organization is primarily a group of people. This book focuses on that ever-important human element. In the rush to get 'lean' many organizations focus solely on tools for increasing productivity but where do these tools come from? In this book Collin McLoughlin and Toshihiko Miura look back on their decades of international consulting experience to examine how organizations around the world have transformed on a cultural level by respecting the people who work within them and leveraging their creativity to solve problems. As our workforce becomes more knowledgeable skillful and more perceptive of their needs and wants as employees the ability to reach the true potential of an organization becomes more and more difficult. Managers must look at each individual element of an equation like this in order to fully understand how to achieve an answer. They must begin to answer more focused questions such as: 1. How productive is the existing work climate and culture? 2. How do employees as individuals navigate the existing work climate? (How do they deal with day-today issues with each other?) 3. Where and how are individuals and their work processes assessed? 4. What obstacles do employees face every day and are they empowered to fix these obstacles? 5. What role does leadership play at each level of the organization? (Looking at the organization in layers of management. ) To address these challenges this book focuses on three main aspects of leadership and management: 1. Addressing and Improving the Perspective of Management - The ideas presented in this book are not limited to a certain industry or field of work but can be applied in any setting because they speak to a universal human element. 2. Exploring and Improving Work Climate - Organizations are social entities operating within their own controlled environment. This book will explore the factors that contribute to and encourage a positive work climate. 3. Observing and Eliminating Wasteful Work Processes - Observing wasteful activities and work processes requires a refined perspective. The case studies presented illustrate the How and Why to help refine expertise. This will also lead to the joy and benefits | True Kaizen Management's Role in Improving Work Climate and Culture

GBP 34.99

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Customer Relationship Management (CRM) for Medium and Small Enterprises How to Find the Right Solution for Effectively Connecting with Your

Customer Relationship Management (CRM) systems are a growing topic among small- and medium-sized enterprises entrepreneurs and solopreneurs and it is completely clear that CRM is a tool that businesses should have in place to manage sales processes. Teams of salespeople must have a system to run their daily activities and small businesses and solopreneurs must track their marketing effort a functioning structure for maintaining their contacts with prospects and clients to improve the effectiveness of their sales effort. CRM once only available to large corporations is now powerful technology for small and medium businesses. Small and medium businesses are now able to implement CRM solutions under a more cost-effective balance as an alternative to traditional tools like Salesforce Dynamics or Oracle. The reason for the success is mainly the simplicity of the new tools and solutions that have been developed for the management of sales processes. This book discusses how to implement a CRM from the perspective of the businessperson—not the more typical IT consultant or the technical staff. It benefits business development sales management and sales process control. Small business owners must understand why and how implementing a CRM will create value for their business—how it will focus on business development sales management and how sales leads develop into happy customers. Small business owners must first understand what a CRM system is how it works what its main functions are and how it serves to manage workflows in the company’s sales department. Generally entrepreneurs struggle to find the time to read and study complex and fully comprehensive books. This book provides direct operational guidelines to those who need easy-to-read information about how to use CRM effectively. Business professionals must be able to set up CRM systems and avoid mistakes and wasting time. This book provides an overview of what can be done with CRM and how it happens to empower businesspeople to find new customers and win business opportunities. This book discusses the logic of CRM in sales giving tips and explanations on why and what happens when CRM is implemented in a specific way. Essentially this book gives the entrepreneur the know-how behind CRM in sales in general terms supporting enhanced customer relationships. | Customer Relationship Management (CRM) for Medium and Small Enterprises How to Find the Right Solution for Effectively Connecting with Your

GBP 31.99

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The Power of Humility in Leadership Influencing as a Role Model

