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How to Measure Customer Satisfaction

Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing and implementing a CSM survey highlighting blunders that are commonly made and explaining how to make sure that the measures produced are accurate and credible. It also covers ways of gaining understanding and ownership of the CSM programme throughout the organization and clarifies the business case for customer satisfaction. If you are committed to the future of your company the ability to measure what your customers think of you is essential - and so is this book!

GBP 175.00

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The Coaching Shift How A Coaching Mindset and Skills Can Change You Your Interactions and the World Around You

The Coaching Shift: How A Coaching Mindset and Skills Can Change You Your Interactions and the World Around You offers practical guidance on how to adopt a coaching mindset and how to build a coaching skill set to unlock better communication stronger relationships and high performance in others. Accessible and practical the book draws on research from coaching neuroscience cognitive psychology social psychology and industrial-organizational psychology to provide the best science-based practices that can be applied in work and life. It presents core coaching skills that anyone can develop and use to improve their own emotions thoughts behaviors and interactions with others. It uses levels of analysis to help readers think about key concepts first in relation to themselves and then in 1:1 interactions group and team dynamics organizational-level impact and beyond. The book offers specific and tangible advice for readers to develop their coaching and communication skills while also developing a deeper understanding of themselves. The Coaching Shift with its clear tone anecdotal references and practical application will be essential reading for coaches in practice and in training and for academics and students of coaching and coaching psychology. These concepts and practices are also relevant for anyone who wants to have more effective interactions with others. | The Coaching Shift How A Coaching Mindset and Skills Can Change You Your Interactions and the World Around You

GBP 22.99

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How Organisations Measure Success The Use of Performance Indicators in Government

Throughout the 1980s the British Civil Service devoted much time and energy developing indicators to measure the performance of government. Never before had so much stress been placed on accountability and performance; a trend which will be reinforced as government continues to devolve activities to agencies and looks for methods to assess their performance. How Organisations Measure Success analyses existing methods from their origins in the 1960s to their revival in the 1980s as part of the Financial Management Initiative and its apotheosis in the 1990s Next Steps Initiative. How Organisations Measure Success reports on two years of field research funded by the Economic and Social Research Council and will be of great interest to students of social policy and public administration as well as professionals working in government and public sector management. | How Organisations Measure Success The Use of Performance Indicators in Government

GBP 175.00

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Climate Positive Business How You and Your Company Hit Bold Climate Goals and Go Net Zero

This is the decade for climate action. Internal and external stakeholders demand action. How we choose to act in the next ten years will determine our foreseeable future. Businesses hold a critical role for climate futures. The need for businesses to reduce their carbon footprint is now unquestioned but how to achieve reductions in a credible way is neither clear nor easy once you’ve tackled the obvious energy culprits. Climate Positive Business lays out the path of business climate strategy highlighting how your business must set goals measure impact and improve performance. Greenhouse gas protocols can instruct you on the core accounting process that lies at the heart of climate strategy. At least as important to success are the details that protocols don’t tell you: the sticking points; the areas of controversy and the best practices. Rooted in real experience and written in an entertaining and engaging style this book provides you with the tips tools and techniques to tackle your company’s carbon footprint and it helps you do so in a way that is credible and appropriately ambitious to meet stakeholder expectations. The book will equip you with tools to think critically about GHG reduction carbon offsets and carbon removal as well as help ensure we collectively implement real solutions to slow and eventually reverse the climate crisis. It includes lessons learned from real-world consulting projects and provides a plan of action for readers to implement. A go-to book for business looking to understand manage and reduce their carbon footprint it is an invaluable resource for sustainable business practitioners consultants and those aspiring to become climate champions. | Climate Positive Business How You and Your Company Hit Bold Climate Goals and Go Net Zero

GBP 31.99

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Freedom to Choose How to Make End-of-life Decisions on Your Own Terms

