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Applying Lean in Health and Social Care Services Improving Quality and the Patient Experience at NHS Highland

Applying Lean in Health and Social Care Services Improving Quality and the Patient Experience at NHS Highland

Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients staff physicians and health systems. This book systematically describes how NHS Highland uses Lean principles and mindsets to improve safety quality access and morale while reducing costs and increasing capacity. Existing books often describe the gains obtained by using Lean methods but often do not describe the underlying concepts and methods in details. Other books describe continuous improvement work or specific techniques such as daily management in detail. This book seeks to occupy a middle space by providing an overview of the range of Lean ideas applicable to healthcare with sufficient examples and cases studies from NHS Highland and partner organizations so readers can see them in use and practice. | Applying Lean in Health and Social Care Services Improving Quality and the Patient Experience at NHS Highland

GBP 31.99
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How to Build Your Brand Implementing a Proven and Effective Process

How to Build Your Brand Implementing a Proven and Effective Process

Brand Strategy is the most important marketing talent. A 2020 Gartner Survey of 400 CMO's cited Brand Strategy as the most needed skill more valuable than analytics UX digital commerce. Previous books on the subject analyze the qualities and characteristics of well-regarded brands. What these books don't offer are the how to's of branding. This book empowers readers by teaching them the author's unique time-tested Success Model and step-by-step repeatable method for successful brand building. After reading this insightful book you will learn how to: Develop big picture insight that inspires big brand ideas Use imagery to understand the fundamental human values that give our life meaning as well as learn about the feelings that reveal our hopes and dreams. Develop highly motivating brand concepts that link to our values and aspirations. Create the tactical roadmap to implement the concepts. The author clearly shares the: Success Model that defines the world's most successful brands. Case studies that demonstrate the Model in action. Step-by-step method to implement the model. The evidence - scientific and psychological -. that supports the model and method. Essentially this book empowers readers to become skilled brand builders enabling them to succeed personally socially and professionally. For more information on this book please visit: www. howtobuildyourbrand. net | How to Build Your Brand Implementing a Proven and Effective Process

GBP 31.99
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Big Book of Emergency Department Psychiatry A Guide to Patient Centered Operational Improvement

Big Book of Emergency Department Psychiatry A Guide to Patient Centered Operational Improvement

This book focuses on the operational and clinical strategies needed to improve care of Emergency Psychiatric patients. Boarding of psychiatric patients in ED’s is recognized as a national crisis. The American College of Emergency Physicians identified strategies to decrease boarding of psychiatric patients as one of their top strategic goals. Currently there are books on clinical care of psychiatric patients but this is the first book that looks at both the clinical and operational aspects of caring for these patients in ED setting. This book discusses Lean methodology the impact of long stay patients using queuing methodology clinical guidelines and active treatment of psychiatric patients in the ED. | Big Book of Emergency Department Psychiatry A Guide to Patient Centered Operational Improvement

GBP 66.99
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The Basics of Process Improvement

The Basics of Process Improvement

Unlike other books that promote a specific process and performance improvement discipline this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition it helps individuals who have worked in stale- or siloed-thinking enterprises make the transition to a process or improvement-oriented culture and teaches those who are unfamiliar with process tools to look at their work with a new lens and adopt a continuous improvement and analytical-thinking mindset. The authors have successfully used the various methods tools and concepts found in this book to overcome practical daily problems at various organizations. This book will surely help operators managers practitioners and executives who are charged with improving processes and workplace culture produce better products and services. | The Basics of Process Improvement

GBP 180.00
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Proactive Risk Management Controlling Uncertainty in Product Development

Proactive Risk Management Controlling Uncertainty in Product Development

Listed as one of the 30 Best Business Books of 2002 by Executive Book Summaries Proactive Risk Management's unique approach provides a model of risk that is scalable to any size project or program and easily deployable into any product development or project management life cycle. It offers methods for identifying drivers (causes) of risks so you can manage root causes rather than the symptoms of risks. Providing you with an appropriate quantification of the key factors of a risk allows you to prioritize those risks without introducing errors that render the numbers meaningless. This book stands apart from much of the literature on project risk management in its practical easy-to-use fact-based approach to managing all of the risks associated with a project. The depth of actual how-to information and techniques provided here is not available anywhere else. | Proactive Risk Management Controlling Uncertainty in Product Development

GBP 180.00
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Resilience in Healthcare Leadership Practical Strategies and Self-Assessment Tools for Identifying Strengths and Weaknesses