To many people the words ‘leader’ and ‘humble’ are not natural bedfellows. Yet once they have grasped the definition most employees desire a humble leader while a majority of managers believe they already are one. What appears deceptively simple is trickier than expected. Narcissism lack of perception fixed mindsets and neuronal default settings are only a few of the stumbling blocks on the path to humility. What exactly is this sought-after humility? Humility consists of four key elements: 1) Seeing one’s own strength and weaknesses and revealing them where needed for the bigger picture; 2) Appreciating others for what they are do now and can do; 3) Being open and willing to learn; 4) Understanding that we are all only a small part of a larger picture easily replaceable and favored by luck and circumstance. Therefore humility has nothing to do with being weak or hiding the light under the bushel. Instead it is about clarity taking a step back from one’s ego and thus being able to serve the greater picture. The author’s own research with more than 3 500 managers contributes to the canon of positive effects of humility that have been measured by dozens of researchers during the last decade. Humility benefits employees (ranging from better performance more innovation stronger resilience to better client relations and stronger morals) the organization (ranging from better ambidextrous strategies a better culture to fewer sunk costs) and the managers themselves (ranging from more seen leadership potential to less stress and better relationships with employees). Dozens of case studies quotes from more than 170 interviews with top managers lively storytelling of real-life examples and solid research with actionable take-aways plus personal assessments make this an eminently readable and practical book for managers worldwide. | The Power of Humility in Leadership Influencing as a Role Model

GBP 32.99

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Leading High-Reliability Organizations in Healthcare

The Institute of Medicine Centers for Medicare and Medicaid The Joint Commission and other regulatory and accrediting bodies all agree that hospitals must be transformed into places where each patient receives quality care every single time. In other words zero defects. Helping to ensure quality at every level high-reliability methods offer healthcare leaders the tools they need to achieve this noble goal. Leading High-Reliability Organizations in Healthcare details the attributes and practices that help high-reliability organizations (HROs) excel in the service they provide to their customers. Explaining what it takes to achieve high reliability in healthcare settings it defines reliability as much more than just being safe it describes how to measure reliability and paves the way to higher reliability. The book presents proven tools concepts and skills that leading healthcare organizations are using to improve safety and quality including mistake proofing Lean Six Sigma and reliability engineering. It details the roles and responsibilities of the two key organizational components involved in achieving high reliability: leadership and the reliability engineers who apply reliability methods both technically and socially throughout the healthcare value stream. Rick Morrow executive in HROs and now System Director of Quality Safety and Process Improvement at CHRISTUS Health one of the largest non-profit healthcare systems identifies the necessary infrastructure methods and analytics required to achieve and sustain higher reliability. He also suggests applications of high reliability concepts that have proven to work well in healthcare settings. The book includes numerous case studies that illustrate success stories of healthcare organizations achieving higher reliability some achieving zero defects for years. It also contains case studies that examine examples of failures so you can avoid making the same mistakes.

GBP 31.99

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Government Deals are Funded Not Sold How to Incorporate Lobbying into Your Federal Sales Strategy

As identified by Bloomberg Government the best-performing federal contractors all lobby Congress. We might guess that intuitively. The common perception of Washington DC as an insider's game persists and it makes sense that the winners lobby. However focusing only on best-performing contractors limits the view of what unfolds through congressional lobbying or more importantly could unfold for even more companies—if they only recognized that they also have access to Congress. The tools of congressional influence are available to every company yet the overwhelming majority of federal contractors eschew the opportunity to lobby Congress. Sadly it’s not just that companies often don’t know how. It’s worse; they don’t know why lobbying Congress can be helpful. Defense represents the most significant portion of the federal budget annually reviewed and approved by Congress. As such it's a valuable case study to understand what may contribute to a concentration of winners that garner federal contracts. Any company can learn by understanding more about lobbying in the defense industry. The inability or unwillingness to integrate lobbying into a sales strategy stems from hubris ignorance and lack of imagination. Thinking I've got this and relying on their wits and narrow networks too many defense executives struggle to gain real traction and consistently win large contracts. The result? The biggest winners aggregate at the top of the defense industrial base pyramid while the hundreds of thousands of others are left to wonder what just happened and why it’s so hard. This book focuses on those who do not lobby. It’s almost too easy to conclude the system is unfair unlikely to change and populated by well-connected insiders who move through the revolving door. Digging a little deeper this book reveals that the real challenge to more democratized access to Congress is within our reach—if we could only see it! | Government Deals are Funded Not Sold How to Incorporate Lobbying into Your Federal Sales Strategy