Freedom of Information in a Post 9-11 World is to date the first international scholarly examination of the impact of the terrorist attack on the United States in terms of how it may alter academic and corporate research as well as the sharing of information generated by that research by international colleagues in technological fields. The collection of essays brings together a widely varied panel of communications experts from different backgrounds and cultures to focus their expertise on the ramifications of this world-changing event. Drawing upon the related but separate disciplines of law interpersonal communication semiotics rhetoric management information sciences and education the collection adds new insight to the potential future challenges high-tech professionals and academics will face in a global community that now seems much less communal than it did prior to September 11 2001. In Freedom to Choose: How to Make End-of-Life Decisions on Your Own Terms young persons baby boomers and senior citizens alike will find the information they need to make intelligent informed and well-planned decisions about end-of-life care and to clearly state their wishes based on personal cultural religious and family values. In direct and simple language Dr. Burnell describes how to prepare for a smooth transition to end-of-life care and what to do to prevent family conflicts overcome death fears and anxiety and achieve peace of mind for our loved ones and ourselves. The book gives practical advice on how to make decisions about end-of-life care and how to prepare a living will and durable power of attorney for health care. Dr. Burnell provides guidelines at the end of each chapter on what to consider before preparing these important documents: how to preserve one's rights as a patient; how to choose the right doctor; the best place to be when critically ill; the laws governing advance directives; and the best alternatives for end-of-life care such as good pain control and assisted dying (where this is legal). Freedom to Choose provides a user-friendly approach to facing these difficult decisions. It includes extensive lists of resources and organizations and a glossary necessary for understanding the issues at hand. As this book makes clear preparing an advance directive and knowing all the available options at the end of life are the most important steps for achieving peace of mind. The primary audience is anyone young or old who needs to prepare a set of advance directives: healthy people for themselves or their loved ones who are seriously ill or on life support and people with a terminal illness. The secondary audience is health professionals who deal with people in end-of-life care or with decision-makers on end-of-life issues: primary care physicians; nurses; geriatricians; psychiatrists; hospice doctors nurses and volunteer staff; caregivers for the seriously ill; oncologists; interns and residents; counselors; family therapists; psychologists; social workers who work with the dying and bereaved; attorneys; thanatologists; estate planning advisors; senior citizen center staff; college teachers in death and dying courses; professionals taking courses in psychology gerontology thanatology nursing and social work. | Freedom to Choose How to Make End-of-life Decisions on Your Own Terms

GBP 39.99

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AI and the Project Manager How the Rise of Artificial Intelligence Will Change Your World

Enabling project managers to adapt to the new technology of artificial intelligence this first comprehensive book on the topic discusses how AI will reinvent the project world and allow project managers to focus on people. Studies show that by 2030 80 percent of project management tasks such as data collection reporting and predictive analysis will be carried out by AI in a consistent and efficient manner. This book sets out to explore what this will mean for project managers around the world and equips them to embrace this technological advantage for greater project success. Filled with insights and examples from tech providers and project experts this book is an invaluable resource for PMO leaders change executives project managers programme managers and portfolio managers. Anyone who is part of the global community of change and project leadership needs to accept and understand the fast- approaching AI technology and this book shows how to use it to their advantage. | AI and the Project Manager How the Rise of Artificial Intelligence Will Change Your World

GBP 31.99

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Breadcrumb Legacy How Great Leaders Live a Life Worth Remembering

Foreword by Chip Conley Co-Founder of the Modern Elder Academy Legacy can seem far off and out of reach but it doesn’t happen at journey’s end and it’s not only for the rich and famous. Legacy is now and this book shows leaders how you can find and leave meaning on a daily basis. Jann E. Freed PhD introduces her Breadcrumb Legacy™ framework a radical but pragmatic approach made up of small actions you consciously take over time that accumulate into the trail or legacy you’ll leave behind. Breadcrumb Legacy is also a mindset an awareness of the impact you’re having on your relationships your organization and your family in every communication and interaction. This book is the guide to leaving a trail of meaning throughout your life and career. Based on in-depth interviews Breadcrumb Legacy provides inspiration and practical stories for living a life worth remembering. | Breadcrumb Legacy How Great Leaders Live a Life Worth Remembering