Resilience in Healthcare Leadership Practical Strategies and Self-Assessment Tools for Identifying Strengths and Weaknesses

The COVID-19 Pandemic has been an ultimate challenge for leadership resiliency. Resilient leaders are thoughtful and deliberate. They balance logic and emotion ego and humility. They lead through compassionate empathy by focusing on the ‘how’ not only the ‘what’. They use their influence to drive positive change diversity and inclusion and create an equitable community. Most books on resilient leadership appear to focus on spirituality and tools to grow an “unshakable core of calm strength and happiness” or “bounce back without getting stuck in the toxic emotions of guilt false guilt anger and bitterness”. These books are very similar to handbooks focusing on mental toughness and providing guides for overcoming adversity and managing negative emotions. This book however defines resilience as a critical competency of high-performing leaders. Leaders must cultivate resilience in themselves and foster it throughout their organizations and multidisciplinary teams in order to adapt and succeed. Resilience in Healthcare Leadership is differentiated by offering practical strategies and self-assessment instruments for identifying strengths and weaknesses and for developing and sustaining the performance of resilient leaders. The book will also focus on best practices to help build a talent pipeline and develop resilient care team leaders to effectively manage the challenges of disruptive environments. Whether senior or mid-level manager the reader will learn to apply knowledge and skills to initiate cultural change assess strengths and weaknesses align leadership roles with organizational goals and position themselves to become a resilient leader. The reader will also learn how to identify message strategies consistent with stakeholders’ needs resolve conflicts lead multidisciplinary teams and realize the impact of resilient leadership in influencing outcomes. Takeaways and tools are included to guide progressive learning and leadership development and build a strong succession pipeline to help organizations become more prepared to respond to challenges facing healthcare leaders in the future. | Resilience in Healthcare Leadership Practical Strategies and Self-Assessment Tools for Identifying Strengths and Weaknesses

GBP 31.99
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5S Made Easy A Step-by-Step Guide to Implementing and Sustaining Your 5S Program

5S Made Easy A Step-by-Step Guide to Implementing and Sustaining Your 5S Program

For decades 5S practitioners have struggled with exactly how to implement and sustain a 5S program in their workplaces. While there are many books available on the organization methods suggested by 5S few provide easy-to-understand step-by-step guidance on how to set up and sustain successful 5S implementations. 5S Made Easy fills this need. Written by an expert whose focus for the last decade has been nothing but 5S the book supplies in-depth guidance on how to implement and sustain each of the 5S pillars‘sort set in order shine standardize and sustain. The book uses an easy-to-follow format that was designed for use during 5S events. It provides color images of real-world 5S solutions including before and after pictures from the field. It also supplies readers with online access to all of the forms and documents needed for an effective 5S program. All the forms and documents are provided in an easily editable format to fit any operation. | 5S Made Easy A Step-by-Step Guide to Implementing and Sustaining Your 5S Program

GBP 175.00
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High-Performance Coaching for Managers A Step-by-Step Approach to Increase Employees' Performance and Productivity

High-Performance Coaching for Managers A Step-by-Step Approach to Increase Employees' Performance and Productivity

Coaching is a necessary skill for managers. It is important as a fundamental part of an organization's talent efforts—including talent acquisition development and retention strategies. For a coaching program to succeed in an organization it should be recognized as a useful approach throughout the organization and become part of the fabric of the corporate culture. Performance Coaching for Managers provides an important tool for organizations to use to train their managers on coaching. This book differs significantly from other books in the coaching market. Many books on coaching cast coaches as facilitators who question their clients (the coachees) helping them to articulate their own problems formulate their own solutions develop their own action plans to solve problems and measure the success of efforts to implement those plans. That is called a nondirective approach. But this book adopts a directive approach by casting the coach as a manager who diagnoses the problems with worker job performance and offers specific advice on how to solve those problems. While there is nothing wrong with a nondirective approach it does not always work well in job performance reviews in which the manager must inform the worker about gaps between what is needed (the desired) and what is performed (the actual). The significant difference between what is currently available in the market and what is offered in this book is the authors' collective experience of over 70 combined years of hands-on research and delivery experiences in the Human Resources Development field. According to the Harvard Business Review (2015) workers generally expect their immediate supervisors to give them honest feedback on how well they do their jobs—and specific advice on what to do if they are not performing in alignment with organizational expectations. When workers do not receive advice—but instead are questioned about their own views—they regard their managers as either incompetent or disingenuous. Effective managers should be able to offer direction to their employees. After all managers are responsible for ensuring that their organizational units deliver the results needed by the organization. If they fail to do that the organization does not achieve its strategic goals. This book gives managers direction in how to offer directive coaching to their workers. | High-Performance Coaching for Managers A Step-by-Step Approach to Increase Employees' Performance and Productivity

