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Value Stream Mapping: Facilitator Guide

Value Stream Mapping: Facilitator Guide

The Value Stream Mapping Facilitator Guide provides the structure to help guide the facilitator through the Value Stream Mapping process. This guide is the center of the VSM training package. Enna's Value Stream Mapping Facilitator Guide is designed to let you communicate and lead the process of developing your current and future state maps. This allows you to perform your workshops with confidence and lead your initiative internally. | Value Stream Mapping: Facilitator Guide

GBP 190.00
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Lean Mfg Workshop Facilitator Guide

Lean Mfg Workshop Facilitator Guide

Enna's Lean Manufacturing Workshop Facilitator Guide is designed with all company employees in mind. It enables you to perform workshops in-house. When it comes to creating a Lean mindset within your organization effective communication and training are paramount. With the importance of a Lean Mfg program the key to sustaining continuous improvement is having the ability to train and conduct a Lean workshop internally. For this to take place internal trainers require a practical and information rich guide to maximize their efforts. | Lean Mfg Workshop Facilitator Guide

GBP 240.00
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5S Office Version 1 Facilitator Guide

5S Office Version 1 Facilitator Guide

Enna's 5S Office Facilitator Guide is designed with the worker in mind and to allow for the performance of the workshop away from the shop floor. When it comes to managing sustainable change within your organization effective communication and training are paramount. The key to sustainable success in a Office 5S program is having the ability to train and conduct workshops internally. For this to take place internal trainers require a practical and information rich guide to maximize their efforts. | 5S Office Version 1 Facilitator Guide

GBP 200.00
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Classic Kaizen Workshop Facilitator Guide

Classic Kaizen Workshop Facilitator Guide

Enna's Classic Kaizen Workshop Facilitator Guide is designed with all company employees in mind and for you to perform the workshop away from the shop floor. When it comes to creating a Kaizen mindset within your organization effective communication and training are paramount. The key to sustaining continuous improvement within a Kaizen system is having the ability to train and conduct a Kaizen workshop internally. For this to take place internal trainers require a practical and information rich guide to maximize their efforts.

GBP 240.00
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The CAHIMS Review Guide Preparing for Success in Healthcare Information and Management Systems

The CAHIMS Review Guide Preparing for Success in Healthcare Information and Management Systems

HIMSS’ Certified Associate in Healthcare Information and Management Systems (CAHIMS) certification offers a pathway to careers in health information technology (health IT) for associate-level emerging professionals or those who would like to transition to health IT from other industries. The CAHIMS Review Guide 2nd Edition is the ideal resource for those preparing for the CAHIMS certification exam—or looking for a comprehensive health IT 101 guide. Content in this updated and revised CAHIMS review guide reflects the new CAHIMS exam content outline. Content is divided into three topic categories: organizational and technology environments; systems analysis design selection implementation support maintenance testing evaluation privacy and security; and leadership and management support. Each chapter includes learning objectives for tracking progress in understanding and articulating the content. Practice exam questions at the end of the book reinforce key concepts explored throughout the book. This book is a comprehensive and timely introduction to healthcare information and management systems. It’s also an invaluable resource for staying current in all aspects of the industry. In addition to sample exam questions this book includes an overview of the eligibility requirements testing procedures and the CAHIMS examination itself. | The CAHIMS Review Guide Preparing for Success in Healthcare Information and Management Systems

GBP 140.00
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Facilitating Rapid Process Improvement Workshops The Self-Study Guide for Lean Leaders

Facilitating Rapid Process Improvement Workshops The Self-Study Guide for Lean Leaders