GBP 29.99

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Continuous Improvement in Higher Education How to Begin Your Institution’s Lean Journey

Is your college or university struggling with how to adapt to budget cuts changing student needs technology or regulatory changes? Do you have a program or staff assigned to help coordinate change efforts? Are you ready to become more proactive in how you react to the changes that affect your institution? Structured continuous process-improvement programs have benefitted manufacturing companies for decades but what works in manufacturing does not work the same way in education! This book written by a higher education Lean practitioner using real examples from higher education shows you how to create a continuous-improvement program specifically for higher education It walks you through the key steps for building your first-year continuous-improvement plan. It provides templates checklists and best practices to assist in your planning process. Whether you are a Lean novice or a current Lean/continuous-improvement practitioner this book will add tools to your tool kit and lay the groundwork for successful change initiatives. | Continuous Improvement in Higher Education How to Begin Your Institution’s Lean Journey

GBP 31.99

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Your First Year How to Survive and Thrive as a New Teacher

Learn all the essentials for making your first year of teaching a success! In this bestselling book renowned educators Todd Whitaker Madeline Whitaker Good and Katherine Whitaker offer step-by-step guidance to thriving in your new role developing classroom management skills and overcoming the challenges that many beginning teachers face. In a practical reader-friendly style the Whitakers help you learn how to establish procedures and rules build relationships maintain high expectations and consistency and manage your own emotions in the classroom. They also show how to plan effective lessons and how to work with peers administrators and parents to foster collaboration. Each chapter offers specific examples and vignettes from different grade levels. This updated edition contains additional guidance on classroom management and dealing with challenging student behavior two areas that can affect job satisfaction. Importantly you’ll learn how to make tweaks or hit the reset button when something isn’t going as planned. In addition there is also a special new feature called Think About… which helps you reflect on how you will consider topics such as representation and inclusion as they pertain to your classroom. You can use these reflection questions independently or with a mentor or new-teacher colleague. New teachers are special and needed and the practical advice in this book will provide valuable support for your professional and personal journey. | Your First Year How to Survive and Thrive as a New Teacher

GBP 22.99

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Design your life An architect’s guide to achieving a work/life balance

Ten years ago Clare Nash was struggling with a common problem: how to be an architect and still have a life. With no job no savings and no clients in the midst of a recession Clare set up her own practice with little more than a few postcards in local shop windows and a very simple website. Determined to better combine her life and family with professional work she created an innovative practice that is flexible and forward-looking based around remote working and the possibilities offered by improving technology. Bursting with tips ideas and how-tos on all aspects of designing a working life that suits you and your business this book explains in clear and accessible language how to avoid the common pitfalls of long hours and low pay. It explores how to juggle work with family commitments how to set your own career path and design priorities and how to instil a flexible working culture within a busy lifestyle. Encompasses the full range of life-work challenges: Money fees and cashflow Playing to your personal strengths Outsourcing areas of weakness Building a happy and productive remote-working team Creating a compelling marketing strategy Juggling parenthood and work Studying and honing workplace skills Provides the inside view from innovative practices: alma-nac Gbolade Design Studio Harrison Stringfellow Architects Invisible Studio Architects Office S&M Architects POoR Collective Pride Road Architects and Transition by Design. | Design your life An architect’s guide to achieving a work/life balance

GBP 30.00

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The Handbook for Market Research for Life Sciences Companies Finding the Answers You Need to Understand Your Market

As innovation moves from the lab to the market a new research phase begins for the entrepreneur: the market research phase. Inspired by a new technology that can change the world critical questions need to be addressed. Is there a market for my innovation? Who are my clients? What do they need? Is my innovation filling that gap in the market? Who are my competitors? How are they approaching the market? If these questions are unaswered entrepreneurs meet potential investors or partners with only a basic understanding of their market. The objective of this book is to fill this gap. It is a practical manual that gives entrepreneurs real-world advice and tools to build a solid market model. The book provides tips models and tools entrepreneurs can use to collect interpret and present their market and integrate it into their business plan. What the entrepreneur learns in this book will help him throughout his journey. After going over the market research process he will learn how to design and use a number of market research tools and how to adapt them in a life science context. From building a web survey to preparing interviews to doing your own secondary research this handbook will help him gain a comprehensive understanding of how to perform his own market research activities and how to analyze his data. Finally a number of frameworks (such as the TAM-SAM-SOM as well as the KANO Model) are described so that he can efficiently share what he has learned using models that simply yet effectively shares findings. | The Handbook for Market Research for Life Sciences Companies Finding the Answers You Need to Understand Your Market