GBP 39.99
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Project Management Skills for Healthcare Methods and Techniques for Diverse Skillsets

Project Management Skills for Healthcare Methods and Techniques for Diverse Skillsets

Project management skills are valuable for any healthcare project not just technology projects. Non-technology activities that would benefit from project management skills include implementing a new policy housewide updating training for use of the electronic health record (EHR) creating a new orientation program quality assurance activities submitting an article or presentation writing a research proposal or opening a new patient care unit. In addition project management skills are not just for project managers but they can be used by anyone leading these types of activities such as managers staff educators and researchers. Many books on healthcare project management have been focused on technology projects while non-technology projects flounder without the required knowledge or skills of the person leading the project. The purpose of this book is to discuss these skills based on the Project Management Institute (PMI) standards in a way that non-project managers would be able to understand and apply. Concepts from project initiation through project closure will be presented twice first for novices and then for project leaders with more advanced skills. Practical accessible and containing numerous examples for each phase of the PMI Framework this book will be a valuable resource for all healthcare professionals and both novice and experienced project managers. | Project Management Skills for Healthcare Methods and Techniques for Diverse Skillsets

GBP 39.99
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The Basics of Hoshin Kanri

The Basics of Hoshin Kanri

The problem with most Hoshin Kanri books is that they describe a complex methodology that is overwhelming to most leaders and their organizations. The need to essentially change the culture of the entire organization to make Hoshin work isn�t practical for most companies when first starting out. The Basics of Hoshin Kanri uses an easy-to-follow story format to simplify and explain Hoshin Kanri � a method for strategy deployment. Supplying clear descriptions of the steps of Hoshin Kanri it advocates using Hoshin as an important tool for improving an organization�s existing planning and execution system while simultaneously moving the culture of the organization forward. The book provides readers with a new understanding of Hoshin Kanri as a powerful deployment system for strategic planning defining a direction and priorities and aligning the organization around that direction. It begins by telling the story of a manufacturing executive that uses a simple Hoshin Kanri approach to make significant change in his personal life. Next the book illustrates how this executive prepares to apply Hoshin Kanri to deploy strategy within his business. It concludes by presenting fascinating excerpts from the author�s own interviews with experts in the field of Hoshin Kanri. All business leaders want their organizations to be great in all respects but the reality is that they must get to good before they can consider becoming great.

GBP 180.00
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Who Knew? Inside the Complexity of American Health Care

Who Knew? Inside the Complexity of American Health Care

Despite all the writing and the research America’s health care industry continues to fail at providing health care that is accessible and affordable with measurable quality. The fundamental reason we have failed is that health care is not only a complex business but the most complex in our economy. Other industries are disrupted some readily adapt to new markets; some leverage information technology and innovative and cost-saving ways. But to date health care has resisted. The customary approaches tried in other industries seem not to apply to health care. Why? Why is the health care industry so politically divisive? Why is the quality of health care services so difficult to measure? Why do patients often fail to understand their own health care? Why are security and privacy such unique challenges in health care? Why is the payment process for health care services so complicated and challenging? This book seeks to answer these questions. This book written by a well know industry ‘insider’ with 35+ years working at senior levels in hospital operations and information technology discusses nine major factors that in combination contribute to health care’s complexity. The author concludes that until we understand why health is so complex we will continue to see books complaining about the poor state of health care in the U. S. and proposals for change that are generally unsuccessful and innovative technology products that fail to deliver expected results. | Who Knew? Inside the Complexity of American Health Care

GBP 24.99
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Mapping the Total Value Stream A Comprehensive Guide for Production and Transactional Processes

Mapping the Total Value Stream A Comprehensive Guide for Production and Transactional Processes