This is a self-study guide for facilitators of rapid process improvement workshops that helps anyone who feels like they aren’t truly gaining the full results of improvement initiatives and kaizen events. They know they can do better but don’t know how. The author an experienced facilitator in government and nonprofits speaks to the facilitator through coaching notes and actual workshop documents and techniques so the reader can fully understand how greater results are achieved. This guide takes the reader through a step-by-step path of a newly created workshop agenda. The author has parsed the workshop path into more manageable parts easier for both the facilitator and the team. These parts split the improvement work into two sections: removing the unnecessary and smoothing out the flow. Smoothing out the flow is divided further into: When the work is coming in When the product/person is going through the process How the work is performed In addition the author includes newly created tools and training content. For example a data-gathering table points the facilitator to what data need to be collected when. Training for the team includes making sure they understand the structure of a process as well as to instruct them and define how a Lean process actually functions. This distinction is important because all improvements are not necessarily Lean improvements. Several bodies of knowledge are incorporated into this guide––not only Lean and Six Sigma but internal auditing organizational development and statistics. Essentially this guide includes tips nuances and original tools that are missing from the traditional training of facilitators of kaizen events. It provides enough information for the facilitator to think in a creative way. | Facilitating Rapid Process Improvement Workshops The Self-Study Guide for Lean Leaders

GBP 39.99
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Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

Professional Supervision is a core component of maintaining professional practice and accreditation for many professions particularly in the community and human services sector. Professions such as Social Workers Occupational Therapists Physiotherapists Teachers Nurses Midwives Doctors Counsellors and Psychologists are encouraged to access regular professional supervision as part of maintaining professional standards in their role; engage self care; promote ongoing growth and development; and meet organisational requirements. Throughout her career Tracey Harris had had a passion for the role that professional and operational supervision has in the workplace. She has developed a systematic framework that ensures supervision remains effective and sustainable over time. As part of the supervision platform and system Tracey has developed a range of unique resources tools and documents for beginning supervisory practitioners to assist them to develop the necessary skills to feel confident and supported in their new role. She has developed seven integrated supervision models that provide a common language framework for all roles in the organizational and business context. Developing Supervisory Excellence: A Practice Guide for the New Professional Supervisor is the first text of its kind to integrate the existing frameworks of supervision into a comprehensive model of practice providing new supervisors with a clear procedural and practice guide for conducting professional and operational supervision. In addition it provides new supervisors with a range of resources to support record track and evaluate the supervision process and outcomes. This book: Outlines the different types of supervision and provides reflective questions to encourage new supervisors to reflect on what supervision is its purpose what it hopes to achieve and explores what inadequate supervision looks like. Provides new supervisors with a guide on what to look for in quality training what key topics are useful in training and concludes with reflective questions for new supervisors to consider when thinking about engaging in training. Provides a detailed analysis of the benefits of providing and engaging in professional supervision. Provides key information for new supervisors about how to set up supervision and build rapport in the supervisory relationship. Explores how to maintain professional boundaries and the process of providing and receiving helpful feedback. Outlined and provides examples of relevant documents to use in supervision given the ethical and industrial nature of supervision. Discusses the value of evaluating professional supervision and includes reflective questions for supervisors to consider as they develop a framework for evaluation. Discusses the core differences between the supervision styles and how to manage the dual role of line and professional supervisor. Outlines an example framework for assessing competency and capability for new supervisors. | Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

GBP 31.99
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The Remote Work Handbook The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy

The Remote Work Handbook The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy

The Remote Work Handbook: The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy is for readers seeking to leverage the business benefits of a flexible remote workforce. It is a practical guide for building and implementing remote work at any size organization. C-suite executives operation leaders business owners or entrepreneurs who recognize the workplace is changing can use it to re-tool their operations for a strategic business advantage. Mari Anne Snow the author is a recognized remote work expert with over 20 years of experience leading remote teams and has re-written the rules of leadership to unlock the potential in remote and distributed teams. In this book she shares all her secrets. The book explores the untapped potential of remote teams and lays out the business case for adopting a new flexible workplace model to build organizational resilience and a competitive edge. It takes the reader through the step-by-step process of constructing a remote work operating model staging an implementation then institutionalizing and sustaining the change. It includes down-to-earth professional and personal stories that alert the reader to the top priorities and operational realities they will face as they craft their own implementation plan for operationalizing remote work at their company. | The Remote Work Handbook The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy

GBP 28.99
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The New Entrepreneur's Guide to Setting Up and Running a Successful Business