GBP 25.99

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Transforming Leader Paradigms Evolve from Blanket Solutions to Problem Solving for Complexity

An easy read with clear examples and engaging stories this book is a treat for leaders who are interested in totally transforming the way they work. Luckman and Flory help leaders and organizations shift from a solutions mindset to a problem-solving culture that results in flow and growth where everyone in the organization can become a winner. Anand V. Tanikella Vice President R&D Abrasives Worldwide Saint-Gobain Luckman and Flory explain how to create a platform for change and a culture of meaningful continuous improvement through what they call Problem Solving for Complexity. This approach is about engaging everybody in the organization to improve every aspect of how work gets done. Read this book if you want to be a real change leader not just the person who goes around talking about the need for change. Robert Kessiakoff Coach/Consultant Partner LTGe Sweden [This book] describes how the leader through changing his or her own behaviors and practices can transform an organization that is slow to adapt into one that solves problems organically. The book is an important read for leaders and managers at all levels. Peter Ward Senior Associate Dean for Academics Richard M. Ross Chair in Management Professor of Management Sciences Director Center for Operational Excellence Ohio State University Organizational transformation is difficult and despite expensive continuous improvement programs most change efforts fail. This pattern James E. Luckman and Olga Flory argue is due to the fact that most change efforts start with senior leaders assigning an external or internal consulting group to attempt to drive change from the top down. Leaders today can no longer roll out solutions in the hopes of seeing better results. What they can do is play an active role in helping to transform their organization from blanket solutions thinking to learning how to solve complex business problems in a rapidly changing world. Drawing upon decades of leadership experience and years of research with executives across many different industries Luckman and Flory make a persuasive case that most companies have not been able to stay ahead in what is an increasingly turbulent business environment because they simply have not made the cultural changes required to do so. In discussing how to facilitate this culture change the authors share a model for leadership designed to guide an organization to extraordinary new levels of performance by focusing on three key areas: building a framework for problem-solving encouraging respectful communication and accelerating the pace at which the organization learns. The result is more energized team members who are dedicated to their daily work in an organization that is better positioned to achieve operational excellence. Readers will also find powerful stories from executives who have effectively changed their approach to leadership all of which serve to inspire more leaders to take the leap and become problem-solvers for complexity. Transforming Leader Paradigms is a book about strengthening every organization’s capacity to solve complex business problems. But more importantly it’s about what leaders must change in themselves to help their team members solve problems methodically start to look at the world differently using complexity theory and understand what it means to create real value for customers. For leaders who are willing to examine their own behaviors this book is a welcome change from the steady stream of business books on the market that emphasize charismatic and/or heroic leadership as the key to achievement and success. | Transforming Leader Paradigms Evolve from Blanket Solutions to Problem Solving for Complexity

GBP 31.99

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Office Lean Understanding and Implementing Flow in a Professional and Administrative Environment

Struggling to apply Lean effectively in your office environment? Office Lean is a book for anyone who wants to apply Lean better in contexts where the work is both intangible and complex. it explains in simple terms what Lean is - and what Lean isn’t - enabling office professionals to understand how it can be successfully applied to their complex office-based work environments. Contrary to popular opinion Lean is not only for mass manufacturing or healthcare. It applies just as much to the digital world of knowledge work industries such as banking and financial services software development and government. But the fundamental concepts straight from the factory floor need a fair amount of translation to be effectively applied in cube farms. Overturning the common perception that Lean is about imposing rigid rules or simply eliminating waste in the name of efficiency Eakin presents Lean as a dynamic flexible people-centric philosophy that delivers outstanding business results by improving employee engagement and customer experience. Office Lean helps Lean practitioners (leaders/managers and coaches/consultants) working in professional office environments access the amazing transformative results Lean can bring to their specific domains. It combines clear explanations of the core concepts of the Lean philosophy with relevant practical examples from the fields of accounting finance insurance IT and government. | Office Lean Understanding and Implementing Flow in a Professional and Administrative Environment