Mapping the Total Value Stream defines and elaborates on the concepts of value stream mapping (VSM) for both production and transactional processes. This book reshapes and extends the lessons originally put forward in a number of pioneering works including the popular Value Stream Management for the Lean Office. It reinforces fundamental concepts and theoretical models with real-world applications and complete examples of the value stream mapping technique. To educate VSM mappers on the specific mechanics of the technique the text provides in-depth explanations for commonly encountered situations. The authors also provide a more complete perspective on the concept of availability. While they discuss availability of equipment in transactional processes they extend the concept by elaborating on availability as it applies to employees. The calculation of process lead time for work queues is taken to an advanced level � not only is the calculation of this lead time explained but the text also covers the very real possibility of having more work in the queue than available time. While previous books have focused on only production process VSM or transactional process VSM this work meets the real needs of both manufacturers and service sector organizations by dealing with both types. It goes beyond explaining each scenario to teach readers what techniques are commonly applicable to both and also explains areas of difference so that mappers will be able to readily adapt to whatever unique situations present themselves. | Mapping the Total Value Stream A Comprehensive Guide for Production and Transactional Processes

GBP 180.00
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Implementing Hoshin Kanri How to Manage Strategy Through Policy Deployment and Continuous Improvement

Implementing Hoshin Kanri How to Manage Strategy Through Policy Deployment and Continuous Improvement

This book focuses on the implementation of Hoshin Kanri. It is a response to most books on strategic planning that tend to downplay the implementation and only describe the fully implemented planning process. The power of this book originates from a project in which a team of five professionals over a period of three years implemented Hoshin Kanri in 14 companies; results were drawn from 130 workshops with leadership teams. The project team subsequently ran several accelerators inside large and small companies as well as public institutions. All these experiences together form the implementation focus of the book. Moreover the organization of the book mirrors the message of its scientific thinking which is also the basic principle of Hoshin Kanri: Chapter 1 focuses on the basic analysis—Is Hoshin Kanri something for your organization? Chapter 2 addresses the ambition—What is the vision for strategy work in your organization? Chapter 3 presents the conditions needed for effective strategic work. Chapter 4 discusses the choice of implementation strategy and your role as the change agent. Chapter 5 describes how Hoshin Kanri works when implemented. Chapter 6 addresses coaching/mentoring and the Kata philosophy. Chapter 7 presents important analytical tools. Appendix 1 describes the journey made by a medium-sized construction company. Essentially this book describes in a concrete and structured way how you—the change agent—can use Hoshin Kanri in your organization to tackle large and complex challenges. | Implementing Hoshin Kanri How to Manage Strategy Through Policy Deployment and Continuous Improvement

GBP 31.99
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The Resilient Healthcare Organization How to Reduce Physician and Healthcare Worker Burnout

The Resilient Healthcare Organization How to Reduce Physician and Healthcare Worker Burnout

Professional burnout is an epidemic in America. Approximately half of physicians and nurses are affected and at risk for themselves and their patients. Much has been written about professional burnout. The term was originally coined in the 1970s by American psychologist Herbert Freudenberger to describe the consequences of severe stress and high ideals experienced by people working in helping professions. Since then many books have been written to address this looming national public health crisis. But unfortunately there has been much less written from a solution standpoint: getting to the root cause of why this is occurring now more than ever. The Resilient Healthcare Organization engages readers focusing on physicians and healthcare professionals and their experiences and how they overcame a loss of enthusiasm for work feelings of cynicism and a low sense of personal accomplishment. The feelings of emotional exhaustion are characterized by depersonalization and perceived ineffectiveness. These are the cardinal features that define burnout and affect almost 50% of physicians and 30–70% of nurses. This book addresses why burnout is viewed as a threat and how it can be fought. The author discusses the contributing factors and solutions at the health system and societal level. Additionally this book explores the current and future etiology and impacts on physicians and healthcare professionals with a significant emphasis on solutions at both the individual level and the system level. Contributors: Patricia S. Normand MD Bruce Flareau MD Kathleen Ferket MSN APRN Daniel Edelman DO and Peter B. Angood MD. | The Resilient Healthcare Organization How to Reduce Physician and Healthcare Worker Burnout

GBP 31.99
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The Performance Management Systems Playbook Integrating the ISO 56002 and 56004 Standards Into Your Business Operations

The Performance Management Systems Playbook Integrating the ISO 56002 and 56004 Standards Into Your Business Operations

The objective of the ISO 56002 standard is to provide a framework on how to build an innovation ecosystem that can be sustained over time. Similar to the quality management system that ISO established decades ago this standard provides instructions related to best practices on how to establish an Innovative Management System within an organization. However it does not provide guidance on how to implement and/or use the standard. The ISO Standard 56004 Innovation Management Assessment was designed to define the maturity level of an organization's Innovation Management System. The primary purpose of most Innovative Management Systems is to process a continuous flow of new and highly creative outputs that will meet external customers’ needs and expectations. The users of ISO 56002 and 56004 know that they are what to do documents. This book however shows you how to do it! Both ISO Standard 56002 and 56004 are focused on improving the organization's innovative management system. This book focuses on how to train employees on how to use the system to add value to the organization’s stakeholders. There are no books out on the subject – this book greatly assists managers business leaders entrepreneurs and consultants seeking help in using the innovation management system effectively and efficiently. Essentially this book presents an effective marriage between the innovative management system and how it will operate when it becomes part of the operating procedures. | The Performance Management Systems Playbook Integrating the ISO 56002 and 56004 Standards Into Your Business Operations