The New Entrepreneur's Guide to Setting Up and Running a Successful Business

This is the book you will need if you are considering setting up your own business. It is aimed at the new business owner who has a lot of questions to ask. It has been written by a successful business owner and provides advice on what and what not to do. While it is not intended to be a global reference book it does provide the reader with practical answers to the issues they will come across everyday and includes examples of successes and failures from both the US and U. K. perspectives. | The New Entrepreneur's Guide to Setting Up and Running a Successful Business

GBP 31.99
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The CMIO Survival Guide A Handbook for Chief Medical Information Officers and Those Who Hire Them Second Edition

The CMIO Survival Guide A Handbook for Chief Medical Information Officers and Those Who Hire Them Second Edition

The CMIO Survival Guide is the handbook for the new Chief Medical Information Officer as well as for those recruiting or planning to recruit a CMIO. This quick reference is organized by real-world topics that CMIOs need to know as well as the criteria that the CIO CMO or CEO should consider in identifying excellence in a CMIO candidate. It is written by pioneering physicians and AMDIS faculty with a wealth of experience in medical informatics who provide guidance advice and lessons learned for those interested in this relatively new role in healthcare. This second edition updates every chapter in the original work and adds new chapters to address the changes in healthcare delivery the role of the physician executive technology medical education small and rural hospitals. | The CMIO Survival Guide A Handbook for Chief Medical Information Officers and Those Who Hire Them Second Edition

GBP 31.99
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Handling the Medical Claim An 8-Step Guide on “How To” Correct and Resolve Claim Issues

Handling the Medical Claim An 8-Step Guide on “How To” Correct and Resolve Claim Issues

When a doctor sees a patient how does the doctor‘s office get paid? If a claim for a service or procedure provided is denied how does the doctor‘s office get the patient‘s insurance company to pay? Handling the Medical Claim: An 8-Step Guide on How To Correct and Resolve Claim Issues explains from beginning to end how to bill and collect on claims for services provided in a physician‘s office. Focusing on the CMS-1500 claim form the book explains how to prepare and file the form to submit charges to patients insurance companies. Written by a medical billing specialist experienced in handling medical claims and denials on both the provider and insurer sides of the business this step-by-step guide begins by covering some basic good practice management skills. Next it outlines each department‘s specific duties based on the each department‘s responsibilities for specific parts of the claim. In addition to learning how to submit and resolve claims that cannot be processed or are denied readers will learn how to: Enter data in the doctor‘s schedule including appointment types Gather patient data from medical records Register patients including patient information guarantor and policyholder and insurance information Input information about the appointment and diagnosis Use the different types of coding systems used for billing charges Understand the claim cycle determine reimbursement and apply payment Obtain patient and insurance information Appeal a denied claim and handle patient balances The book includes case examples and step-by-step guidance for resolving claim issues that could arise including how to determine what part of the chapter you can find your answer and how to link your findings to the box number on the claim form to which the problem pertains. Highlighting opportunities for | Handling the Medical Claim An 8-Step Guide on “How To” Correct and Resolve Claim Issues

GBP 170.00
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Dubai - The Epicenter of Modern Innovation A Guide to Implementing Innovation Strategies

Dubai - The Epicenter of Modern Innovation A Guide to Implementing Innovation Strategies

International and global in nature Dubai - The Epicenter of Modern Innovation: A Guide to Implementing Innovation Strategies provides a roadmap for the successful implementation of innovation for companies and businesses currently working in the Middle East the UAE and more specifically Dubai. The discussion focuses on implementing sustained innovation success within several industry segments while identifying past current and future innovation-related successes that are leading to Dubai's rise as the epicenter of innovation in the Middle East and most notably the world. The authors share key innovation leadership philosophies from Sheikh Mohammed bin Al Maktoum recognized business leaders and the highest levels in the UAE. This book:Features key leadership and innovation insights relative from the highest levels of government including Sheikh Mohammed bin Al Maktoum and multiple UAE ministry officials. Focuses on the United Arab Emirates (UAE) most specifically Dubai and the Nation’s preparation for hosting World Expo 2020. Contains numerous examples of past present and future innovations in Dubai. Provides an easy to implement innovation process management methodology which has been tested to work in various businesses and organizations. Authored by individuals who have 'on the ground' experience living and working with the chief architects of Dubai's innovation vision and strategy. This book will attempt to take the reader through the construct of this new innovative revolution particularly in Dubai and provide a bird’s-eye view of how it came about. Most notably the discussion will walk the reader through key milestones instrumental to Dubai’s success—such as the present and past leadership culture strategy and strategic vision. In addition the discussion will present an industry agnostic agile and progressive approach to building and leading successful innovation teams through to a successful project out-come and the attributes of good innovation leadership. | Dubai - The Epicenter of Modern Innovation A Guide to Implementing Innovation Strategies

