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How to Become a Counselling Psychologist

How to Become an Educational Psychologist

The Boy Question How To Teach Boys To Succeed In School

Straight Talk about ADHD in Girls How to Help Your Daughter Thrive

Museums as Agents for Social Change Collaborative Programmes at the Mutare Museum

Museums as Agents for Social Change Collaborative Programmes at the Mutare Museum

Museums as Agents for Social Change is the first comprehensive text to examine museum practice in a decolonised moment moving beyond known roles of object collection and presentation. Drawing on studies of Mutare museum a regional museum in Eastern Zimbabwe this book considers how museums with inherited colonial legacies are dealing with their new environments. The book provides an examination of Mutare museum’s activism in engaging with topical issues affecting its surrounding community and Chipangura and Mataga demonstrate how new forms of engagement are being deployed to attract new audiences whilst dealing with issues such as economic livelihoods poverty displacement climate change and education. Illustrating how recent programmes have helped to reposition Mutare museum as a decolonial agent of social change and an important community anchor institution the book also demonstrates how other museums can move beyond the colonial preoccupation with the gathering of collections conservation and presentation of cultural heritage to the public. Museums as Agents for Social Change will primarily be of interest to academics and students working in the fields of museum and heritage studies history archaeology and anthropology. It should also be appealing to museum professionals around the world who are interested in learning more about how to decolonise their museum. | Museums as Agents for Social Change Collaborative Programmes at the Mutare Museum

GBP 16.99
1

Bright Kids Who Couldn't Care Less How to Rekindle Your Child's Motivation

Search Press - Kawaii: How to Draw Cute Stuff

How to Become a Successful College Student The Tools Habits and Skills Needed to Foster College Readiness

Cool to be Kind How to Negotiate the World of Friendships and Relationships

Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

If you don’t offer great customer experience your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an OK experience and get away with it. In today’s hypercompetitive environment companies can no longer be just B2C or B2B. They must become B2Me – more personal more relevant. With customers having higher expectations and access to more information than ever before companies must create stellar frictionless personalized and memorable customer experiences if they plan to stay in the game. In this book you will learn: • What customer experience truly is. • How emotions can increase customer loyalty…or make customers ditch a brand. • Which behaviors and attitudes lose customers. • Ten easy practical and proven ways to immediately improve your customer experience. • What renowned companies do to offer the best customer experience. This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience whether it be managers associates sales reps marketing professionals web strategists accountants customer service reps delivery people or installers. No matter what role you play this book offers easy tips recommendations and examples to help improve customer experience realistically sustainably and affordably. | Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

GBP 16.99
1

The Little Book of Reflective Practice A Practical Guide to the Early Years