GBP 38.99
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Simplifying Risk Management An Evidence-Based Approach to Creating Value for Stakeholders

Simplifying Risk Management An Evidence-Based Approach to Creating Value for Stakeholders

Recent decades have seen much greater attention paid to risk management at an organizational level as evidenced by the proliferation of legislation regulation international standards and good practice guidance. The recent experience of Covid-19 has only served to heighten this attention. Growing interest in the discipline has been accompanied by significant growth in the risk management profession; but practitioners are not well served with suitable books to guide them in their work or challenge them in their professional development. This book attempts to place the practice of risk management within organizations into a broader context looking as much at why we try to manage risk as how we try to manage risk. In doing so it challenges two significant trends in the practice of risk management: • The treatment of risk management primarily as a compliance issue within an overall corporate governance narrative; and • The very widespread use of qualitative risk assessment tools (“heat maps” etc. ) which have absolutely no proven effectiveness. Taken together these trends have resulted in much attention being devoted to developing formalized systems for identifying and analyzing risks; but there is little evidence that this is driving practical cost-effective efforts to actually manage risk. There appears to be a preoccupation with the risks themselves rather than a focus on the positive actions that can (and should) be taken to benefit stakeholders. This book outlines a simple quantitative approach to risk management which refocuses attention on treating risks; and presents choices about risk treatment as normal business decisions. | Simplifying Risk Management An Evidence-Based Approach to Creating Value for Stakeholders

GBP 39.99
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Lean Sustainability Creating Safe Enduring and Profitable Operations

Lean Sustainability Creating Safe Enduring and Profitable Operations

The Japan Institute of Plant Maintenance defines safety as the maintenance of peace of mind. Without peace of mind or the serenity brought about by a safe working environment employees will be unwilling and even unable to focus their energies on production improvement. Thus it can be said that all improvement begins with safety. Winner of a 2013 Shingo Research and Professional Publication Award! A how-to manual on the proper integration of safety and environmental sustainability with Lean implementations Lean Sustainability: Creating Safe Enduring and Profitable Operations provides a proven recipe for achieving safety and sustainability excellence. This book is the result of the author‘s two decades of experience implementing Lean; Safety Health and Environmental (SHE); and sustainability processes in the chemical food and consumer products industries. It unveils valuable lessons learned and little-known tips for eliminating waste and increasing process efficiency while reducing safety incidents and the overall impact on the environment. The text illustrates how to use the SHE Pillar as a gateway to continuous improvement regardless of the improvement methodology you use. Bolstered with proven methodologies and real-world advice it introduces novel approaches for achieving safety and sustainability excellence including: Autonomous Safety‘supplying employees with the knowledge skills and motivation to work safely Triple Zero the achievement of zero accidents zero environmental incidents and zero losses Green Value Stream Mapping the application of Value Stream Mapping to environmental and sustainability issues Although there are many books on Lean sustainability and SHE few explain how to integrate these dynamic tools. Walking you through this process this book supplies the tools to create a synergy that wil | Lean Sustainability Creating Safe Enduring and Profitable Operations

GBP 180.00
1

Cognitive Readiness in Project Teams Reducing Project Complexity and Increasing Success in Project Management

Cognitive Readiness in Project Teams Reducing Project Complexity and Increasing Success in Project Management