GBP 31.99
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Big Book of Emergency Department Psychiatry A Guide to Patient Centered Operational Improvement

Big Book of Emergency Department Psychiatry A Guide to Patient Centered Operational Improvement

This book focuses on the operational and clinical strategies needed to improve care of Emergency Psychiatric patients. Boarding of psychiatric patients in ED’s is recognized as a national crisis. The American College of Emergency Physicians identified strategies to decrease boarding of psychiatric patients as one of their top strategic goals. Currently there are books on clinical care of psychiatric patients but this is the first book that looks at both the clinical and operational aspects of caring for these patients in ED setting. This book discusses Lean methodology the impact of long stay patients using queuing methodology clinical guidelines and active treatment of psychiatric patients in the ED. | Big Book of Emergency Department Psychiatry A Guide to Patient Centered Operational Improvement

GBP 66.99
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Data Integrity in Pharmaceutical and Medical Devices Regulation Operations Best Practices Guide to Electronic Records Compliance

Data Integrity in Pharmaceutical and Medical Devices Regulation Operations Best Practices Guide to Electronic Records Compliance

Data integrity is fundamental in a pharmaceutical and medical devices quality system. This book provides practical information to enable compliance with data integrity while highlighting and efficiently integrating worldwide regulation into the subject. The ideas presented in this book are based on many years’ experience in regulated industries in various computer systems development maintenance and quality functions. In addition to case studies a practical approach will be presented to increase efficiency and to ensure that the design and testing of the data integrity controls are correctly achieved. | Data Integrity in Pharmaceutical and Medical Devices Regulation Operations Best Practices Guide to Electronic Records Compliance

GBP 31.99
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Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

Increasing costs and higher utilization of resources make the role of process improvement more important than ever in the health care industry. Management Engineering: A Guide to Best Practices for Industrial Engineering in Health Care provides an overview of the practice of industrial engineering (management engineering) in the health care industry. Explaining how to maximize the unique skills of management engineers in a health care setting the book provides guidance on tried and true techniques that can be implemented easily in most organizations. Filled with tools and documents to help readers communicate more effectively it includes many examples and case studies that illustrate the proper application of these tools and techniques. Containing the contributions of accomplished healthcare process engineers and process improvement professionals the book examines Lean Six Sigma and other process improvement methodologies utilized by management engineers. Illustrating the various roles an industrial engineer might take on in health care it provides readers with the practical understanding required to make the most of time-tested performance improvement tools in the health care industry. Suitable for IE students and practicing industrial engineers considering a move into the health care industry or current healthcare industrial engineers wishing to expand their practice the text can be used as a reference to explore individual topics as each of the chapters stands on its own. Also senior healthcare executives will find that the book provides insights into how the practice of management engineering can provide sustainable improvements in their organizations. To get a good overview of how your organization can best benefit from the efforts of industrial engineers this book is a must-read. | Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

GBP 175.00
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Developing an ISO 13485-Certified Quality Management System An Implementation Guide for the Medical-Device Industry

Developing an ISO 13485-Certified Quality Management System An Implementation Guide for the Medical-Device Industry