GBP 52.99

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How to Think Like a Behavior Analyst Understanding the Science That Can Change Your Life

How to Think Like a Behavior Analyst is a revolutionary resource for understanding complex human behavior and making potentially significant quality-of-life improvements. Practical and clearly written this second edition addresses basic questions like how behavior analysts work why specific methods and procedures are used what alternative fad treatments are and more. The updated text answers 70 frequently asked questions about behavior analysis using an accessible question-and-answer format. Each question now includes a Quick Take which is a simple and easy-to-read answer to the question and then a more in-depth Technically Speaking answer that is more challenging. A brand-new chapter discusses ways of advancing one’s career in the field and how to go to graduate school and become board certified. This text is written for all professionals concerned with behavior including undergraduate students in psychology and behavior analysis parents teachers employers and employees. The book can easily be used as a supplement to primary texts in introductory psychology courses and the exercises that follow each question can be used to stimulate lively discussion in role-play and other active learning situations. | How to Think Like a Behavior Analyst Understanding the Science That Can Change Your Life

GBP 38.99

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Cultivating Writers Elevate your writing instruction beyond the skills to ignite the will

The 6 essential steps for nurturing writers who have the will to write is the core of this practical book. Based on extensive classroom experience the book explores how teachers can help students tap into their own life experiences model the habits of a writer and make use of the tools of the trade. Strategies throughout the book show teachers how to create an environment that helps students see writing as a rewarding experience in and outside the classroom. Powerful real-life anecdotes and ready-to-use activities support this guide to developing classrooms full of thoughtful passionate writers. | Cultivating Writers Elevate your writing instruction beyond the skills to ignite the will

GBP 29.99

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Mastering the Pitch How to Effectively Pitch Your Ideas to Hollywood

Told from the perspective of a Hollywood executive with nearly 20 years’ experience professionally pitching and distributing film/TV projects Mastering the Pitch reveals all the nuanced details of the pitching process. Readers will gain valuable insights into how the Hollywood system operates improve their professional pitching skills and gain a competitive edge in getting their ideas from concept to greenlight. This book covers: how projects are packaged and developed before a pitch how a pitch presentation happens in a real-world setting the core concepts required to pitch each genre type how professional companies actually acquire a pitched project the legal workflows and financial details required to put a deal together examples of pitch documents presentation materials and how these elements should be designed how to build your personal brand so that you’re seen by Hollywood decision makers as someone capable of delivering great projects; and how you should speak to professionals about the business viability of your projects Mastering the Pitch is a valuable crossover text designed to help both students and veteran film/TV producers alike hone their pitching and presentation skills. | Mastering the Pitch How to Effectively Pitch Your Ideas to Hollywood

GBP 39.99

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Straight Talk about ADHD in Girls How to Help Your Daughter Thrive

Parenting a daughter with attention-deficit/hyperactivity disorder (ADHD) is no easy path-especially because of the myth that the disorder is rare to nonexistent in girls. From pioneering researcher Stephen P. Hinshaw this empowering guide provides vital information and advice to help you understand and meet your daughter's needs. Dr. Hinshaw delivers up-to-date facts on what ADHD is why symptoms often appear differently in girls than in boys why girls with ADHD behave the way they do how to get an accurate diagnosis and what treatments are most effective. There is so much pressure on girls to be "perfect"-and for those with ADHD it feels especially hard to measure up. Learn concrete steps you can take to support your daughter's success from preschool through high school and beyond while nurturing her confidence and self-worth. | Straight Talk about ADHD in Girls How to Help Your Daughter Thrive