GBP 31.99

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Restorative Just Culture in Practice Implementation and Evaluation

A restorative just culture has become a core aspiration for many organizations in healthcare and elsewhere. Whereas ‘just culture’ is the topic of some residual conceptual debate (e. g. retributive policies organized around rules violations and consequences are ‘sold’ as just culture) the evidence base on and business case for restorative practice has been growing and is generating increasing global interest. In the wake of an incident restorative practices ask who are impacted what their needs are and whose obligation it is to meet those needs. Restorative practices aim to involve participants from the entire community in the resolution and repair of harms. This book offers organization leaders and stakeholders a practical guide to the experiences of implementingand evaluating restorative practices and creating a sustainable just restorative culture. It contains the perspectives from leaders theoreticians regulators employees and patient representatives. To the best of our knowledge there is no book on the market today that can function as a guide for the implementation and evaluation of a just and learning culture and restorative practices. This book is intended to fill this gap. This book will provide among other topics an overview of restorative just culture principles and practices; a balanced treatment of the various implementations and evaluations of just culture and restorative processes; a guide for leaders about what to stop start increase and decrease in their own organizations; and an attentive to philosophical and historical traditions and assumptions that underlie just culture and restorative approaches. The interest in ‘just culture’ not just in healthcare but also in other fields of safety-critical practice has been steadily growing over the past decade. It is a trending area. In this it has become clear that 20-year-old retributive models not only hinder the acceleration of performance and organizational improvement but have also in some cases become a blunt HR instrument an expression of power over justice and a way to stifle honesty reporting and learning. What is new in this then is the restorative angle on just culture as it has been developed over the last few years and now is practised and applied to HR suicide prevention healthcareimprovement regulatory innovations and other areas. | Restorative Just Culture in Practice Implementation and Evaluation

GBP 31.99

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Bulletproof Decisions How Executives Can Get It Right Every Time

We are told from a young age that we should strive to make the right decisions but we aren’t taught exactly how to do this. Every day we make over 35 000 decisions in our personal and professional lives. How many of those decisions do we get right? This book will help business executives systematically tackle these 35 000 decisions. Executives are forced to make critical decisions that impact their lives their employees’ lives and the lives of their customers. Decisions like what products to create who should be hired and what divisions to shut down are all commonplace in the executive suite. This book offers three strategies for dealing with decisions: problem-solving techniques routines and decision-making frameworks. Each strategy is designed to help readers achieve more clarity gain time back and improve the quality of their decisions. The first one focuses on helping readers solve the right problem instead of wasting time on the wrong one. The second strategy helps deal with decisions that need to be made once but can then be executed regularly. The third and final strategy provides a three-step framework for making the most important decisions in their lives. The focus of the author’s work is on helping readers use data to make better decisions. This book gives readers the tools to convert the insights they learn from their data into actionable decisions. | Bulletproof Decisions How Executives Can Get It Right Every Time

GBP 24.99

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Health Tech Rebooting Society's Software Hardware and Mindset

Health Tech: Rebooting Society's Software Hardware and Mindset fulfills the need for actionable insight on what’s truly driving change and how to become a changemaker not just affected by it. The book introduces anybody who wishes to understand how global healthcare will change in the next decade to the key technologies social dynamics and systemic shifts that are shaping the future. Healthcare futurist investor and entrepreneur Trond Arne Undheim describes the complex history of public health why it’s so complicated and what the major challenges are right now. He includes a discussion of COVID why it happened the cultural factors that have slowed down traditional public health measures and how innovation can help. He also discusses what is happening in health systems around the world as a result of the pandemic. The book explores certain health tech measures tools (basic medical devices gradually being upgraded and digitally enhanced) processes and innovations that are already working well along with others that are in their infancy such as AI wearables robotics sensors and digital therapeutics. The book describes the movers and shakers in the healthcare system of the future from startups to patient and service providers as well as the health challenges of our time including pandemics aging preventive healthcare and much more. The book concludes with a look at how health tech may bring about the biggest opportunity to transform healthcare for decades to come. | Health Tech Rebooting Society's Software Hardware and Mindset

