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How to Become a Counselling Psychologist

How to Become an Educational Psychologist

The Boy Question How To Teach Boys To Succeed In School

Straight Talk about ADHD in Girls How to Help Your Daughter Thrive

Bright Kids Who Couldn't Care Less How to Rekindle Your Child's Motivation

Museums as Agents for Social Change Collaborative Programmes at the Mutare Museum

Museums as Agents for Social Change Collaborative Programmes at the Mutare Museum

Museums as Agents for Social Change is the first comprehensive text to examine museum practice in a decolonised moment moving beyond known roles of object collection and presentation. Drawing on studies of Mutare museum a regional museum in Eastern Zimbabwe this book considers how museums with inherited colonial legacies are dealing with their new environments. The book provides an examination of Mutare museum’s activism in engaging with topical issues affecting its surrounding community and Chipangura and Mataga demonstrate how new forms of engagement are being deployed to attract new audiences whilst dealing with issues such as economic livelihoods poverty displacement climate change and education. Illustrating how recent programmes have helped to reposition Mutare museum as a decolonial agent of social change and an important community anchor institution the book also demonstrates how other museums can move beyond the colonial preoccupation with the gathering of collections conservation and presentation of cultural heritage to the public. Museums as Agents for Social Change will primarily be of interest to academics and students working in the fields of museum and heritage studies history archaeology and anthropology. It should also be appealing to museum professionals around the world who are interested in learning more about how to decolonise their museum. | Museums as Agents for Social Change Collaborative Programmes at the Mutare Museum

GBP 16.99
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How to Become a Successful College Student The Tools Habits and Skills Needed to Foster College Readiness

The Little Book of Reflective Practice A Practical Guide to the Early Years

Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

If you don’t offer great customer experience your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an OK experience and get away with it. In today’s hypercompetitive environment companies can no longer be just B2C or B2B. They must become B2Me – more personal more relevant. With customers having higher expectations and access to more information than ever before companies must create stellar frictionless personalized and memorable customer experiences if they plan to stay in the game. In this book you will learn: • What customer experience truly is. • How emotions can increase customer loyalty…or make customers ditch a brand. • Which behaviors and attitudes lose customers. • Ten easy practical and proven ways to immediately improve your customer experience. • What renowned companies do to offer the best customer experience. This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience whether it be managers associates sales reps marketing professionals web strategists accountants customer service reps delivery people or installers. No matter what role you play this book offers easy tips recommendations and examples to help improve customer experience realistically sustainably and affordably. | Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

GBP 16.99
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Cool to be Kind How to Negotiate the World of Friendships and Relationships

Arriving Well Activity Book Therapeutic Activities to Support Kids Aged 6-12 who have Moved to a New Country

Arriving Well Activity Book Therapeutic Activities to Support Kids Aged 6-12 who have Moved to a New Country

Moving from country to country is no small feat. This activity book is designed for use with children aged 6-12 to help those on the move to navigate the process of global transition smoothly. Based on the latest relocation and transition research wellbeing boosting strategies are shared for transition and beyond. Children are introduced to mindful activities and are encouraged to use their creativity by annotating and illustrating the pages as they move through the book allowing them to be an active participant in their move. Arriving Well Activity Book helps the child settle in their new place to reflect on the move and understand that change is a part of life. Full of valuable strategies to boost wellbeing as they move forward the text highlights top tips for settling in. The book normalises mixed feelings helping the child to understand the process of transition and reflect on their sense of control. This book can be used effectively alongside: Leaving Well Activity Book which helps children to reflect on how they feel about the move to remember other moves and understand that change is a part of life. Moving On Facilitator’s Guide which offers guidance notes and prompts to help bring out the best experience for the child and is designed to help the adult feel confident in their delivery and in responding to any questions. It contains key points to consider examples of ‘what you could say’ as well as explains the theory behind the workbook activities. Acting as a tool for engagement Arriving Well Activity Book will help children come to terms with the move and help adults support children through the arrival and settling in period. | Arriving Well Activity Book Therapeutic Activities to Support Kids Aged 6-12 who have Moved to a New Country

GBP 12.99
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Leaving Well Activity Book Therapeutic Activities to Support Kids Aged 6-12 who are Moving to a New Country

Leaving Well Activity Book Therapeutic Activities to Support Kids Aged 6-12 who are Moving to a New Country