GBP 14.99

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Acceptance and Commitment Skills for Perfectionism and High-Achieving Behaviors Do Things Your Way Be Yourself and Live a Purposeful Life

This book is essential for those who are prone to high-achieving self-starting and perfectionistic actions; people who relentlessly persistently and determinedly pursue their dreams goals and aspirations; people who hold their high standards principles and values close to their heart. Chapter by chapter you will learn acceptance and commitment skills to harness the power of perfectionism and high-achieving behaviors while living the life you want to live. You will learn how to be yourself keep your fears in perspective and do meaningful things without dwelling for hours on the different ways to make things right postponing things because they aren’t ready struggling for days with rumination anxiety and stress or wrestling periodically with harsh criticisms. This book will show you how you can give your best work hard and push yourself when you deeply care about things without sacrificing your well-being hurting your relationships or compromising your health. You will learn when to engage in high-achieving actions in an effective life-expansive and skillful way. You will develop a new workable relationship with all those narratives about not being good enough and treat yourself with kindness compassion and caring. Most importantly you will find that you can be yourself without losing yourself. | Acceptance and Commitment Skills for Perfectionism and High-Achieving Behaviors Do Things Your Way Be Yourself and Live a Purposeful Life

GBP 21.99

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Bright Kids Who Couldn't Care Less How to Rekindle Your Child's Motivation

“He’s so smart but he’s no longer interested in school-or any 'offline' activities. ” “She used to love sports but now she just mopes around. ” “My kid has turned into such a slacker!” Sound familiar? If you're wondering how your bright motivated little kid became such an unmotivated adolescent you're not alone. Fortunately help is at hand! In this compassionate guide psychologist and learning expert Ellen Braaten explains that kids who have lost the will to do anything (other than play video games) need more than simple encouragement or the “right” school teacher or coach to get back on track. Instead Dr. Braaten helps you understand the myriad biological psychological and social factors that affect motivation and get to know your own child's unique strengths weaknesses and personality traits better. Gain vital tools for tackling the motivational problems that are so pervasive today-and build a plan to boost your child’s confidence and engagement in life. | Bright Kids Who Couldn't Care Less How to Rekindle Your Child's Motivation

GBP 14.99

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How to Pass Your CIPD Qualification

How to Pass Your CIPD Qualification is a concise practical skills-based guide to getting the most out of your CIPD study programme. The step-by-step approach and extensive knowledge of the author helps the reader plan their study and boost their chances of passing their assessments first time. The author draws on their wealth of experience working with CIPD students to help students decide on the best path for them as well as how to get the most out of learning whether online or face-to-face. The book provides study tips on how to get started and walks the readers through the assessments at levels 3 5 and 7. It includes chapters on referencing technique and academic writing as well as a selection of tutor feedback to provide support in passing assignments. This is an essential guide for students undertaking CIPD assessments. *This book is not affiliated by or endorsed by the CIPD

GBP 48.99

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Life After... Social Studies A Practical Guide to Life After Your Degree

Thousands of students graduate from university each year. The lucky few have the rest of their lives mapped out in perfect detail – but for most things are not nearly so simple. Armed with your hard-earned degree the possibilities and career paths lying before you are limitless and the number of choices you suddenly have to make can seem bewildering. Life After . Social Studies has been written specifically to help students currently studying or who have recently graduated make informed choices about their future lives. It will be a source of invaluable advice and wisdom to business graduates (whether you wish to use your degree directly or not) covering such topics as: Identifying a career path that interests you Seeking out an opportunity that matches your skills and aspirations Staying motivated and pursuing your goals Networking and self-promotion Making the transition from scholar to worker Putting the skills you have developed at university to good use in life. The Life After . series of books are more than simple ‘career guides’. They are unique in taking a holistic approach to career advice - recognising the increasing view that although a successful working life is vitally important other factors can be just as essential to happiness and fulfilment. They are the indispensable handbooks for students considering their future direction. | Life After. Social Studies A Practical Guide to Life After Your Degree