Issues surrounding business complexity plague organizations throughout the world. This situation is particularly true of the numerous complex projects and programs upon which organizations embark on a regular basis. Current project management processes and standards are based on Newtonian/Cartesian principles such as linearity reductionism and single source problem causation. However complex projects exhibit both Newtonian/Cartesian characteristics and complex systems characteristics such as emergence self-organization non-linearity non-reductionism and multi-source problem causation. To conduct successful projects complementary ways of approaching projects are required and new competencies for those who manage projects and for those on project teams are required as well. There are a number of books available to help project managers and teams address the issue of systems behavior. However there are none that approach complex projects from a neuroscience-based approach to human behavior and ambiguity. This book does exactly that in order to reduce project complexity and thereby increase the probability of project success. Cognitive Readiness in Project Teams looks to the concept of cognitive readiness (CR) first developed by the United States Department of Defense to better prepare and manage teams of individuals in complex battlefield situations. Its intent is to make project managers and teams more focused responsive resilient and adaptive through self-mastery and the mastering of interpersonal relationships. It introduces a CR framework for project managers and teams. This framework has neuroscience fundamentals and theorems as the foundation for the three pillars of CR: mindfulness emotional intelligence and social intelligence. The book is a compendium of chapters written by renowned authors in the fields of project management neuroscience mindfulness and emotional and social intelligence. | Cognitive Readiness in Project Teams Reducing Project Complexity and Increasing Success in Project Management

GBP 31.99
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Leading Medicaid Managed Care Plans A State Relationship Perspective

Leading Medicaid Managed Care Plans A State Relationship Perspective

Leading Medicaid Managed Care Plans examines leadership actions necessary to successfully operate a Medicaid managed care plan with emphasis on the relationship with the state Medicaid agency the health plan is contracted with. With appropriate operational and governance oversight and with solid mutually respectful relationships with the state agency Medicaid health plans are more likely to sustain success and prosperity for the long term. The approach of Leading Medicaid Managed Care Plans builds on key infrastructure elements that need to be in place when contracting with a state agency and for overall success of the organization. It takes a pragmatic and methodical approach interspersed with real-life examples of what to do for success and what actions to avoid that frequently lead to failure. This approach is different from most managed care books (Medicaid or otherwise) as those mostly focus on the process of the business (such as details around claims payment or provider contracting) and ignore the role of the state Medicaid agency and its importance in retaining the contractual relationship. This book differs also on its emphasis on organizational foundational elements and strategic leadership skills necessary to sustain success. The author has years of experience in turning around failing Medicaid managed care plans and observing what they all had in common that contributed to those failures. One common feature was the deterioration of the relationship with the state Medicaid agency they were contracted with and how close they all came to losing their multi-million dollar businesses. The purpose of this book is to educate and inspire managed care executives and senior leaders who operate Medicaid health plans and to help them understand what elements are needed for successful health plans and a sustainable relationship with the people directing the state Medicaid agency. | Leading Medicaid Managed Care Plans A State Relationship Perspective

GBP 59.99
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Organization Development Interventions Executing Effective Organizational Change

Organization Development Interventions Executing Effective Organizational Change

To effectively adapt and thrive in today’s business world organizations need to implement effective organizational development (OD) interventions to improve performance and effectiveness at the individual group and organizational levels. OD interventions involve people trust support shared power conflict resolution and stakeholders’ participation just to name a few. OD interventions usually have broader scope and can affect the whole organization. OD practitioners or change agents must have a solid understanding of different OD interventions to select the most appropriate one to fulfill the client’s needs. There is limited precise information or research about how to design OD interventions or how they can be expected to interact with organizational conditions to achieve specific results. This book offers OD practitioners and change agents a step-by-step approach to implementing OD interventions and includes example cases practical tools and guidelines for different OD interventions. It is noteworthy that roughly 65% of organizational change projects fail. One reason for the failure is that the changes are not effectively implemented and this book focuses on how to successfully implement organizational changes. Designed for use by OD practitioners management and human resources professionals this book provides readers with OD basic principles practices and skills by featuring illustrative case studies and useful tools. This book shows how OD professionals can actually get work done and what the step-by-step OD effort should be. This book looks at how to choose and implement a range of interventions at different levels. Unlike other books currently available on the market this book goes beyond individual group and organizational levels of OD interventions and addresses broader OD intervention efforts at industry and community levels too. Essentially this book provides a practical guide for OD interventions. Each chapter provides practical information about general OD interventions supplies best practice examples and case studies summarizes the results of best practices provides at least one case scenario and offers at least one relevant tool for practitioners. | Organization Development Interventions Executing Effective Organizational Change

GBP 38.99
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Nursing and Informatics for the 21st Century - Embracing a Digital World 3rd Edition Book 3 Innovation Technology and Applied Informatic

Nursing and Informatics for the 21st Century - Embracing a Digital World 3rd Edition Book 3 Innovation Technology and Applied Informatic