Developing an ISO 13485-Certified Quality Management System: An Implementation Guide for the Medical-Device Industry details the lessons learned from a real-world project focusing on building an ISO 13485:2016 Quality Management System (QMS) from scratch and then having it officially certified. It is a practical guide to building or improving your existing QMS with tried and tested solutions. The book takes a hands-on approach–first teaching the top 25 lessons to know before starting to develop a QMS and then walking you through the process of writing the quality manual and the standard operating procedures training the staff on the QMS organizing an internal audit executing a management review and finally passing the necessary external audits and obtaining certification. It helps you to progress from one task to the next and provides all the essential information to accomplish each task as quickly and efficiently as possible. It does not attempt to replicate the standard but instead drills into the standard to expose the core of each section of the standard and reorganize its contents into a practical workflow for developing maintaining and improving a Lean QMS. The book includes a wealth of real-world experience both from the author's personal dive into quality management and from the experiences of other companies in the field and provides handy checklists for ensuring key documents and processes are fit for use–the emphasis here is to help ensure you have considered all relevant aspects. In addition the book is not intended as a “cheat sheet” for the standard or as a review of the standard that only adds lengthy commentary on each of the clauses. Instead the book fixes easy misunderstandings regarding QMS provides insight into why the various clauses are written the way they are and provides a great base to both understanding ISO 13485 QMS and developing your own QMS. The book is intended to serve both experts and novices audiences–it provides special insight on the most crucial and effective aspects of QMS. | Developing an ISO 13485-Certified Quality Management System An Implementation Guide for the Medical-Device Industry

GBP 48.99
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Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

With business and organisations moving at an ever-faster pace and facing evermore demanding challenges the need for efficient succinct and productive interaction between individuals of those businesses and organisations is more important than ever. With the bounds of communication restrictions abandoned through technological advances (we can now see and hear anyone across any manner of virtual platforms anywhere around the globe) and with a greater understanding of the underlying dynamics of human interaction unprecedented pressure has been thrust upon the individual or individuals who often enable these dynamic interactions: the facilitator. Many of us have at one time or other been responsible for a meeting – whether between a small number of individuals or an entire organisation of hundreds or possibly thousands of businessmen and women. Or perhaps we’ve had to be the mediator in a family dispute closer to home or managed a discussion between two feuding friends or colleagues. One way or another chances are all of us have been a facilitator at some point in our lives. With the ever-growing demands placed on facilitators this book delivers a methodical and structured approach to facilitation. This book is the definitive guide to instruct and assist facilitators – both new and experienced – with a set of guidelines and underlying theory that will benefit any facilitator whether as a mediator between two individuals single-handedly facilitating a group of 100 or working as part of a facilitation team in a multinational corporation. The first part of the book develops the core basic skills of those new to the art of facilitating. There are many examples and exercises to show the reader how to apply them in different situations. The second part of the book is for more experienced facilitators as it focuses on more advanced skills and tackling difficult situations. Specific tools and techniques are illustrated for the reader. Essentially this book is aimed at developing and mastering the art of facilitation. Facilitation is the art of getting the best out of groups of people to brainstorm solve problems and gain consensus. Based on 30 years’ experience of the author and running multiple facilitation training courses across the globe this book is aimed at upskilling people managers and leaders to drive change and consensus with groups through running workshops and meetings. | Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

GBP 35.99
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Lean Daily Management for Healthcare A Strategic Guide to Implementing Lean for Hospital Leaders

Lean Daily Management for Healthcare A Strategic Guide to Implementing Lean for Hospital Leaders

You likely don‘t need any more tools programs or workshops to improve your hospital. What you need is a simple and consistent approach to manage problem-solving. Filling this need this book presents a Lean management system that can help break down barriers between staff directors and administration and empower front-line staff to resolve their own problems. Lean Daily Management for Healthcare: A Strategic Guide to Implementing Lean for Hospital Leaders provides practical step-by-step guidance on how to roll out Lean daily management in a hospital setting. Ideal for leaders that may feel lost in the transition process the book supplies a roadmap to help you identify where your hospital currently is in its Lean process where it‘s headed and how your role will change as you evolve into a Lean leader. Illustrating the entire process of implementing Lean daily management the book breaks down the cultural progression of units into discreet objectively measurable phases. It identifies what leaders at all levels of the organization must do to progress units into the next phase of development. Complete with case studies from different service areas in the hospital the book explains how to link problem-solving boards together to achieve meaningful and measurable improvements in: the emergency department the operating room discharge times clinics quality and patient satisfaction. After reading this book you will understand how consistent rounding a few whiteboards pen-and-paper data and a focused effort on working the Plan-Do-Study-Act cycle can help you build a common problem-solving bench strength throughout your organization establishing the framework upon which future improvement can be built. | Lean Daily Management for Healthcare A Strategic Guide to Implementing Lean for Hospital Leaders

