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Postnatal and Neonatal Midwifery Skills

Jacob's Ladder Reading Comprehension Program Nonfiction Student Workbooks Grade 5 Fiction and Nonfiction Comparisons (Set of 5)

Jacob's Ladder Reading Comprehension Program Nonfiction Student Workbooks Grade 5 Science and Math (Set of 5)

Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

If you don’t offer great customer experience your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an OK experience and get away with it. In today’s hypercompetitive environment companies can no longer be just B2C or B2B. They must become B2Me – more personal more relevant. With customers having higher expectations and access to more information than ever before companies must create stellar frictionless personalized and memorable customer experiences if they plan to stay in the game. In this book you will learn: • What customer experience truly is. • How emotions can increase customer loyalty…or make customers ditch a brand. • Which behaviors and attitudes lose customers. • Ten easy practical and proven ways to immediately improve your customer experience. • What renowned companies do to offer the best customer experience. This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience whether it be managers associates sales reps marketing professionals web strategists accountants customer service reps delivery people or installers. No matter what role you play this book offers easy tips recommendations and examples to help improve customer experience realistically sustainably and affordably. | Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

GBP 16.99
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Closing the Vocabulary Gap

All About Autism: A Practical Guide for Primary Teachers

All About Autism: A Practical Guide for Primary Teachers

All About Autism is an accessible and informative guide for primary school teachers designed to increase their knowledge and understanding of autism and enhance their toolkit with practical adaptable strategies to support autistic children in their care. The book initially explores key traits and terminology debunks myths and misconceptions and shines a light on the strengths and abilities of autistic learners. It then introduces readers to a range of easy-to-implement ideas for practice and concrete solutions to provide further support all with the child at the heart. All About Autism includes: Practical strategies tailored to the primary key stages with current research broken down into easily digestible chunks Guidance on a range of topics from the importance of play for developing communication and supporting sensory needs to building peer relationships and social awareness for all Strategies to create an autistic-friendly environment and teach in a way that caters to students with different ways of learning Advice for helping autistic learners with problem solving and managing demands tests and bridging the gap between primary and secondary school Easy to dip in and out of chapters with signposting to further research resources and support Taking a celebratory approach the guide focuses on difference rather than deficit and weaves together the voices of autistic children and parents alongside practical examples of what high-quality and adapted teaching should look like. It will be essential reading for all primary school educators SENCOs and parents who are supporting autistic learners aged 4-11. | All About Autism: A Practical Guide for Primary Teachers

GBP 14.99
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Parent's Quick Start Guide to Autism

What UX is Really About Introducing a Mindset for Great Experiences

What UX is Really About Introducing a Mindset for Great Experiences

In this not-too-long and easy-to-read book author Celia Hodent presents a clear overview of the challenges demands and rewards of becoming a user experience professional. If this field interests you there’s no better place to start than with the volume you now hold in your hand. Alan Cooper Ancestry Thinker Software Alchemist Regenerative Rancher Author of The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity The main objective of What UX is Really About: Introducing a Mindset for Great Experiences is to provide a quick introduction to user experience (UX 101) for students professionals or simply curious readers who want to understand this trendy yet commonly misunderstood practice better. Readers will learn that UX is much more than a set of techniques guidelines and tools. It is a mindset; a philosophy that takes the perspective of the humans that will use a product. It is about solving their problems offering them a pleasurable experience and building a win-win long-lasting relationship between them and the company developing the product. Above all it is about improving people’s lives with technology. What UX is Really About is informative concise and provides readers with a high-level overview of the science design and methodologies of UX. KEY FEATURES: • The most approachable and concise introduction book about UX. • Easy to read and aims to popularize the UX mindset while debunking its main misconceptions. • Small format size makes it easy to carry around. • Includes content relatable and meaningful to the readers by taking many examples from everyday life with a conversational and light writing style. • Tackles the psychology design research process strategy and ethics behind offering the best experience with products systems or services. • Includes a glossary. Celia Hodent holds a PhD in psychology and is a leading expert in the application of cognitive science and psychology to product development with over 13 years of experience in the development of UX strategy in video game studios such as Ubisoft LucasArts and Epic Games (Fortnite). She currently leads an independent UX consultancy working with a wide range of international media and enterprise companies to help ensure their products are engaging successful and respectful of users. Celia conducts workshops and provides guidance on the topics of game-based UX playful learning (gamification) ethics implicit biases and inclusion in tech. Celia is the author of The Gamer’s Brain: How Neuroscience and UX Can Impact Video Game Design and The Psychology of Video Games. | What UX is Really About Introducing a Mindset for Great Experiences

GBP 16.99
1

Nursing Skills in Safety and Protection

Straight Talk about ADHD in Girls How to Help Your Daughter Thrive

Jumpstart Creativity Games and Activities for Ages 7–14

Relationships in Recovery Repairing Damage and Building Healthy Connections While Overcoming Addiction

Healing the Heart Helping Your Child Thrive After Trauma

Makerspaces in School A Month-by-Month Schoolwide Model for Building Meaningful Makerspaces

Self-Compassion for Parents Nurture Your Child by Caring for Yourself

Mindsets for Parents Strategies to Encourage Growth Mindsets in Kids

Mindsets for Parents Strategies to Encourage Growth Mindsets in Kids

Closing the Writing Gap

Habits of Success: Getting Every Student Learning

Try It Math Problems for All