GBP 27.99

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The Four Philosophies of Lean Maintaining a Customer-Focused Culture Every Day at Work

This book provides a comprehensive look at four driving philosophies of lean methodology that many companies struggle to understand. Companies often adopt lean methodologies and work hard to perfect the use of those methods while never understanding the true intent of the method. Ultimately knowledge does not equal understanding. Customer First is about each manufacturing process sending the next manufacturing process a high-quality defect-free product every time. When people hear the word customer their mindset is thinking about the end user but when a company understands that every process has a customer a high-quality product is produced at each stage of the manufacturing process. As kids most of us grew up hearing the phrase respect your elders and while this still applies respect for people has additional and stronger connotations. In business the work content must fit the capacity – in lay terms a fair day’s work for a fair wage. Setting up our colleagues for failure by giving them more work content than can be completed is not showing them respect and in essence it is simply disrespectful. In addition respect is how we develop and engage our colleagues in their daily work. The idea Go and See is often overlooked because we know the process in which the problem exists but if we evaluate what is actually happening we generally find that what should be happening isn’t. As people view what is happening questions will come to mind: how does the operator know to do that? Does the standard work give that knowledge? These questions lead to giving clarity about the problem and will drive the thinking to a solution. Business in general is dynamic and ever changing. Companies must be able to adapt overcome and improvise to remain competitive. The challenge is identifying where to target or how to develop a continuous improvement culture in the workforce to drive improvement. Companies get stuck in the mindset of this is how we have always done it and this mindset can be a very limiting or even crippling situation. The Four Philosophies of Lean: Maintaining a Customer-Focused Culture Every Day at Work helps readers change mindsets and solve difficult situations. | The Four Philosophies of Lean Maintaining a Customer-Focused Culture Every Day at Work

GBP 30.99

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Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

Practical Customer Success Management is a complete handbook for CSMs written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day. Practical Customer Success Management provides a simple-to-follow best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and by multiple CSMs within a team. Each tool’s use is clearly explained within the book and CSMs are able to adapt and customize the tools to suit their own specific needs as they see fit. | Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

GBP 31.99

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Flatlined Why Lean Transformations Fail and What to Do About It

Problem Solving for New Engineers What Every Engineering Manager Wants You to Know

Workplace Culture Matters Developing Leaders Who Respect People and Deliver Robust Results

High-Performance Coaching for Managers A Step-by-Step Approach to Increase Employees' Performance and Productivity

Validating a Best Practice A Tool for Improvement and Benchmarking

Hacking Healthcare How AI and the Intelligence Revolution Will Reboot an Ailing System

Digital Health and Patient Data Empowering Patients in the Healthcare Ecosystem

The Elephant in the Room Engaging with the Unsaid in Groups and Organizations

The New Entrepreneur's Guide to Setting Up and Running a Successful Business

Throughput Economics Making Good Management Decisions

Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

Agile Portfolio Management A Guide to the Methodology and Its Successful Implementation “Knowledge That Sets You Apart”

Succession Planning for Small and Family Businesses Navigating Successful Transitions

True Kaizen Management's Role in Improving Work Climate and Culture

Customer Relationship Management (CRM) for Medium and Small Enterprises How to Find the Right Solution for Effectively Connecting with Your

The Power of Humility in Leadership Influencing as a Role Model

Leading High-Reliability Organizations in Healthcare

Government Deals are Funded Not Sold How to Incorporate Lobbying into Your Federal Sales Strategy

Transforming Leader Paradigms Evolve from Blanket Solutions to Problem Solving for Complexity

Office Lean Understanding and Implementing Flow in a Professional and Administrative Environment

Restorative Just Culture in Practice Implementation and Evaluation

Bulletproof Decisions How Executives Can Get It Right Every Time

Health Tech Rebooting Society's Software Hardware and Mindset

The Four Philosophies of Lean Maintaining a Customer-Focused Culture Every Day at Work

Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

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