Moving from country to country is no small feat. This activity book is designed for use with children aged 6-12 to help those on the move to navigate the process of global transition smoothly. Based on the latest relocation and transition research wellbeing boosting strategies are shared for transition and beyond. Children are introduced to mindful activities and are encouraged to use their creativity by annotating and illustrating the pages as they move through the book allowing them to be an active participant in their move. Leaving Well Activity Book helps children to reflect on how they feel about the move to remember other moves and understand that change is a part of life. Full of valuable strategies to boost wellbeing as they move forward the text highlights top tips for expressing feelings that will help children prepare for departure. The book normalises mixed feelings helping the child acknowledge their hopes and fears and reflect on their sense of control. This book can be used effectively alongside: Arriving Well Activity Book which helps the child settle in their new place to reflect on the move and understand that change is a part of life. Moving On Facilitator’s Guide which offers guidance notes and prompts to help bring out the best experience for the child and is designed to help the adult feel confident in their delivery and in responding to any questions. It contains key points to consider examples of ‘what you could say’ as well as explains the theory behind the workbook activities. Acting as a tool for engagement Leaving Well Activity Book will help children come to terms with the move and help adults support children preparing to leave for a new country. | Leaving Well Activity Book Therapeutic Activities to Support Kids Aged 6-12 who are Moving to a New Country

GBP 12.99
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How to Become a Sport and Exercise Psychologist

How to Structure a Thesis Report or Paper A Guide for Students

How to Structure a Thesis Report or Paper A Guide for Students

How to Structure a Thesis Report or Paper provides concise practical guidance for students to help make their writing more structured at any level. It assists students in demonstrating what they have learned in the relevant course or degree programme in a way that is accessible to the supervisor and the examiner. Drawing on almost 20 years of supervision experience the author presents the eight sections of a well-structured thesis report or paper together with discussing other relevant issues. Each chapter provides a detailed description of why each section of a thesis report or paper is structured in the way it is and its relationship to the whole piece of work. Good and bad examples are provided throughout the book and there is a focus on key areas such as the six parts of an Introduction and its relationship to the Conclusion how to phrase clear research questions and hypotheses to the use of references and how to make the thesis report or paper easier to read. The structure presented in this book can be used to support many courses on the student’s entire degree programme as the structure can be adapted by re-arranging or deleting sections. This book is an invaluable aid to students at all stages in higher education from their first report or paper until they write their final thesis. It provides clear guidelines for when students should ask their supervisors for advice and when students can use their own initiative to learn the most. It makes writing a thesis report or papers more straightforward! | How to Structure a Thesis Report or Paper A Guide for Students

GBP 16.99
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Mind Maps for Medical Students Clinical Specialties

Mind Maps for Medical Students

How to Raise a Puppy A Dog-centric Approach

Parties and Political Change in South Asia

The Family Guide to Getting Over OCD Reclaim Your Life and Help Your Loved One

Coping with Cancer DBT Skills to Manage Your Emotions-and Balance Uncertainty with Hope

Climate Obstruction How Denial Delay and Inaction are Heating the Planet

GBP 16.99
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Use Your Words Discussing Articulation

Leading with Love: How Compassionate Leadership Enables Schools to Thrive

The Complete Family Guide to Dementia Everything You Need to Know to Help Your Parent and Yourself

How Monsters Wish to Feel A Story about Emotional Resilience

How Monsters Wish to Feel A Story about Emotional Resilience

How Monsters Wish to Feel is a therapeutic story about a journey to develop emotional resilience. Using the analogy of the Japanese art of Kintsugi whereby broken pottery is restored to wholeness with a golden lacquer the story alludes to the importance of focusing on the strengths and protective factors in a child's life rather than the problems and risks in order to promote emotional resilience. It depicts a tale of how a child’s needs can sometimes become distorted so that the needs we see expressed through outward behaviour (the monster) mask the true hidden emotional needs that go unmet. The story also alludes to the importance of focusing on the strengths and protective factors in a child’s life rather than the problems and risks in order to promote emotional resilience. This beautifully illustrated storybook will appeal to all children and can be used by practitioners educators and parents as a tool to discuss emotional resilience with children. This story can be purchased alongside six other storybooks as part of a set (ISBN: 9781138556478) as well as in a set alongside the guidebook Nurturing Emotional Resilience in Vulnerable Children and Young People and six other storybooks (9781138556454). The guidebook outlines ways to use these beautifully told and visually appealing stories to nurture emotional resilience with children and will be invaluable tools for anyone working to build emotional resilience with children and young people. | How Monsters Wish to Feel A Story about Emotional Resilience

GBP 13.99
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