GBP 82.99

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You and Your Living-Educational Theory How to Conduct a Values-Based Inquiry for Human Flourishing

Through the narratives of practitioner-researchers this practical guide shares the proven processes phases and supports that are most effective for generating living-educational-theories with values of human flourishing. Filled with case studies and continuing professional development activities this book supports readers to conduct a values-based inquiry to improve their lives describing and explaining how they influence themselves others and the places where they live and work. There are four parts to the book guiding readers through the process of creating and sharing their own living-educational-theory: Part One is designed to meet the needs of the beginning researcher as they start a project to improve their practice. Part Two builds on Part One to address the deeper more complex requirements of those interested in more academic projects potentially for accreditation at the Master’s level. Part Three is a description and explanation of the history and context of Living Educational Theory Research with a focus on doctoral degrees. Part Four focuses on applying this knowledge more widely to living our educational responsibilities as global citizens. This book will serve as a useful guide as opposed to a fixed template to support readers in living their values more fully. It is an essential resource for all practitioners interested in establishing a Culture of Inquiry to create their own living-educational-theories. These are explanations of values-based professional development within their school community and can be submitted for academic accreditation. | You and Your Living-Educational Theory How to Conduct a Values-Based Inquiry for Human Flourishing

GBP 19.99

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Making Sense of Number K-10 Getting to Know Your Students So You Can Support the Development of Their Mathematical Understanding

This practical book shows you how to get to know the needs and abilities of your students so you can help them make sense of math concepts. You will discover how to structure learning experiences around key number concepts: quantity counting relating and representing. The key concepts will be developed across the various strands: patterning and algebra number and operations measurement geometry and data and probability. | Making Sense of Number K-10 Getting to Know Your Students So You Can Support the Development of Their Mathematical Understanding

GBP 29.99

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Film Production Management How to Budget Organize and Successfully Shoot your Film

This new and updated fourth edition of Film Production Management provides a step-by-step guide on how to budget organize and successfully shoot a film and get it onto the big screen. Whether you are a film student or film production professional just getting started in the industry this book is an indispensable resource for day-to-day business on the set. Written by veteran filmmaker Bastian Clevé this book will teach you how to: Break down a screenplay Organize a shooting schedule Create a realistic budget Find and secure locations Network with agents to find actors Hire a crew and communicate effectively with unions The new edition features updated information on contracts permits and insurance; special tips for low-budget filmmaking; new information on digital workflows and production software; advice on green production practices; and expanded coverage of the role of the line producer. | Film Production Management How to Budget Organize and Successfully Shoot your Film

GBP 38.99

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The Live-Streaming Handbook How to create live video for social media on your phone and desktop

The Live-Streaming Handbook will teach you how to present live-video shows from your phone and stream them straight to Facebook and Twitter. With this book and your favourite social media apps you will be able to run your own TV station for your home or work. Peter Stewart an experienced TV and radio presenter producer and author now shares the training he’s given to professional broadcasters with you! From structuring and developing a show to establishing an effective online persona and getting more people to watch you. The book includes dozens of tried and tested formats for your live-video show alongside case studies highlighting how businesses and professionals are using live-streaming in their brand and marketing strategies. Also included are: a foreword by Al Roker (NBC's The Today Show); practical steps for using popular live-streaming apps such as Facebook Live and Twitter; nearly 80 colour images of live-streaming events screenshots and gadgets; a detailed walk-through of how to successfully present and produce your live-streaming show; advice on analysing and exploiting viewer metrics to increase followers; more than 130 quotes of real-world advice from expert producers of online media content; over 700 links to online case studies articles research and background reading. With this extensive manual you will gain a competitive edge in the world of online live-streaming. This book is invaluable to entrepreneurs professionals and students working in journalism public relations marketing and digital media as well as general readers interested in live-streaming at home. | The Live-Streaming Handbook How to create live video for social media on your phone and desktop

GBP 44.99

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How to Build Your Brand Implementing a Proven and Effective Process