Innovation Technology and Applied Informatics for Nurses explores informatics trends emerging over the next decade including personalized healthcare telehealth artificial intelligence voice recognition and predictive analytics. Emphasis is placed on their importance benefits and key challenges for nurses. Digital health and patient-generated data in the context of remote monitoring are highlighted with a focus on digital health tools issues challenges and implications for the future. A featured case study includes the use of patient-generated data during the COVID-19 pandemic including critical lessons learned. A discussion of the technological building blocks of sensors and the Internet of Things highlights examples of how healthcare delivery system models of care are being transformed. Applied data science as an emerging healthcare discipline explores natural language processing data science frameworks implications for data bias and ethical considerations. The conceptual building blocks of artificial intelligence and machine learning are outlined resulting in a call for all nurses to develop an improved understanding of implications for our practice and our patients. Telehealth is described as including modalities services virtual care human factors and financial legal and regulatory considerations. Key drivers and stakeholders advancing simulation-based care delivery are discussed including recommendations for how healthcare organizations can perform event simulation as they prepare to meet the risk management needs of the future. This book concludes by highlighting documentation best practices implemented during the COVID-19 pandemic. Nursing and Informatics for the 21st Century – Embracing a Digital World 3rd Edition is comprised of four books which can be purchased individually: Book 1: Realizing Digital Health – Bold Challenges and Opportunities for Nursing Book 2: Nursing Education and Digital Health Strategies Book 3: Innovation Technology and Applied Informatics for Nurses Book 4: Nursing in an Integrated Digital World that Supports People Systems and the Planet | Nursing and Informatics for the 21st Century - Embracing a Digital World 3rd Edition Book 3 Innovation Technology and Applied Informatic

GBP 69.99
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Nursing and Informatics for the 21st Century - Embracing a Digital World 3rd Edition - Book 2 Nursing Education and Digital Health Strategies

Nursing and Informatics for the 21st Century - Embracing a Digital World 3rd Edition - Book 2 Nursing Education and Digital Health Strategies

Nursing Education and Digital Health Strategies explores the current state of health and healthcare education as well as that of nursing informatics education. These topics include technologies-enabled education for all nurses and interprofessional collaborations from a worldwide perspective. The New learning for applied critical thinking will include technology content skills versus tools and the use of smart systems for care delivery the role of critical thinking and uniqueness of nursing care delivery. Further how these changes are understood as a paradigm shift that needs to be incorporated along with nursing and healthcare education is emphasized. The effects of technology on human behavior are also explored addressing human–factors interaction interdependence of human–computer interaction and other effects of technology on wellbeing. As part of nursing education learning from clients/patients to better shape and advance nursing education and scholarship are discussed. Academic–clinical practice partnerships for a digital future how teams are working together (clinician/teacher) for better healthcare delivery and applied knowledge—including joint appointments (exchange of academia and applied expertise) academic–applied human resources and interprofessional learning/development—are discussed. This book closes by discussing and using case studies to showcase nursing competencies for the next decade implications for preparing the healthcare workforce for a digital world faculty readiness and the interaction with gaming and simulations. Nursing informatics education including continuing education beyond academia i. e. informal education worldwide as well as global challenges to support digital world capabilities are described. Hands-on Experiential Delivery and learning-based case studies are also included. Nursing and Informatics for the 21st Century – Embracing a Digital World 3rd Edition is comprised of four books which can be purchased individually: Book 1: Realizing Digital Health – Bold Challenges and Opportunities for Nursing Book 2: Nursing Education and Digital Health Strategies Book 3: Innovation Technology and Applied Informatics for Nurses Book 4: Nursing in an Integrated Digital World that Supports People Systems and the Planet | Nursing and Informatics for the 21st Century - Embracing a Digital World 3rd Edition - Book 2 Nursing Education and Digital Health Strategies

GBP 74.99
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Lean for the Process Industries Dealing with Complexity Second Edition