GBP 170.00
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5S Made Easy A Step-by-Step Guide to Implementing and Sustaining Your 5S Program

5S Made Easy A Step-by-Step Guide to Implementing and Sustaining Your 5S Program

For decades 5S practitioners have struggled with exactly how to implement and sustain a 5S program in their workplaces. While there are many books available on the organization methods suggested by 5S few provide easy-to-understand step-by-step guidance on how to set up and sustain successful 5S implementations. 5S Made Easy fills this need. Written by an expert whose focus for the last decade has been nothing but 5S the book supplies in-depth guidance on how to implement and sustain each of the 5S pillars‘sort set in order shine standardize and sustain. The book uses an easy-to-follow format that was designed for use during 5S events. It provides color images of real-world 5S solutions including before and after pictures from the field. It also supplies readers with online access to all of the forms and documents needed for an effective 5S program. All the forms and documents are provided in an easily editable format to fit any operation. | 5S Made Easy A Step-by-Step Guide to Implementing and Sustaining Your 5S Program

GBP 175.00
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The Definitive Guide to Emergency Department Operational Improvement Employing Lean Principles with Current ED Best Practices to Create the

The Definitive Guide to Emergency Department Operational Improvement Employing Lean Principles with Current ED Best Practices to Create the

This revised and updated book explores the academics behind managing the complex service environment that is the Emergency Department (ED) by combining applied management science and practical experiences to create a model of how to improve operations. This book offers a presentation of Lean tools used in the ED along with basic and advanced flow principles. It then shows how these concepts are applied and why they work supported by case studies in which Lean principles were used to transform an underperforming ED into a world-class operation. After reviewing best practices the authors explain how to achieve excellence by discussing the elements of creating a culture of change. | The Definitive Guide to Emergency Department Operational Improvement Employing Lean Principles with Current ED Best Practices to Create the

GBP 68.99
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The Logics of Healthcare The Professional’s Guide to Health Systems Science

The Logics of Healthcare The Professional’s Guide to Health Systems Science

Most of the current literature on healthcare operations management is focused on importing principles and methods from manufacturing. The evidence of success is scattered and nowhere near what has been achieved in other industries. This book develops the idea that the logic of production and production systems in healthcare is significantly different. A line of thing that acknowledges the ingenious characteristics of health service production is developed. This book builds on a managerial segmentation of healthcare based on fundamental demand-supply constellations. Demand can be classified with the variables urgency severity and randomness. Supply is constrained by medical technology (accuracy of diagnostics efficacy of therapies) patient health behavior (co-creation of health) and resource availability. Out of this emerge seven demand-supply-based operational types (DSO): prevention emergencies one-visit electives cure care and projects. Each of these have distinct managerial characteristics such as time-perspective level of co-creation value proposition revenue structure productivity and other key performance indicators (KPI). The DSOs can be envisioned as platforms upon which clinical modules are attached. For example any Emergency Department (ED) must be managed to deal with prioritization time-windows agitated patients the necessity to save and stabilize and variability in demand. Specific clinical assets and skill-sets are required for say massive trauma strokes cardiac events or poisoning. While representing different specialties of clinical medicine they when applied in the emergency – context must conform to the demand-supply-based operating logic. A basic assumption in this book is that the perceived complexity of healthcare arises from the conflicting demands of the DSO and the clinical realms. The seven DSOs can neatly be juxtaposed on the much-used Business Model Canvas (BMC) which postulates the business model elements as value proposition; customer segments channels and relations; key activities resources and partners; the cost structure; and the revenue model. | The Logics of Healthcare The Professional’s Guide to Health Systems Science

GBP 39.99
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