Brand Strategy is the most important marketing talent. A 2020 Gartner Survey of 400 CMO's cited Brand Strategy as the most needed skill more valuable than analytics UX digital commerce. Previous books on the subject analyze the qualities and characteristics of well-regarded brands. What these books don't offer are the how to's of branding. This book empowers readers by teaching them the author's unique time-tested Success Model and step-by-step repeatable method for successful brand building. After reading this insightful book you will learn how to: Develop big picture insight that inspires big brand ideas Use imagery to understand the fundamental human values that give our life meaning as well as learn about the feelings that reveal our hopes and dreams. Develop highly motivating brand concepts that link to our values and aspirations. Create the tactical roadmap to implement the concepts. The author clearly shares the: Success Model that defines the world's most successful brands. Case studies that demonstrate the Model in action. Step-by-step method to implement the model. The evidence - scientific and psychological -. that supports the model and method. Essentially this book empowers readers to become skilled brand builders enabling them to succeed personally socially and professionally. For more information on this book please visit: www. howtobuildyourbrand. net | How to Build Your Brand Implementing a Proven and Effective Process

GBP 31.99

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Motivation The Ultimate Guide to Leading Your Team

Motivation is regarded as a cornerstone of performance in the workplace both personally and for organisations. If you are a leader manager or HR professional this book will show you how to tap into what motivates every individual so that you can enable them to use their talents and fulfil their potential. You will also learn more about your own motivation and how this impacts your leadership style. Written by bestselling author and leadership coach Catherine Stothart this book captures the essence of motivation in an insightful and practical way. You will learn specific tools and techniques for four key management capabilities – how to engage develop delegate to and connect with your teams. You will also find out how to sustain your own motivation and be resilient through setbacks. Using activities case studies models tools tips and templates for practical action this book is ideal for those who want to know how to motivate their teams improve their well-being and feel motivated themselves. It is also invaluable to HR managers executive and life coaches and learning and development professionals. | Motivation The Ultimate Guide to Leading Your Team

GBP 29.99

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Awardvindende Google Marketing Powerhouse

Brand

Merchant

Price (EUR)

How to Measure Customer Satisfaction

The Coaching Shift How A Coaching Mindset and Skills Can Change You Your Interactions and the World Around You

How Organisations Measure Success The Use of Performance Indicators in Government

Climate Positive Business How You and Your Company Hit Bold Climate Goals and Go Net Zero

Freedom to Choose How to Make End-of-life Decisions on Your Own Terms

AI and the Project Manager How the Rise of Artificial Intelligence Will Change Your World

Breadcrumb Legacy How Great Leaders Live a Life Worth Remembering

Continuous Improvement in Higher Education How to Begin Your Institution’s Lean Journey

Your First Year How to Survive and Thrive as a New Teacher

Design your life An architect’s guide to achieving a work/life balance

The Handbook for Market Research for Life Sciences Companies Finding the Answers You Need to Understand Your Market

How to Think Like a Behavior Analyst Understanding the Science That Can Change Your Life

Cultivating Writers Elevate your writing instruction beyond the skills to ignite the will

Mastering the Pitch How to Effectively Pitch Your Ideas to Hollywood

Straight Talk about ADHD in Girls How to Help Your Daughter Thrive

Acceptance and Commitment Skills for Perfectionism and High-Achieving Behaviors Do Things Your Way Be Yourself and Live a Purposeful Life

Bright Kids Who Couldn't Care Less How to Rekindle Your Child's Motivation

How to Pass Your CIPD Qualification

Life After... Social Studies A Practical Guide to Life After Your Degree

You and Your Living-Educational Theory How to Conduct a Values-Based Inquiry for Human Flourishing

Making Sense of Number K-10 Getting to Know Your Students So You Can Support the Development of Their Mathematical Understanding

Film Production Management How to Budget Organize and Successfully Shoot your Film

The Live-Streaming Handbook How to create live video for social media on your phone and desktop

How to Build Your Brand Implementing a Proven and Effective Process

Motivation The Ultimate Guide to Leading Your Team

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