Lean for the Process Industries Dealing with Complexity Second Edition

Compared to its widespread implementation across almost all areas of production Lean improvement efforts lag within the process industries. While many innovators have successfully applied Lean principles to these industries during the past three decades most of those pioneering efforts were never recorded to guide the improvement efforts of others. Drawing on more than 40 years of application experience at one of the world’s largest chemical and materials manufacturers coupled with 10 years in private practice Peter King corrects this void by providing the first comprehensive resource written explicitly for change agents within the process industries. Focusing on areas where the improvement needs of the process industry differ from parts assembly manufacturing Lean for the Process Industries: Dealing with Complexity Second Edition: Covers each of the eight wastes commonly described in Lean literature looking at how they manifest themselves in process operations. Explains how to adapt value stream mapping for process operations. Shows how to identify the root causes of bottlenecks and how to manage them to optimize flow until they can be eliminated. Provides practical techniques to overcome the barriers which have prevented the application of Cellular Manufacturing to process operations. Discusses the role of business leadership in a Lean strategy describing both enabling and counter-productive management behaviors Since the publication of the first edition of this book Peter King has been busy consulting with food beverage gasoline additive and nutraceutical companies - these new experiences have broadened his perspectives on certain Lean processes and have given him a richer set of examples to discuss in this new edition. While Value Stream Mapping is a very powerful tool to understand flow bottlenecks and waste in an operation the traditional format as presented in many other books does not describe all of the data required to fully understand process flow and its detractors. This new edition highlights the necessary additions with examples of why they are useful. Product wheel scheduling achieves production leveling in a far more comprehensive and effective way than traditional heijunka methods. This edition has a more thorough description of the wheel concept and design steps and more examples from actual applications. | Lean for the Process Industries Dealing with Complexity Second Edition

GBP 48.99
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Sustaining Lean Creating a Culture of Continuous Improvement

Sustaining Lean Creating a Culture of Continuous Improvement

Lean is about building and improving stable and predictable systems and processes to deliver to customers high-quality products/services on time by engaging everyone in the organization. Combined with this organizations need to create an environment of respect for people and continuous learning. It’s all about people. People create the product or service drive innovation and create systems and processes and with leadership buy-in and accountability to ensure sustainment with this philosophy employees will be committed to the organization as they learn and grow personally and professionally. Lean is a term that describes a way of thinking about and managing companies as an enterprise. Becoming Lean requires the following: the continual pursuit to identify and eliminate waste; the establishment of efficient flow of both information and process; and an unwavering top-level commitment. The concept of continuous improvement applies to any process in any industry. Based on the contents of The Lean Practitioners Field Book the purpose of this series is to show in detail how any process can be improved utilizing a combination of tasks and people tools and introduces the BASICS Lean® concept. The books are designed for all levels of Lean practitioners and introduces proven tools for analysis and implementation that go beyond the traditional point kaizen event. Each book can be used as a stand-alone volume or used in combination with other titles based on specific needs. Each book is chock-full of case studies and stories from the authors’ own experiences in training organizations that have started or are continuing their Lean journey of continuous improvement. Contents include valuable lessons learned and each chapter concludes with questions pertaining to the focus of the chapter. Numerous photographs enrich and illustrate specific tools used in Lean methodology. Sustaining Lean: Creating a Culture of Continuous Improvement focuses on standard work audits training Lean Practitioner certification Hoshin planning Lean Leadership and how to run effective meetings. The authors discuss the cultural transformation which must occur to create a Lean culture by understanding what the components are in this culture. The importance of training and the value of the person are also discussed as is what it takes to be a Lean leader. | Sustaining Lean Creating a Culture of Continuous Improvement

GBP 38.99
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Creativity Innovation and Entrepreneurship The Only Way to Renew Your Organization

Creativity Innovation and Entrepreneurship The Only Way to Renew Your Organization

People with ideas are dreamers. People who get things done are doers. One doer is worth eight dreamers. There are three kinds of people who make up an innovator. There are inventors (people who have new and unique ideas) problem solvers (people who have ideas about how to correct a previous error) and entrepreneurs (people who transform ideas into realities). Put them altogether they spell innovator. Most innovative books today focus on ways to create new and unique ideas; some of them also address problem-solving but this is less than 10% of the methodologies that the innovator needs to master. The approaches used in this book transform an idea into reality or to put it another way deliver innovative products to make a profit for the organization and instill pride in its employees. This means that every step in the process needs to have innovation applied to it in order to meet the expectations and demands of today's sophisticated customer. This book is designed to help the reader and their organization complete the complex process of bringing a new product to market by presenting what is expected at each step in the cycle and providing step-by-step instructions on what to do at each specific step. In large to mid-sized organizations this book is designed to help each individual understand how they fit into the innovative cycle and explains why they should be more creative related to the work they do and more conscious of the contributions they can make. It emphasizes the importance of every individual contributing to the organization's innovative process. The book is designed to help the organization understand its Innovation Systems Cycle. In the early part of the cycle it focuses on weeding out projects that do not have the potential to produce value-added results to the stakeholders. By using the guidelines outlined in this book an organization can reduce its new project failure rate by as much as 50% which should result in almost doubling the organization’s new product output thereby increasing profits by as much as 15%. | Creativity Innovation and Entrepreneurship The Only Way to Renew Your Organization

GBP 27.99
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